Occasional BSOD, but mainly Crashes and reboots when watching Videos

[Cloudy]

I'm not sure if anyone else has posted, but both my step-dad and I are having the same issues with both our computers.

He bought a new computer, and I'm 99.99% sure that none of his hardware or software has any conflicts or any issues.

I have my copmuter, which i've upgraded over a period of time, and its pretty decent. I recently upgraded to Gigabyte's ATi Radeon HD5870 1GBDDR5 video card, and even more recently upgraded to Windows 7 Enterprise 32 bit.

His computer is Windows 7 as well, and he recently bought two Gigabyte ATi Radeon HD5870 1GBDDR5 video cards and ran them in Xfire.

Now we both seem to have nice and speedy computers, nothing seems wrong, until we try to go on Youtube to watch a video( when we actually try to play the video, not actually just being on the site itself). Or , in his case, try to watch a Blu Ray disc with his computer ( he's got a blu ray player)

We occasionally got the BSOD, but generally we just blackscreened and it rebooted itself. =S

So I want to know if anyone else is having this issue? I've updated the drivers to the latest to date and all that shizzle, but my guess is that the 5870's have comp. issues with Windows7?

 

[ttran]

Can you update minidump files so that we can take a look
http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

 

[Cloudy]

Can you update minidump files so that we can take a look
http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

There, The BSOD's dont' happen everytime though. And I figured out that my videos play fine with my VLC player and with some other sites who have their own embedded media players, it seems to be just youtube at the moment.

 

[ttran]

Can you run system file check to see if everything is ok
Start-->type cmd in search box and run it as administrator--> in cmd command window type in sfc /scannow (space between sfc and /)
Also, atikmpag.sys, which is your ATI Video driver, please install and download fresh copy of it
here is the bugcheck

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI09.010\061510-19593-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82a4d000 PsLoadedModuleList = 0x82b95810
Debug session time: Tue Jun 15 13:51:01.351 2010 (UTC + 7:00)
System Uptime: 0 days 0:48:16.255
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.....
2: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {85b3d008, 90b0018e, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+518e )
Followup: MachineOwner
---------

Tell us result when u r done

 

[Cloudy]

Ok. I'm doing the scan right now.

We did all this shiz on my Step-dad's computer as well, and it gave the same results, but maybe it'll be diff this time.

I think it's just the Video drivers =S

'Cuz he had the same thing happen. And I've already reinstalled fresh drivers, but I'll do it again after this scan =S

EDIT: Also, Scan completed


EDIT2: Also I'd like to add, that my brother has the exact same copmuter as mine, except he has an MSI, something something X260GT or some crap, with windows 7 and he hasn't got this problem. He has the exact G15, G9 and all the other peripherals as me.

So I'm thinking it must be the card =S and / or drivers.

Windows Resource Protection did not find any integrity violations.

 

[zigzag3143]

Ok. I'm doing the scan right now.

We did all this shiz on my Step-dad's computer as well, and it gave the same results, but maybe it'll be diff this time.

I think it's just the Video drivers =S

'Cuz he had the same thing happen. And I've already reinstalled fresh drivers, but I'll do it again after this scan =S

EDIT: Also, Scan completed


EDIT2: Also I'd like to add, that my brother has the exact same copmuter as mine, except he has an MSI, something something X260GT or some crap, with windows 7 and he hasn't got this problem. He has the exact G15, G9 and all the other peripherals as me.

So I'm thinking it must be the card =S and / or drivers.

Windows Resource Protection did not find any integrity violations.

Just an FYI. When replacing your video driver you must remove all traces of the current driver before installing the fresh copy. There is usually an un-install tool avail from the mfr.

 

[Cloudy]

Yeah , I unistalled my old one via the ATi installer then i reinstalled it with the new setup. I tried going on Youtube again, and this time, rather than crashing, it just froze up. Nothing moved nothing happened. It just froze on a screen and my G15's Clock stopped moving.

I'm goin' to try it again to see if it freezes again or BSOD's.

 

[Cloudy]

Blue Screened again =\

 

[ttran]

can you please upload new minidump file?

 

[Cloudy]

=\

Damn computers. I never had this issue with XP D=

 

[ttran]

:sarc:wierd, I still see atikmpag.sys (ATI drivers) causing the BSOD.
Can you try to un-install the Catalyst Control Center and only install the Display Driver.
See if BSOD still occur
Go to Control Panel-->Program and features to un-install it

BugCheck 116, {85956510, 910db18e, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+518e )
Followup: MachineOwner
---------

Also, are u using any anti-virus programs, tell me, if it is not MSE, please un-install what you are using and replace it by MSE
www.microsoft.com/security_essentials/

 

[Cloudy]

Alright I'll give it a shot, and thanks for all your help so far.

Also my MSN is broken. LIke.. It doesn't display in my "Uninstall programs" list. And I uninstalled all the "windows live " crap. Then when I run WIndows Live Setup, it'll show Messenger as already installed =\

 

[ttran]

I just edited my post about anti-virus program, please take a look

 

[zigzag3143]

These still point to both the directx component of your video drive and the video driver itself. I cant but wonder if you removed every trace of the current driver, the control panel, and any other component?

These are the usual causes of the problem
Video driver, overheating, bad video card, ?BIOS, ?Power to card


Let us know if you need help

Ken

Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Tue Jun 15 04:39:33.249 2010 (GMT-4)
System Uptime: 0 days 0:19:58.153
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Tue Jun 15 02:51:01.351 2010 (GMT-4)
System Uptime: 0 days 0:48:16.255
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Tue Jun 15 02:01:31.793 2010 (GMT-4)
System Uptime: 0 days 0:02:06.307
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Jun 14 23:05:11.612 2010 (GMT-4)
System Uptime: 0 days 0:02:35.532
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System

 

[Cloudy]

I never had any Anti Virus protection =P I totally forgot about getting some of that =S

And I'm almost certain I removed all of the Video driver/software.

I'mma try see if i use the standard video drivers that auto install if i can youtube.

EDIT: Default Video Drivers (Auto installed by my Computer) seem to be fine with Youtube.

 

[ttran]

haha that's what I meant, tell us the result as soon as possible

 

[Cloudy]

Erm, Well I just tried uninstalling, and it did right, so I'm running my default video drivers or whatever.

But then I went into my program files, all the ATI crap is still there, So i went to delete it, and there's two files that won't go away,

atiacmxx.dll and atiamenu.dll because they're still being used or open by another program or some shiz. I really have no idea . =S

 

[ttran]

Did u go to control panel to un-install ATI catalyst stuff?
If u already did, restart computer to see how things go:sarc:

 

[Cloudy]

Did u go to control panel to un-install ATI catalyst stuff?
If u already did, restart computer to see how things go:sarc:

That's the thing, I went to Control Panel > Uninstall Programs

Then I tried to "Change/Repair" it to uninstall 'cuz there wasn't just an "uninstall" option but it came up with errors, 'cuz the files are in weird destinations or some shiz. I'm working on it now. =S Just give me a minute, Hopefully I can get this uninstalled.

 

[Cloudy]

Success! Everything ATi related has been destroyed! Now what?