Solved Occasional random shutdown leads to crash

[Willl]

My fairly new laptop (<3 months old) will occasionally shut down while the lid is closed. When I open my laptop when this happens it's already at the boot menu for "windows did not shut down properly." It has so far only happened while the lid is closed and I haven't actually seen a BSOD.

 

[koolkat77]

Welcome to SevenForums

Looks like the Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 is causing some problem there. (Older driver that needs to be updated).

Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper and get the latest from Intel Download Center

0: kd> !irp fffffa8011597b20
Irp is active with 5 stacks 3 is current (= 0xfffffa8011597c80)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800e676050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 \Driver\NETwNs64
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800e617e20 00000000 fffff8000330e200-fffffa800a105f90 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a105f90    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm NETwNs64
start             end                 module name
fffff880`0c409000 fffff880`0cf3f000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Fri Dec 02 12:50:55 2011 (4ED8754F)
    CheckSum:         00AE9BA3
    ImageSize:        00B36000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Follow the tutorial below, it may improve the situation.

• http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Consider using MSE instead of KIS while testing this way. You may however, install Kaspersky back if we know it's not causing problems.

Start Menu\Programs\Kaspersky Internet Security 2013	Public:Start Menu\Programs\Kaspersky Internet Security 2013	Public

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Free up start-up, nothing except the antivirus is usually needed.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results.

 

[Willl]

I did attempt to upgrade my intel driver from 15.0.0.75 to 15.2.0.19, and I had to roll back because I couldn't log in to any networks with the newer driver (authentication continually failed and credentials were never regarded as valid)

As for sfc /scannow... nothing:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

I have turned off USB Selective Suspend...

 

[koolkat77]

So what happens when you close the lid now?

 

[Willl]

Well nothing, but the problem isn't all that frequent in the first place, and I've been unable to intentionally trigger it.

 

[koolkat77]

Hmm. What about my points about KIS?

 

[Willl]

I've uninstalled KIS for the time being.
If it happens again I'll let you know, thanks for the help!

 

[koolkat77]

You're welcome. Update the thread when you're ready

 

[koolkat77]

Any BSOD-s lately?

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