Odd effect when opening / closing programs

[J77TDC]

Hi All

First post so apologies if this has been covered before. I did have a quick search but nothing came up.

I am the unnoficial I.T. guy where I work so people tend to come to me with issues when they first happen.

A guy who works from home brought his laptop in today as he was having issues printing. We have the same printer here so I hooked it up as he would do and got rid of his problem (a print job stuck in the queue! (he's not too computer literate!)).

He has just called me and says that now he is back at home, his printer works fine but when opening or closing programs it goes in what he describes as 'slow motion'. He likened it to the same effect as when you switch on the trail for the mouse pointer.

I haven't done anything which would affect things to my knowledge as i didn;t install any updates / drivers / software etc.

Has anyone got any ideas!?!?

Many Thanks in advance!
James

 

[richc46]

Welcome Jim
Possibly a clean boot will help dignose.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Does not sound like a problem caused by anything that you did.
Many times extraneous information helps to confuse rather than help.

 

[J77TDC]

Thanks for the swift reply, I'll get the guy to have a go at that. To be honest, I can imagine he will struggle. This is the guy that rang me up saying he had neck ache after his screen had turned 90 degrees and he was having to work with his head on one side! When I phoned him to tell him he must have accidentally used the keyboard shortcut to rotate his screen and how to sort it out, he was in the process of removing the monitor mounting bracket to see if he could manually rotate it!!!

 

[richc46]

Good luck
You can also increase your find with this guy by suggesting a full anti virus scan and to download and make a full scan with malwarebytes. Any sudden unexplained problem can sometimes be caused by malware.