Odd sound problem - not outputting to speakers, but does over Teamview

ziffel

New member
Local time
4:30 AM
Messages
24
Location
Florida
I was helping a friend via teamviewer, and he upgraded to an SSD, and a new GPU, new ram, etc. Everything is working beautifully, except he has no sound.

We cloned his hard drive via MiniTool, and so his OS, apps, drivers, etc were all there when he booted up the SSD. Everything is super fast and works great. The sound "works" as far as Win 7 is concerned. THere are no errors in Dev Mgr, and the correct device (Realtek on-board sound) is selected.

What's odd is that I can hear his audio over Teamviewer on my PC. e.g. I can play a song on his PC and hear it on my speakers, but he can't hear it on his.

We've rebooted, we checked cables. Speakers are on an volume up. Win volume is 100%. speakers are powered and connection is solid. We even tried headphones in the same port, and on the front port. Neither worked. No sound to either his speakers or his headphones.

When we installed the video card (Nvidia GTX 750 Ti) it installed HDMI audio drivers. We even removed those, but that didn't help.

We are perplexed. Any suggestions would be welcome.
 

My Computer My Computer

At a glance

Windows 7 HP 64bit, SP1i7-92016GB Patriot DDR3 1600, 9-9-9-24Nvidia GTX 580 1.5GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
self
OS
Windows 7 HP 64bit, SP1
CPU
i7-920
Motherboard
Gigabyte UD3R x58, F2Q Bios
Memory
16GB Patriot DDR3 1600, 9-9-9-24
Graphics Card(s)
Nvidia GTX 580 1.5GB
Sound Card
Realtek Azalia (on-board)
Monitor(s) Displays
Dell ST2410 (24")
Screen Resolution
1920x1080
Hard Drives
WD 500GB AAKS
WD 500GB AAKS
Samsung 500GB F1
WD 1TB EADS
PSU
Corsair Silver 650w
Case
Coolermaster HAF932
Cooling
Coolermaster V8 Cpu Cooler
Keyboard
Logitech G15
Mouse
Logitech G5
Internet Speed
30Mbps/cable
Antivirus
ESET NOD32 6.0
Browser
Firefox
Check the settings on the troubled computer.
Here is a picture from my system that might help.

Play Back Device.PNG
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
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