Solved Office 2007 Outlook "Send to Bluetooth" Error

[tjg79]

I installed a MSI MS-3871 WLAN 802.11b/g/n 1T1R+BT2.1 EDR Combo Slim Module on my Intel DX58SO running Win 7 Pro x64 and MS Office Pro 2007.

Desktop Boards — Wireless LAN (WiFi) and Bluetooth* module

The software/drivers for the module added Bluetooth features to the Office 2007 applications.

Every time I reply to an email for the first time, I get the following pop-up error box:

Custom UI Runtime Error in Send to Bluetooth

Error found in Custom UI XML of "Send to Bluetooth":
Line: 1
Column: 143
Error Code 0x8000405
Failed to find Office control by ID
ID: FileSendMenu

Two buttons: OK & OK to All

I can disable the pop-up error box by unchecking "Show add-in user interface errors" under "In all Microsoft Office Programs:" in Tools/Options/"Other" Tab/"Advanced Options..." button.

I'd like to know if there is a solution for this issue other than turning off the notification of the add-in user interface error?

How do I troubleshoot this issue?

I have the latest drivers installed. The drivers for the Bluetooth side of the module are from Motorola and the drivers for the WLAN 802.11bgn side of the module are from Ralink.

Bluetooth Devices:

Bluetooth 2.1+EDR USB Device

Driver Provider: Motorola, Inc., Driver Date: 22-Nov-10, Driver Version: 3.0.0.285

Network adapters:

802.11bgn 1T1R Wireless Adapter

Driver Provider: Ralink, Driver Date: 27-Jul-10, Driver Version: 3.1.4.0

Bluetooth Network Adapter

Driver Provider: Motorola, Inc., Driver Date: 16-Jul-10, Driver Version: 3.0.2.266

Ports (COM & LPT):

Bluetooth Serial Port (COM5)

Driver Provider: Motorola, Inc., Driver Date: 30-Jul-10, Driver Version: 3.0.2.259


Thank you in advance for your assistance.

Regards

 

[tjg79]

This issue is resolve for now. The problem is a Bluetooth driver that causes issues with MS Office as well. See the link below for more details:

http://www.sevenforums.com/microsoft-office/304125-word-2007-copy-paste-issue.html

In addition to disabling the "Show Add-In user interface errors" option as described in post 1, you can disable the "Send to Bluetooth" feature under Tools/Trust Center/Add-Ins/Manage: COM Add-ins (drop down menu and click "Go")/uncheck "Send to Bluetooth."

With Win 7, you need to right click the application exe file, select "Properties"/Compatibility and check the box to run the program as an administrator to be able to uncheck the "Send to Bluetooth" options in all the Office applications.

Regards