Solved Office 2010 help takes me to chrome to display help topics

[timkamat]

MS Office 2010 offline help takes me to chrome and then displays the concerned help files from C:/users......temporary internet files. Does that mean help files are not installed properly? Images in help files do not load.

 

[Ranger4]

Hi & welcome to the Forum.

Office help files are not stored on your computer, when you select them you are taken to MS Office help file database via the internet.

 

[timkamat]

Is that normal?
My office PC loafs help files from computer itself.

 

[timkamat]

On the laptop, the help files do not load images properly. Like the bullets beside "over to top" etc.
Will post screenshots in the evening.
Is there a way to store them pn laptop itself? Like the Windows 7 help content?

 

[timkamat]

Here is the screen shot from my laptop

 

[timkamat]

Why does it happen so? I have repaired my office 2010 from control panel.Still issue is unresolved.

 

[Ranger4]

How are you accessing the Office help files. I am using Office 2013 & I click on the little ? up on the top right hand corner, when I need the help files. This opens a small window with a Search panel in it. As far as I know it does not use your browser.

 

[Layback Bear]

Just a suggestion from a non expert, me.

Try what Ranger4 has suggested (Post 7) with your computer unhooked from the internet and see what you get.

 

[timkamat]

Just a suggestion from a non expert, me.

Try what Ranger4 has suggested (Post 7) with your computer unhooked from the internet and see what you get.

That's what I do. It opens up chrome and loads pages as in the screenshot

 

[timkamat]

How are you accessing the Office help files. I am using Office 2013 & I click on the little ? up on the top right hand corner, when I need the help files. This opens a small window with a Search panel in it. As far as I know it does not use your browser.

That is exactly how it works on my office PC which has Windows 7 Ultimate 32 bit.

 

[Ranger4]

This Microsoft website might be of help to you. Read through it & try the suggestions & see if that works for you.

Office 2010 Will Not Load Help Files - Microsoft Community

 

[timkamat]

Checked it and did all that it said.
No success.

 

[Ranger4]

The only other thing to try would be to completely uninstall Office 2010, using the following method & then reinstall it.

Office 2010 can be difficult to remove completely, so follow the directions closely.

https://support.office.com/en-us/ar...ice-2010-90635a1d-aec8-4653-b358-67e1b766fc4d

Before you do uninstall it make sure you have the Activation Key & an installation DVD.

 

[timkamat]

I got the issue resolved. For those who have the similar issue on their Office 2010 installation, here is what solved it

1. Go to Control Panel

2. Click on Default Programs. You can also find it on START menu.

3. Click on Set program access and computer defaults

4. Select Microsoft Windows radio button and then click on OK


That does it. Your issues are solved. You will be able to access help files as you should.

 

[Ranger4]

Thanks for getting back & glad to hear you have it fixed.