Office 2010 SP1: Problem with opening Word 2003 documents

[curuska]

Hello,

since I installed SP1 for Office 2010 I have problems with opening some (not all!) older Word documents created with Word 2003 (*.doc). I get a message that Word can't read the document and it is probably corrupt.

On a other client (same OS, Office 2010 without SP1) I can open the same document without difficulty.

Has anyone an idea?

Thank a lot

 

[Irene]

Hello curuska, welcome to the forum.

Are the two computers accessing the exact same document from the same location, or is the same file saved to their own local disk?

A quick test to try:

• Open Word, select File–> Open
• Choose the corrupted file (but don’t open it yet)
• You will notice that next to where it says “Open”, there is a little drop-down arrow. Click on this and change the option to “Open and Repair”, then click on it.