Office Computer BSOD -- BCCode d1

[DisIsSewious]

Hi all,
We keep getting a blue screen on our "file server" machine. (we run a P2P network setup for the time being).
We will be working like normal, and then lose connection to the machine. (This is when the an apparent blue screen happens and the computer automatically restarts itself).

When I log back in to the computer, it states that windows recovered from an error...

Problem Event Name: BlueScreen
BCCode: d1
BCP1: 0000000000000001
BCP2: 0000000000000002

If needed, I'll grab the remaining portion of the code the next time it resets. This has been happening at least once a week for the past 2 months or so. Any help would be appreciated!

 

[axe0]

Hi DisIsSewious,

Welcome to the 7forums.

Everytime Intel Rapid Storage Technology is trying to move memory content to the disk, this however goes wrong (pagefault).
I suspect Norton is causing the pagefault as it is being flagged everytime.
Please reinstall Norton with a new download file

Uninstall: https://support.norton.com/sp/en/en/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us​

I would suggest to update Intel Rapid Storage Technology, because it is outdated
Product Support | Dell US

4: kd> lmvm iaStorA
start             end                 module name
fffff880`01027000 fffff880`016ae000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\drivers\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        [COLOR="red"]Tue Mar 19 15:05:42 2013[/COLOR] (514870B6)
    CheckSum:         0009A9E5
    ImageSize:        00687000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

4: kd> k
Child-SP          RetAddr           Call Site
fffff880`05fe6bf8 fffff800`02ec21a9 nt!KeBugCheckEx
fffff880`05fe6c00 fffff800`02ec0e20 nt!KiBugCheckDispatch+0x69
fffff880`05fe6d40 fffff880`0110e5dc nt![COLOR="red"]KiPageFault[/COLOR]+0x260
fffff880`05fe6ed0 00000000`00000000 [COLOR="Red"]iaStorA[/COLOR]+0x635dc

fffff880`0db24558  fffff880`020b6515Unable to load image \SystemRoot\system32\drivers\N360x64\1605050.00F\SYMEFASI64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEFASI64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFASI64.SYS
 SYMEFASI64+0x4d515
fffff880`0db24560  fffff8a0`22ae8a88
fffff880`0db24568  fffff880`0575e040Unable to load image \SystemRoot\system32\drivers\N360x64\1605050.00F\Ironx64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Ironx64.SYS
*** ERROR: Module load completed but symbols could not be loaded for Ironx64.SYS
 Ironx64+0x38040

 

[DisIsSewious]

Hi again!

Thanks for the reply. Last Monday (25th) I did as you suggested & uninstalled Norton. I havent reinstalled it just yet, as I wanted to see if we would get the blue screen error again.

Well, the day has come. Next on the list will be to update the Intel Rapid Share Technology (i've already downloaded the file, just have not updated it yet).

Find attached the new BSOD report...as well as screen captures of the error.

 

[axe0]

This new crash is caused by the Intel Rapid drivers.
The same has happened, Intel Rapid Storage Technology attempted to move memory to the disk (pagefault), but as always with this crash accessed an invalid memory address while the priority (IRQL) for taking the action was too high.
The IRQL should be 0 for normal execution, 1 and 2 is for certain Windows mechanisms, 3 and higher is for the hardware.

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000001, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880010bb5dc, address which referenced memory

6: kd> k
Child-SP          RetAddr           Call Site
fffff880`0bb91bf8 fffff800`02ed91a9 nt!KeBugCheckEx
fffff880`0bb91c00 fffff800`02ed7e20 nt!KiBugCheckDispatch+0x69
fffff880`0bb91d40 fffff880`010bb5dc nt![COLOR="red"]KiPageFault[/COLOR]+0x260
fffff880`0bb91ed0 00000000`00000000 [COLOR="Red"]iaStorA[/COLOR]+0x635dc

 

[DisIsSewious]

So are you saying updating drivers should fix it....or is something set to an incorrect value and needs to be switched?

We've had the computer for about 2 years now...and it only started doing this in November or so... Could an update have caused this error?

 

[axe0]

The drivers are outdated, you should always frequently check for driver updates for everything (not through any program!)