Often occurring 0x0000009f DRIVER_POWER_STATE_FAILURE

[justinbronze]

- Gateway ZX4931 computer with touchscreen installed.
- 3gig RAM
- Pentium Dual Core E5800
- Intel G45/G43 Express Chipset
- 64bit Windows 7 Home Premium
- Only OS ever on system
- OEM
- Computer and all hardware is about a year old.
- As stated above, the OS came installed and is about a year old too.
-Problem started about 6 months ago.

 

[zigzag3143]

Virtually the same and related to USBHUB.SYS. Something on USB is taking too long to respond. What devices do you have on USB?

This may be cured by updating to SP-1.

Please run the System Update Readiness Tool (SURT) and then update to SP-1


32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)

 

[justinbronze]

The only usb devices currently plugged in are a keyboard, mouse, and printer.

I just installed Service Pack 1 last night, but will look more into it. Will update you on System Update readiness outcome.

Edit: I checked on the System in Control Panel, and it does say Service Pack 1 is installed.

 

[zigzag3143]

The only usb devices currently plugged in are a keyboard, mouse, and printer.

I just installed Service Pack 1 last night, but will look more into it. Will update you on System Update readiness outcome.

Edit: I checked on the System in Control Panel, and it does say Service Pack 1 is installed.

Great when the crash occurred it was not installed. If you continue to crash please upload the DMPS.

 

[justinbronze]

Some new Bluescreens.

 

[zigzag3143]

Some new Bluescreens.

Virtually all of these were driver power state and related to the usbhub.sys.

I would try this generic help and if the crashes continue remove all usb devices just to test.

http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html?ltr=U

 

[justinbronze]

Did the USB fix, still Bluescreened.

 

[zigzag3143]

Did the USB fix, still Bluescreened.

Still blamed on usb. How many devices and what are they (on USB)?

 

[justinbronze]

Mouse, keyboard, camera, and and ipod charger.

 

[zigzag3143]

Mouse, keyboard, camera, and and ipod charger.

AppleCharger is a known cause of USB related BSOD's and USB will natively charge devices without it

 

[justinbronze]

AppleCharger is a known cause of USB related BSOD's and USB will natively charge devices without it

So to stop the BSODs, remove the ipod charger?

 

[writhziden]

The iPod charger software is a possible culprit, not the charger itself. There have been many instances where the charger software caused conflicts with USB devices in general, and removing the software stopped USB related crashes.

 

[justinbronze]

Sorry for the long periods of inactivity. I've been busy.

Another BSOD. This is the latest one.

 

[writhziden]

Crashes still indicate USB as the cause. Do you have a USB hub, a USB PCI card, or another USB method for your system? Front ports perhaps?

 

[justinbronze]

There are no front ports on this computer, it's a touch screen computer with all the hardware built into the monitor. There's no tower.

There is no USB hub used. Only USB ports used are the only ones on the computer, located on the side of it.

 

[writhziden]

Sorry, was confused by the system specs in your profile as to which machine the problems were occurring on. It seems to me going back to your previous threads that there is a common problem related to the USB hubs. Have we ever reset the power state for those hubs?

• Start with http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
  
  1. Shut down and turn off the computer.
  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  3. "Remove the computer from any port replicator or docking station, disconnect
     cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
     power from components is drained to clear the software connections between the BIOS
     and hardware and clear any corruption in the temporary memory.
  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
     and mouse should suffice and be the only peripherals reconnected.
  6. Turn it on to reinitialize the software connections between the BIOS and hardware

I know we did the general USB fix steps because I remember that very clearly. What about the actual BIOS hardware/software reset that clears the power state for the USB ports themselves?

 

[justinbronze]

Sorry, was confused by the system specs in your profile as to which machine the problems were occurring on. It seems to me going back to your previous threads that there is a common problem related to the USB hubs. Have we ever reset the power state for those hubs?

• Start with http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
  
  1. Shut down and turn off the computer.
  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  3. "Remove the computer from any port replicator or docking station, disconnect
     cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
     power from components is drained to clear the software connections between the BIOS
     and hardware and clear any corruption in the temporary memory.
  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
     and mouse should suffice and be the only peripherals reconnected.
  6. Turn it on to reinitialize the software connections between the BIOS and hardware

I know we did the general USB fix steps because I remember that very clearly. What about the actual BIOS hardware/software reset that clears the power state for the USB ports themselves?

The system specs for the computer having the problem is posted in the OP. My other computer is working fine.

I will try the fix you listed. As for clearing the power state for the USB ports, we have not tried that yet.

 

[writhziden]

How has the system been responding of late?