ok i am tired of this, computer completly locked, black screen

[kharl]

this is the second time it happens in this months,n and a huge amount of important info lost

many untiled not saved notepads...
btw tednotepad is garbage since is not autosaving the notepads


but anyway te problem is

i leave the computer on, and when i come back the screen is off like it should, but when i move the mouse or hit the keyboard.. the screen remains off

i hit the power buttom to try to hibernate
nothing
i hit the sleep button and nothing, ctrl alt del, nothing

what is this?

 

[ICIT2LOL]

Hello Kharl mate I am assuming you can cold start this machine so try getting into safe mode and just for starters run these if you haven't already
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

if no go then

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

 

[kharl]

i can reboot i cant log out neither log in
the system is jsut like phantom

imagine a computer which is not freezed, but the screen is black and no input works

 

[DavidE]

this is the second time it happens in this months,n and a huge amount of important info lost

many untiled not saved notepads...
btw tednotepad is garbage since is not autosaving the notepads

Notepad++ can auto-save backups (i use the portable version)
https://notepad-plus-plus.org/

 

[Lance1]

i can reboot i cant log out neither log in
the system is jsut like phantom

imagine a computer which is not freezed, but the screen is black and no input works

If this is a laptop pull the battery and the AC cord and hold the power on for 30 sec to a minute. Now boot without the battery just the AC. Keeping the battery out is to test if there is a battery issue.

If its a tower, pull the AC and hold the power on for 30 sec to a minute. Plug it back in and boot.

Let us know the results.

 

[ICIT2LOL]

Good one Lance and Karl mate try this if you want to get at the data
BOOTABLE UBUNTU
Make a bootable Ubuntu disk Download Ubuntu Desktop | Download | Ubuntu
Set the BIOS to boot from the optical when the machine boots it will show you a screen with TRY or INSTALL > select TRY not INSTALL
When it is finished - it takes very little time you will get a screen like in the pic .
Open the drive you want > User and dig down until you get to the data / settings you may be able to copy / paste the material you want to an external source or other installed drive doing this.
I am not sure if it will but I have recovered tons of data etc using this method both on "dead" or just plain drives that you cannot get data from using Windows.

There ares several Linux based boots you can use I find this the quickest and easiest to make and use

Now I am also thinking of malware and in the case of it not booting I would suggest this Kaspersky Rescue Disk 10

 

[kharl]

i can reboot i cant log out neither log in
the system is jsut like phantom

imagine a computer which is not freezed, but the screen is black and no input works

If this is a laptop pull the battery and the AC cord and hold the power on for 30 sec to a minute. Now boot without the battery just the AC. Keeping the battery out is to test if there is a battery issue.

If its a tower, pull the AC and hold the power on for 30 sec to a minute. Plug it back in and boot.

Let us know the results.

you dont understand right?

the system IS ON and it is responding to everything BU TNOT to the restar, suspend hibernate command
nethir ctrl+alt+del
neither any physical buton related to suspend hibernate or power
the hdd activity led reespond to the commands the caps locks turns on and off, the num lock also works BUT the screen is black

what you are suggesting me is to force shut down the computer, i dont need sugestion for that if i force to shut down and turn it on back again the problem will be gone

 

[torchwood]

Hi Kharl,
The comments above are designed to help you
Have you actually run the Anti-malware requests??
IT certainly sounds like you have not!
The options to hibernate/sleep, have you turned them OFF???
Malware certainly can change your defaults
As for notepad, UNTITLED entries will only overwrite the currently open/live TEMPORARYILY saved version
I suggest if you want to save >>ANYTHING<< for the moment create a new folder and send/save it there.

RUN THE MALWARE SCANS
(and ESET on-line)

It would also be usefull if you filled in your system specs.

Now RESTART
There is >>NOT<< any option to remove IT

Shutting down ANY computer automatically logs you out
You in my opinion have been hit by a virus

 

[kharl]

Hi Kharl,
The comments above are designed to help you
Have you actually run the Anti-malware requests??
IT certainly sounds like you have not!
The options to hibernate/sleep, have you turned them OFF???
Malware certainly can change your defaults
As for notepad, UNTITLED entries will only overwrite the currently open/live TEMPORARYILY saved version
I suggest if you want to save >>ANYTHING<< for the moment create a new folder and send/save it there.

RUN THE MALWARE SCANS
(and ESET on-line)

It would also be usefull if you filled in your system specs.

Now RESTART
There is >>NOT<< any option to remove IT

Shutting down ANY computer automatically logs you out
You in my opinion have been hit by a virus

sorry for not updating this
YES i did the malware scan i run defender, avast antyspy y malware
they ALL found but antimalware and antisy the most, but to my eye, only found regular trash

the notepad isue, the developer already told me the autosave function for not saved notes is not working yet

 

[torchwood]

ANYTHING found by AV/AS cannot be considered as trash!
an explanation as to the type of malware is produced against the found object - PUP/PUM etc.
Please run ESET on line (dissable Avast)
Then run the Avast PRE BOOT scan
then sfc /scannow

Something is definately wrong
post the logs

Roy

 

[Eric3742]

The virus &or malware may have taken control of your computer, imo.

They will prevent you to shut down or restart, etc.
By shutdown, it will prevent the malware &or virus from completing their task.

As what Lance1 mentioned is to totally power off the computer.
If the buttons failed to work, then remove all power supply to that computer, as Lance1 said.
Physically remove power supply would not do any damages.
When it turn on, the OS will say that previous was cut-off, and which options you want to choose.

Your solution is to remove the Hard disk and go to another computer.
Using the other computer, then run the antivirus &or malware.

One final suggestion.
Do not remove any files yet, including your own files, before running the checking malware, etc.
This is to say that your files may have been infected.
Do note that files you created may able to be infected.
Hence, if you copy your files to another HDD, then the other HDD may happen the same.

btw, what sort of Notepad are using and who told you regarding saving; temp saving.
What we mean is Windows Notepad.

Your decision.

 

[ICIT2LOL]

Now just one more thing can you run this please it will scan the machine from end to end without running in a Windows environment usually if there is something hiding it will be found
Kaspersky Rescue Disk 10 there are others but I find this one probably the best and should not take long to do.

 

[kharl]

ok, even now the system look to works fine after the scans (the scans i mentioned, not your scans) i have another laptop, then is it recommendable to pullout the hdd and to scan from the other laptop with the tools you told me?


sorry idid not specify, the notepad i am talking about is TED notepad

 

[ICIT2LOL]

Hello kharl well no mate as you would need either an adaptor USB to SATA or a dock for that but the scans I linked are always handy and to keep in mind for future use.

 

[genetics73]

this is the second time it happens in this months,n and a huge amount of important info lost

Go to Tweaking.com ahttp://www.tweaking.com/content/page/windows_repair_all_in_one.html

Download the software, run it - it automates nearly all repair functions, and the wizard guides you through the steps. It is an excellent program, and nearly fool-proof. Even I, a nearly-fool, was able to use it with success.

 

[ICIT2LOL]

Ok Kharl mate you can do what genetics as suggested (am not implying for one moment the site is no good - just that there are so many like it that are not so good) but just be careful and I would like you to run those scans I inked first mate..