Old Dell turns off when hot, bugcheck attached

[gregrocker]

Thought this was because of heat, but error codes confusing with no results for this combo.

Dell Latitude C540 lappy running retail Win7 HP 32 Ult. Year old installation.

 

[jcgriff2]

Hi Greg . . .

Your ATI Mobility Radeon 7500 drivers named as the probable cause in the lone dump -

[FONT=lucida console]ati2dvag.dll Tue Aug 12 22:34:46 [COLOR=red]2003[/COLOR] (3F39A3C6) - ATI - [URL="http://sites.amd.com/us/game/downloads/Pages/radeon_win7-32.aspx#2"]ATI Radeon[/URL][/FONT]
[FONT=lucida console]ati2mtag.sys Tue Aug 12 22:34:27 [COLOR=red]2003[/COLOR] (3F39A3B3) - ATI - [URL="http://sites.amd.com/us/game/downloads/Pages/radeon_win7-32.aspx#2"]ATI Radeon[/URL][/FONT]
[FONT=lucida console]ati3d1ag.dll Tue Aug 12 21:49:14 [COLOR=red]2003[/COLOR] (3F39991A) - ATI - [URL="http://sites.amd.com/us/game/downloads/Pages/radeon_win7-32.aspx#2"]ATI Radeon[/URL][/FONT]

Try the Windows 7 display driver only - no CCC - ATI Radeon


These drivers need to be updated as well, but I am unable to locate Windows 7 drivers for these devices -

[FONT=lucida console]omci.sys     Fri Jul 19 11:22:06 [COLOR=red]2002[/COLOR] (3D382E9E) - Dell OpenManage Client Instrumentation driver[/FONT]
 
[FONT=lucida console]el90Xbc5.SYS Wed Jun 04 19:36:58 [COLOR=red]2003[/COLOR] (3EDE829A) - 3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible) - [URL="http://h10144.www1.hp.com/customercare/support/software/index.htm"]Customer Care Software - HP Networking[/URL][/FONT]
 
[FONT=lucida console]i2220ntx.sys Thu Nov 04 06:29:36 [COLOR=red]2004[/COLOR] (418A0490) - INPROCOMM IPN2220 Wireless LAN Card -[/FONT]
 
[FONT=lucida console]ac97intc.sys Fri Sep 16 14:30:29 [COLOR=red]2005[/COLOR] (432B0F45) - Intel(r) 82801CA/CAM AC'97 Audio Controller - [URL]http://downloadcenter.intel.com/[/URL][/FONT]

Start with ATI update for now.


Windbg Logs
--> http://jcgriff2.net/BSOD_Logs/_99-dbug_gregrocker_Windows7x86_11-16-2010_jcgriff2_.txt
--> http://jcgriff2.net/BSOD_Logs/_99-dbug_gregrocker_Windows7x86_11-16-2010_jcgriff2_.txt.zip

Regards. . .

jcgriff2

`


BSOD BUGCHECK SUMMARY

[FONT=lucida console]Built by: 7600.16617.x86fre.win7_gdr.100618-1621[/FONT]
[FONT=lucida console]Debug session time: Mon Nov 15 22:50:21.310 2010 (GMT-5)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:59:15.295[/FONT]
[FONT=lucida console]*** WARNING: Unable to verify timestamp for ati2mtag.sys[/FONT]
[FONT=lucida console]*** ERROR: Module load completed but symbols could not be loaded for ati2mtag.sys[/FONT]
[FONT=lucida console]*** WARNING: Unable to verify timestamp for ati2dvag.dll[/FONT]
[FONT=lucida console]*** ERROR: Module load completed but symbols could not be loaded for ati2dvag.dll[/FONT]
[FONT=lucida console]Probably caused by : ati2mtag.sys ( ati2mtag+ba85 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x8E[/FONT]
[FONT=lucida console]PROCESS_NAME:  csrss.exe[/FONT]
[FONT=lucida console]Bugcheck code 1000008E[/FONT]
[FONT=lucida console]Arguments c0000005 8d91ca85 80f4b9e4 00000000[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]

 

[gregrocker]

Thanks John. Had troubleshot the ATI driver a year ago at install to get a handle on the bluescreens as installer's MS stock driver precluded sleep. Wondered if another driver or app was conflicting. He rarely gets BS any longer except under heavy stress.

ATI website refers to Dell Support for Radeon Mobility 7500.

Latest Dell has for C640 tag 66BHR21 is an XP driver ATI Mobility M7 v.A07 6.14.10.102 which I had installed a year ago in XP mode. However the installed now says 6.14.10.6378 so I wonder if it was Updated since.

So I reinstalled ATI Mobiility M7 v.A07 from Dell in XP mode and it remains 6.14.10.6378.

The bluescreens are infrequent enough that he may have to live with it? He has good performance otherwise.

 

[gregrocker]

Update: After stress-testing with memtest86, bizarre bluescreen which looked like it was scrolling too fast to read. Same bugcheck registered in Event Viewer.

Have reverted to Standard VGA display driver which precludes sleep but offers same 1024 x 768 resolution.

This is the first time I remember having to use this driver. Any other known issues besides sleeplessness? May be the fix?

Thanks.

 

[jcgriff2]

Hi Greg. . .

I am simply amazed that Windows 7 is running mostly stable with a 2003 video driver.

The system's inability for sleep may be BIOS related as well. See if updated BIOS available.

What does the Windows 7 Upgrade Advisor have to say?

Download details: Windows 7 Upgrade Advisor

Other areas to check for crash information -

1. WERCON -
START | type view | "View all Problem Reports" | 2x-click on line item for additional crash info

2. Reliability Monitor -
START | type perfmon /rel

Regards. . .

John
`

 

[gregrocker]

Hi again John -

We had Dell support while trying to install latest BIOS update a year ago. Even reimaged XP to try updating and it failed. Dell said it was a mobo variation failure.

Owner says he can do without sleep on VGA driver which appears stable. I have never gotten sleep to work on Standard VGA video driver which is why I've never kept one until now. But they are stable last-resort drivers by all reports.

Here are related Prob reports:

Source
Windows
Summary
Shut down unexpectedly
Date
11/16/2010 11:21 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Extra information about the problem
BCCode: 50
BCP1: 823B7680
BCP2: 00000000
BCP3: 823B7680
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Source
Windows
Summary
Shut down unexpectedly
Date
11/16/2010 11:22 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Files that help describe the problem
111510-29482-01.dmp
sysdata.xml
WERInternalMetadata.xml
Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 8D91CA85
BCP3: 80F4B9E4
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Source
Windows
Summary
Shut down unexpectedly
Date
11/16/2010 11:22 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Files that help describe the problem
111510-29482-01.dmp
sysdata.xml
WERInternalMetadata.xml
Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 8D91CA85
BCP3: 80F4B9E4
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Perfmon shows this fail was more frequent than reported by owner - weekly or more.