Solved Only FireFox (and a handful of other programs) can connect!

[VinMahin]

I have no recollection. I rarely use steam, install updates, or use chrome or IE, so if there was a problem earlier, I wouldn't have noticed. I was in the process of installing a new antivirus program (housecall) when I noticed it wouldn't connect to the internet. That was a few weeks ago. I've been scouring forums for help since then. I have no idea what kind of problem this is...

 

[VistaKing]

If Firefox works and IE and Chrome doesn't then that has to do with settings inside them . Have you tried resetting the settings in IE ?

Click on rb: inside

type Internet Options and press Enter . Inside the Internet Options window click on the Advanced tab and click on the Reset... Button . Place a check next to Delete personal settings click on Reset button . Waiting until you get four green checks click on the Close button and close the Internet Options

 

[VinMahin]

Yeah, I've tried that too. How can this be possible? I know that FireFox connects differently from IE and Chrome. Might the problem be related to WinHTTP or WinSock? I don't know much about how those work.

 

[VistaKing]

Open up an elevated command prompt . Enter the commands below one at a time

netsh winsock reset all press Enter
netsh int ip reset all press Enter

 

[VistaKing]

Take a look at your Windows Firewall and your Antivirus software for firewall settings .

Add Google Chrome

Location : C:\Users\<username>\AppData\Local\Google\Chrome\Application\chrome.exe

APPDATA is a hidden folder . To unhide follow the steps below

• Click on the Start rb: button and select Computer
• Press the Alt key on your keyboard and click on Tools or click on Organize
• Select Folder Options
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
• Click Apply then click OK

 

[VinMahin]

I tried that just now. I even tried turning it all off, but nothing changes. This must be annoying you as much as it's annoying me by now.

 

[VistaKing]

Did you delete the 128 proxy IP Address inside the registry ?

 

[VinMahin]

Yes, the old and the new are gone.

 

[VistaKing]

Can you try to open Internet Explorer ( No Add-ons ) see if that works ? We are seeing if any add ons inside explore is stopping you from connecting .

 

[VinMahin]

Here's a screenshot of what happens when I do that.

 

[VistaKing]

Does Firefox still work ?

 

[VinMahin]

Yep! I'm on it right now =P I tried tethering my phone to use its settings but still only FireFox works. If it helps any, the other programs that work are: Skype, Google Chat, and Drop box. There may be more that I haven't needed to use lately.

 

[VistaKing]

Can I get a PrntScrn of IE and Programs and Features

 

[VinMahin]

Hmm I'm not sure what you mean by that. Could you explain please?

 

[VistaKing]

Open up Internet explorer . Once up on your keyboard press PrntScrn if you're on a laptop press Fn and PrntScrn . Then paste the picture . Do the same with Programs and Features . Click on the rb: button type Programs and features inside

press Enter .

 

[VinMahin]

Okay so aside from the explorer shot, the shots show installed programs, not updates. Should I do updates as well?

 

[VistaKing]

No need for the updates . The photos still how Dr.web antivirus software installed . Reason I asked for the photo of IE was to see if there was any toolbars left .

 

[VinMahin]

Hey, I'm sorry that I haven't responded in a while. I'm having a very busy week.
It seems that though Dr.Web is under the list of installed programs, that it's inactive. When I try to remove it, I get the prompt that I attached as a screen shot.
I hit restore, it did it's thing, then I tried to uninstall it again, but the same prompt appeared.
I've also attached screen shots of the processes listen in task manager. Could some of them be malicious?
Thank you again for trying to help

 

[VistaKing]

Use RevoUninstaller to remove Dr.Web Antivirus

RevoUninstaller Pro 30-Day Trial Version
Download

For 64-Bit OS

Double click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Advanced option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

   Note

If the free version of RevoUninstaller doesn't show the program you would need to download and install the 30-Day trial of RevoUninstaller Pro which will be able to remove 64-bit programs

 

[VinMahin]

So I used that program to uninstall Dr.Web and delete all associated files and folders. Afterwards FireFox didn't even work. I tampered with whatever settings I could until I performed a system restore to yesterday morning's settings. Now Fire Fox is active, but Dr.Web is still installed...