Original Disk Not reading..

[fmozilla]

I have a Dell Dell Inspiron 1564..So if i Put A Original Disk It's not Reading.(Gold disk).Other disk and Cd's working Normally.Any Solution For That?

 

[mitchell65]

What do you mean by an "Original Disc"? Is it a music CD , a video DVD or what? Have you tried the disc in another player or PC? Does your PC recognise the disc?

 

[fmozilla]

What do you mean by an "Original Disc"? Is it a music CD , a video DVD or what? Have you tried the disc in another player or PC? Does your PC recognise the disc?

Video DVD and i tried to Software DVD (Win7). Original Disc mean Gold color DVD.

 

[mitchell65]

Hi Iroshan
Is it a commercial DVD? Have you tried it in a DVD player or another PC? Not sure what you mean by " i tried to Software DVD (Windows 7)" Gold color DVD does not help very much, I'm afraid. Perhaps if you advised us where it came from that might be helpful.
One more question have you played any other DVD on your PC?
Could you have a look at your profile please as your county flag and Time Zone don't match. It's helpful to know your location especially when we are discussing DVD's as you might be in a PAL area and have an NTSC disc!

 

[fmozilla]

Hi Iroshan
Is it a commercial DVD? Have you tried it in a DVD player or another PC? Not sure what you mean by " i tried to Software DVD (Windows 7)" Gold color DVD does not help very much, I'm afraid. Perhaps if you advised us where it came from that might be helpful.
One more question have you played any other DVD on your PC?
Could you have a look at your profile please as your county flag and Time Zone don't match. It's helpful to know your location especially when we are discussing DVD's as you might be in a PAL area and have an NTSC disc!

Yeah i play it a another laptop.that laptop it's working.but my one it's not working..ok I will complete my profile and sorry abut my bad English:huh:

 

[mitchell65]

Hi
No need to apologise for your English. Its fine. lets try a different media player. Download the very good free player VLC form here:
VideoLAN - VLC media player - Open Source Multimedia Framework and Player
and try that
What I meant about your profile was that your country flag is shown as Sri Lanka whereas your time zone shows you in the US. Are you in the US?

 

[fmozilla]

Hi
No need to apologise for your English. Its fine. lets try a different media player. Download the very good free player VLC form here:
VideoLAN - VLC media player - Open Source Multimedia Framework and Player
and try that
What I meant about your profile was that your country flag is shown as Sri Lanka whereas your time zone shows you in the US. Are you in the US?

No Im not.I did not understand how to explain this. ok When is Put the dvd in to my rom it's not reading.i think itt's not a player Problem.is that hardware Error?Still i have a warranty for My laptop.

 

[mitchell65]

What makes you think it is a hardware problem? Open Device Manager and see if there is a yellow triangle next to the DVD/CD Device.

 

[fmozilla]

What makes you think it is a hardware problem? Open Device Manager and see if there is a yellow triangle next to the DVD/CD Device.

No wait ill Put a Screen shorts and Rep++ For you

 

[mitchell65]

Thanks for the rep have replied to your message!

 

[mitchell65]

What makes you think it is a hardware problem? Open Device Manager and see if there is a yellow triangle next to the DVD/CD Device.

No wait ill Put a Screen shorts and Rep++ For you

I see that you have edited your time zone OK but is the issue with your DVD playing now resolved?

 

[fmozilla]

What makes you think it is a hardware problem? Open Device Manager and see if there is a yellow triangle next to the DVD/CD Device.

No wait ill Put a Screen shorts and Rep++ For you

I see that you have edited your time zone OK but is the issue with your DVD playing now resolved?

No still i did not find that Type DVD.if i find it ill post Screen-shot..that Easy to understand my Problem.

 

[mitchell65]

I still think this is more likely to be a software problem but if you are convinced that it is a hardware issue then you should contact Dell as your laptop is still under warranty. You will though find that before Dell address a hardware issue they will want you to check all the things I am suggesting here so please save yourself some time and do the device manager check I suggested earlier. I don't think a screenshot of the DVD will help much just look and see if it is a DVD-R or -RW or +RW.
Your post above seems to suggest that you have lost the actual DVD or have I misunderstood?
Is this a commercial DVD and if so where did it come from?
Have you checked with the DVD writer manufacturers website for the latest drivers?
What player are you using and haveyou downloaded any 3rd paty codec packs?

 

[fmozilla]

I still think this is more likely to be a software problem but if you are convinced that it is a hardware issue then you should contact Dell as your laptop is still under warranty. You will though find that before Dell address a hardware issue they will want you to check all the things I am suggesting here so please save yourself some time and do the device manager check I suggested earlier. I don't think a screenshot of the DVD will help much just look and see if it is a DVD-R or -RW or +RW.
Your post above seems to suggest that you have lost the actual DVD or have I misunderstood?
Is this a commercial DVD and if so where did it come from?
Have you checked with the DVD writer manufacturers website for the latest drivers?
What player are you using and haveyou downloaded any 3rd paty codec packs?

]

can you please check this?I will be back soon.

 

[mitchell65]

That looks fine. You could just double click on the Optiarc DVD drive line and that should open a window which should say "This device is working properly".

 

[mitchell65]

Whilst doing the above check the driver version you have installed then go here:
Optiarc DVD RW AD-7700H ATA Device Driver Download - PC Pitstop Driver Library
to see if this is a later driver. If so download it and install

 

[fmozilla]

Whilst doing the above check the driver version you have installed then go here:
Optiarc DVD RW AD-7700H ATA Device Driver Download - PC Pitstop Driver Library
to see if this is a later driver. If so download it and install

There are not download link bro

 

[mitchell65]

Sorry about that. It seems that regular drivers are not compatible with the OEM software installed by Dell so it might be worth going onto the Dell support website, feeding in your Tag number and look to see if there is a driver update for your DVD writer there. Meantime can you answer the questions I put in my post #13 above, please?
Also I have asked you before but have you ever played a DVD successfully in this Laptop?
Is this DVD a commercial Video or a copy? Is it downloaded?
Have you ever installed any codec packs?
IMPORTANT: What makes you think this is a hardware problem?
Please try to answer these points as they might help resolve this issue for you!

 

[fmozilla]

I still think this is more likely to be a software problem but if you are convinced that it is a hardware issue then you should contact Dell as your laptop is still under warranty. You will though find that before Dell address a hardware issue they will want you to check all the things I am suggesting here so please save yourself some time and do the device manager check I suggested earlier. I don't think a screenshot of the DVD will help much just look and see if it is a DVD-R or -RW or +RW.
Your post above seems to suggest that you have lost the actual DVD or have I misunderstood?
Is this a commercial DVD and if so where did it come from?
Have you checked with the DVD writer manufacturers website for the latest drivers?
What player are you using and haveyou downloaded any 3rd paty codec packs?

It's a My frdz DVD and i also have a DVD of Windows 7.one day i tried to install with that disk it;s not working for me.but i tried to another laptop it's working fine.i did not Download ant codec Packs.but on my laptop i have a Power DVD,VLC player jet audio,Gom player and WM player that's all.i already install drives for my laptop.my problem some DVD'S working. But Gold color DVD'S not working?

Sorry about that. It seems that regular drivers are not compatible with the OEM software installed by Dell so it might be worth going onto the Dell support website, feeding in your Tag number and look to see if there is a driver update for your DVD writer there. Meantime can you answer the questions I put in my post #13 above, please?
Also I have asked you before but have you ever played a DVD successfully in this Laptop?
Is this DVD a commercial Video or a copy? Is it downloaded?
Have you ever installed any codec packs?
IMPORTANT: What makes you think this is a hardware problem?
Please try to answer these points as they might help resolve this issue for you!

I tried contact some help from dell site. im at a Asia country so they will not help for Us.also i tried dell Asia site.but i did not.so wat i can do?

 

[mitchell65]

I can't help you outside the UK I'm afraid. I can only suggest that you contact them where you bought the laptop.
Meantime, I still think your problem is software related but unless you are prepared to give my suggestions a try I really cannot see what more I can do!