Outlook 2003 Issues

[JTB]

I Installed Office 2003 SP3 on my new Windows 7 x64 last week and it seemed to initially run ok.

Over the last few days I've had a problem with Outlook where it hangs, seemingly at random. I can't figure out what causes it and it doesn't always happen from the same function. It hangs indefinitely until I force it to close and re-open it.

I've tried uninstalling the Windows updates and re-installing the entire package with the same problem.

It doesn't generate any specific error message so I'm not sure what to try next.

Any ideas? Anyone else having this problem?

 

[JTB]

So I figured out a reliable way to make it crash, although this isn't the only reason that it crashes.

If I'm in the Calendar view (Month, Week, doesn't seem to matter) and use the scroll wheel on my mouse, it will die every time. However, if I'm viewing an email and use the wheel to scroll in the reading pane, it's just fine.

I don't know if that helps, but I thought I should mention it.

Any ideas anyone?

 

[bobkn]

This doesn't really help you, but I have Outlook 2003 (w/SP3) installed in Win7 X64 Home Premium.

In Calendar view, the mouse wheel does not crash the program for me.

Anything in Event Viewer about your problem? (Graphics drivers, maybe?)

 

[JTB]

I don't see anything in Event Viewer. I tried disabling my anti-virus but that wasn't it either.

It's not only the wheel mouse that makes it crash, sometimes it seems to happen even when I'm not using it and it's sitting down in the system tray.

Everything else about Windows 7 is working for me except this one issue.

It seems like there must be error logs somewhere? Until I get more info about what it's problem is it's going to be hard to diagnose.

Justin

 

[JTB]

Well, I don't know if anybody else is having this problem, but I think I found a solution for myself and wanted to post it.

For me, going to Control Panel and using the Troubleshooting option to set it up so that Outlook runs with XP SP3 compatibility settings did the trick.

Cheers,

Justin

 

[aredub]

I've also been having frequent Outlook 2003 crashes under Windows 7. I tried unning Outlook in compatibility mode = Win XP SP3, run as administrator but that didn't help. The problem appears to have gone away since I disabled the Google Desktop Search Addin.

FYI, the error log was saying:
Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time stamp: 0x4a403990
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000005
Fault offset: 0x0002fc47
Faulting process id: 0x1ea8
Faulting application start time: 0x01cab42a6818d5a3
Faulting application path: C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: aa9d766e-201d-11df-b7ca-00247e68fd2a

 

[Capt.Jack Sparrow]

I've also been having frequent Outlook 2003 crashes under Windows 7. I tried unning Outlook in compatibility mode = Win XP SP3, run as administrator but that didn't help. The problem appears to have gone away since I disabled the Google Desktop Search Addin.

FYI, the error log was saying:
Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time stamp: 0x4a403990
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000005
Fault offset: 0x0002fc47
Faulting process id: 0x1ea8
Faulting application start time: 0x01cab42a6818d5a3
Faulting application path: C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: aa9d766e-201d-11df-b7ca-00247e68fd2a

Hello Welcome to SF,

I guess you found your issue. The add-in is causing conflict when you disable it works good. My suggestion would be don't re-enable it. If oyu really want to enable it then try to disable all the add-ins expect google then see whether it works. If it works then enable each add-in one by one see when add-in has issues with Google add-ins. If still crashes then try to reinstall the Google see whether that makes any difference.

Hope this helps,
Captain

 

[hotkeyau]

I am having similar issues with Outlook. I will be in the middle of typing a new message and an error occurs which forces Outlook to close and I lose everything. I checked your fix and I have NO addins to delete. Is this a new issue?

H'key.

 

[zdoe]

outlook hanging, permissions, add-ins

one more to join the crew of this thread.

for me outlook crashes when i leave the computer unattended for overnights or some other lengthy period, or sometimes on copy operations from one .pst to another.

i have:
outlook permissions add-in - C:\Program Files (x86)\Tour de Force\Tour de Force (Client)
cg msg class modifier - C:\Program Files (x86)\ContactGenie\CG-MCM

running;

+ the key application that makes outlook useful, lookout, that microsoft bought and incorporated to later versions of outlook.

i've been kind of suspecting some file permissions issue, but have not been able to pin it down.

 

[pschaeffer]

Outlook 2003 and Windows 7

All,

I had a lot of problems with Outlook 2003 and Windows 7 Home Premium (32-bit). Specifically, I had failures in D3D10Warp.dll. Some reading online indicated that my problems might go away if I uninstalled IE9.

They did. I also went into the update manager to mark IE9 as an unwanted update so that it would not reappear.

 

[zdoe]

outlook hanging, permissions, add-ins

Some reading online indicated that my problems might go away if I uninstalled IE9.

They did. I also went into the update manager to mark IE9 as an unwanted update so that it would not reappear.

i'm still suffering exactly the same probs as i was when last on this thread - perhaps i'll try that ie9 fix, pschaeffer.

otherwise, i've become almost sure in my contemplations on this that if i move my account to be the system's internal administrator account (the only real admin) all will be fine. hv just not yet implemented that as it's a labor intensive thing to do.

 

[Irene]

zdoe, have you tried running in Inbox Repair Tool?
How to find and run the Inbox Repair tool in Outlook

There is also an MS 'Fix-it' in the link.

Please let us know if it works.

 

[zdoe]

scanpst

have now ran scanpst on the main inbox.pst -file.

my last experience was not so good with it - using the old version damaged the new unicode-capable container. had not noticed that i had a later one on my HD as well.

but all is good with this file now - we'll c. will report back if the crashes stop.

the msFixit program fails to install on my system - "cannot execute a script..." or some such thing. they should just distribute scanPst as a standalone program.

unistalling iexplore - i don't find it's uninstall from the uninstall dialogue. could take it out with revo, but that's a bit scary as it's heavily integrated with the o.s... maybe when i have a fresh clone of the system drive.

 

[Irene]

have now ran scanpst on the main inbox.pst -file.

my last experience was not so good with it - using the old version damaged the new unicode-capable container. had not noticed that i had a later one on my HD as well.

but all is good with this file now - we'll c. will report back if the crashes stop.

Will keep my fingers crossed.

 

[Kernfranken]

Outlook 2003 Crash (D3D10Warp.dll)

For several weeks I have the same problem. Outlook 2003 crashes with a reference to the D3D10Warp.dll. Now I can reproduce the crash reliably on my Computer.

1. Click the "Answer"-Button in a mail, which you received in HTML-Format (important!).
2. Make sure, that the mail format in the answer window is still "HTML".
3. Move the cursor over the "Submit"-Button and wait until the hint in the yellow box appears.

Then, on my computer, Outlook crashes.

I find strange, that it doesn't crash:

• when I do this in a new mail, which I created not via answering a mail
• when I show a hint in another toolbar (i.e. formatting) of the ("crash"-) mail window
• when the mail format is "Text" or "Rich Text"

I would be interested if others can confirm that too.

 

[zdoe]

what sort of problems did you see? if they're anything like mine i'd be happy to kill iExplore - i never use it anyway.

 

[Kernfranken]

I use iExplore sometimes, because some Websites are especially created for MS-IE.
I know, you would not recommend to visit such sites, but I need it sometimes.
For that reason I am not very happy with killing iExplore.

On the other hand, I think the "problem solving method" uninstalling iExplore may only work for a while.

I guess it may be a problem with the driver of my graphics adapter, intaracting with a previous update from Microsoft and it may be, that in the future other problems arise from this basic.

A few minutes ago I tested the behavior on my notebook - there the problem does not exist!
On my notebook is also iExplore 9 installed and works pretty good together with Outlook 2003. No crashes.

 

[65click]

Outlook 2003 hanging and freezing.

I have a SKY account and the same infuriating problem happened many times a day and defied any attempt at a cure.

As an experiment I converted my e-mail account to an IMAP account via the setup menu. Since that was done apart from using OULOOK in a slightly different way it has worked.

Does that indicate anything to the odd boffin out there?

 

[ladysmith]

Outlook hangs

No solution but same problem. every hour or so the screen lines darken, if I move my mouse to the top tool bars they blacken. I run this scrip "outlook.exe /resetnavpane" and it generally closes "looks for a solution" and opens ok again. Other times I have to close with task manager. It then opens again with duplicate sessions equating to the number of times I ran the script

I have MSoffice 2003 professional. Have run repair process, have re-installed. I've tried to watch if it happens when I sort, go to unread, receive a mail but can't pin it down to any occurrence.

I am beginning to think it could be the size of my files?

 

[zdoe]

i'm currently suspecting that there's some issue with file permissions that prevents outlook 2003 from working properly on win7/64. it seems that outlook keeps some security policies in the registry that are not file-level but need to be correct for things to jive.

started another thread here a while back when i couldn't manipulate the .PST files...

anyway - yes, - still unresolved.