Outlook 2007 - A Tormented User

Ezad

New member
Local time
12:16 PM
Messages
14
Hello
I had hopes that our endusers would learn how to use their applications. Here is Brandon with a serious complaint. I don't know what to do.

Brandon: I 'm reaching peak frustration: I have spent the past hour and a half trying to send an e-mail to a bcc group of about 50 recipients. First, I used the address book: disaster -- once I hit Send I got a bunch of prompts that it didn 't recognize names (that Outlook itself had drawn from auto-address!). Resolved all problems, then found said e-mail in one of my several Draft boxes from which it would not send; some sort of outbound error. Had to -re-create the whole thing in a new message. Then I typed each address in full by hand ignoring all auto-prompts just to get the darned message to send, which it finally did.
My e-mail I sent was a deadline reminder e-mail. Now that I have hand-typed each address, I am getting responses like "Did I ever receive this?" which now makes me believe the original invitation never arrived at e-mails that Outlook didn 't recognize from [one of] my [multiple] address books.
Very frustrating. Multiple In boxes, a Draft box under a sectuib of Outlook I didn 't think I was using; and the ongoing and seemingly endless conflicts with my super-critical address book.
Brandon.

Let me know how I can help Brandon. Is this a corrupt Outlook? A reinstall? I am at a loss. Thanks for any advice !
 

My Computer

Computer Manufacturer/Model Number
HP
OS
windows 7 64bit
CPU
Intel
Motherboard
xw8200
Memory
16gb
Graphics Card(s)
nvidia
Sound Card
default
Monitor(s) Displays
2
Hard Drives
800GB
I want to add that the user for this account is stating to this IT fellow - 'I don't want to hear from you...I have issues with Outlook. What I want you to do is fix it. Fix Outlook.'
Now that's a problem. The user, Brandon, gets no errors. I ran the Office Diag. Everything is perfect. I am certain Brandon is having difficulties and those difficulties are unpredictable. How can one fix Outlook 2007 if it generates no errors? I am thinking maybe I should setup a Thunderbird account for Brandon. Should I uninstall Outlook and reinstall ? I am certain that would do nothing to fix the issue. Thanks
 

My Computer

Computer Manufacturer/Model Number
HP
OS
windows 7 64bit
CPU
Intel
Motherboard
xw8200
Memory
16gb
Graphics Card(s)
nvidia
Sound Card
default
Monitor(s) Displays
2
Hard Drives
800GB

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Packard Bell
OS
Windows 7 Home Premium 64bit
CPU
Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz
Motherboard
Packard Bell IPISB-AG
Memory
3.00 GB
Graphics Card(s)
(1) Intel(R) HD Graphics (2) VNC Mirror Driver
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
AIO LCD
Screen Resolution
1920 x 1080
Hard Drives
WDC WD10EADX-22TDHB0 ATA Device
Fixed hard disk media
4 partitions
931.51 GB
Keyboard
Wireless
Mouse
Wireless
Antivirus
Microsoft Security Essentials
Browser
IE; Firefox
Other Info
Also:
Samsung N220 Plus Netbook - Windows 7 Home
HP laptop
iPad 5
Back
Top