Outlook 2010 Account Settings won't open

[cquinn]

I can't get my outlook account settings to open. I click on file/account settings and nothing happens. The add account button works, the mailbox cleanup and rules and alerts buttons work. I've tried the following:

1. Open Outlook in safe mode - no result
2. Open Outlook as administrator - no result
3. Open send/receive and folder tab - right click on account and select account properties - no result
4. Open File/Options/addins/go disable all addins - no result

I'm stuck. Any ideas

Windows 7 64bit/ Office 2010 / Firefox

 

[Kari]

Hi Cquinn, welcome to the Seven Forums.

Did you realize you need to click both Account Settings buttons, first one opens the second one:


(Click to enlarge.)

The sequence is File > Info > Account Settings > Account Settings. The second Account Settings button that opens beneath the first one when it is clicked is easily taken as just a tooltip, but it really is a button you need to click.

Kari