Outlook 2010 Problem

thehappyman

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I run Outlook 2007 and have never had this problem.

A good friend of mine runs Outlook 2010 (also on 64 bit win 7) and has a weird problem. He claims (though I have not seen it myself) that sometimes, after he receives a number of emails (prior to reading them) that a single email will "disappear" after re-opening Outlook at a later time and then later reappear all by itself the next day when he runs Outlook again.

Although this doesn't sound terribly credible he has told me that this has happened three or four times.
Does this ring any "Bells" out there - Any ideas. He wants my help in fixing this. :eek::eek::eek:

For now I told him to carefully record the Address and any any other noticeable details of the emails that supposedly disappear/reappear to see if their is anything in common between them.
 

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Hi, thehappyman! :)

I have not seen such activity with my Outlook but that does not necessarily mean your friend is not experiencing the issue. Find out if the email accounts exhibiting this behavior are IMAP or POP based accounts. That may help narrow down the cause and resultant possible solutions.
 

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Intel
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Hi, thehappyman! :)

I have not seen such activity with my Outlook but that does not necessarily mean your friend is not experiencing the issue. Find out if the email accounts exhibiting this behavior are IMAP or POP based accounts. That may help narrow down the cause and resultant possible solutions.

Hi mikedl - I'm 99.9% sure the account is a POP3 account
 

My Computer

Computer Manufacturer/Model Number
Alienware Aurora
OS
Win 7 Ultimate x64
CPU
Core I7 980X O.C. to 4.0 Ghz
Motherboard
Custom Intel mATX (Bios ver A10)
Memory
12GB 1600 mhz triple channel DDR3 - Kingston
Graphics Card(s)
ATI Radeon HD 5970 2GB Video Card
Sound Card
Creative Labs Titanium sound blaster
Monitor(s) Displays
30" Dell LCD
Screen Resolution
2560 x 1600
Hard Drives
240 GB OCZ Vertex 2 SSD
256 GB Samsung V2 SSD
2TB WD Black Caviar 7200 rpm SATA3
600GB WD Velociraptor 10,000 rpm SATA3
3TB WD MyBook Essential USB 3.0 7200 rpm External
PSU
850 Watt
Case
Alienware Aurora
Cooling
Water
Keyboard
Logitech G15 (original version)
Mouse
Logitech MX1000 Laser - Wireless
Internet Speed
Cable 22 Mb/sec download
Other Info
USB 3.0,
Blue Ray DVD Read/Writer
Bose Companion 3 Speakers
WRT54G Wireless Router
Hi,

I use Outlook2010 exclusively, and haven't yet seen this behaviour. It sounds like it could be a server side refresh, but that would only? happen with IMAP accounts? and not POP3?

Keep us informaed...it sounds like an interesting issue.

Golden
 

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Hi, thehappyman! :)

I have not seen such activity with my Outlook but that does not necessarily mean your friend is not experiencing the issue. Find out if the email accounts exhibiting this behavior are IMAP or POP based accounts. That may help narrow down the cause and resultant possible solutions.

Hi mikedl - I'm 99.9% sure the account is a POP3 account
Hi, again, the happyman. :)

Does your friend access the POP accounts from another device such as a smart phone or another computer? If so, there are a few settings to check but we won't worry about those until we know the answer to the question.
 

My Computer

Computer Manufacturer/Model Number
Toshiba L355D
OS
Windows 7 Ultimate x64 SP1
CPU
Core2 Duo
Motherboard
Intel
Memory
4 GB
Graphics Card(s)
GM965 on-board
Sound Card
RealTek on-board
Monitor(s) Displays
19"+17"(laptop)
Screen Resolution
1440x900 (x 2)
Hard Drives
500GB Ext. 200GB Internal
PSU
N/A
Case
N/A
Cooling
N/A
No, it is POP3 and my friend only accesses his account from one PC - as I said, this is a problem my Friend reported - I haven't seen it myself and he cant reproduce it at will so it's possible it's something he's doing (he's not terribly "computer literate"). I'll keep you posted and thanks for the help !!!! :):):)
 

My Computer

Computer Manufacturer/Model Number
Alienware Aurora
OS
Win 7 Ultimate x64
CPU
Core I7 980X O.C. to 4.0 Ghz
Motherboard
Custom Intel mATX (Bios ver A10)
Memory
12GB 1600 mhz triple channel DDR3 - Kingston
Graphics Card(s)
ATI Radeon HD 5970 2GB Video Card
Sound Card
Creative Labs Titanium sound blaster
Monitor(s) Displays
30" Dell LCD
Screen Resolution
2560 x 1600
Hard Drives
240 GB OCZ Vertex 2 SSD
256 GB Samsung V2 SSD
2TB WD Black Caviar 7200 rpm SATA3
600GB WD Velociraptor 10,000 rpm SATA3
3TB WD MyBook Essential USB 3.0 7200 rpm External
PSU
850 Watt
Case
Alienware Aurora
Cooling
Water
Keyboard
Logitech G15 (original version)
Mouse
Logitech MX1000 Laser - Wireless
Internet Speed
Cable 22 Mb/sec download
Other Info
USB 3.0,
Blue Ray DVD Read/Writer
Bose Companion 3 Speakers
WRT54G Wireless Router
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