outlook 2010

[jthwang]

i have a user where when she inputs her password in box it keeps prompting her to input the password. In order for her to log in to her outlook, she has to use the option "use another account", type in her email address and password. when she does that, outlook accepts and allows for her to send and receive. I've tried running repair on the account settings but that does not work. any suggestions would be very helpful. she is using a 32 bit, lenovo windows 7 laptop with office 2010.

 

[2xg]

Hi jthwang,

Do you have Exchange Server setup?
Perhaps POP3 configured? Make sure that you have the correct POP3 and SMTP Servers. Does it require authentication?

Have you tried removing the email account from Control Panel=> Mail, then re-add it again?

 

[jthwang]

exchange setup and it does require authentication. i have not yet tried removing and re-adding. I will try that and see if helps.