Outlook.com not receiving mail

Kari

An Angry Old Man
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A Finnish ex-pat in Leipzig, Germany
Fellow geeks, once again I need your input.

I have an Outlook.com email address, this main address has three aliases. As of last night, the main address only receives mail from Microsoft mail services (Outlook.com, Hotmail, Live). From all other service providers, it seems that I can only receive mail from German providers, and (really odd!) from the Seven Forums :rolleyes:.

One alias receives mail normally, two other aliases receive nothing. Friends sending mail from Finland, Sweden and other countries can send mail normally but I never receive the messages. Sending from my own Finnish address, the Outlook.com main address and three aliases received nothing.

Short: Outlook.com main address receives mail only if sender has an @outlook.com, @hotmail.com, @hotmail.co.uk, @live.com or @live.co.uk address or if the service provider is local (German). One alias can receive mail totally normally, everything comes through. Two aliases receive nothing, not even mail from Microsoft or German services.

All accounts, main and aliases, can send normally.

As one more test I asked fellow geek and guru, our member Julian to send me a message to all four addresses using a non-Microsoft address. He did that, and as I suspected only that functioning alias received his test mail.

He also sent a personal message to my main address using his @live.co.uk address. This message came through as expected.

Test results:
  • Julian's personal message from his Microsoft (Live) service arrived
  • Julian's test message to Alias 1 arrived
  • Julian's test messages to two other aliases and main address did not arrive

See screenshot (from Windows 8 Mail App):

Outlook_mail_oddities_1.png

If you have any thoughts on the subject, please let me know.

Kari
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Keyboard
Logitech diNovo Media Desktop Laser (bluetooth)
Mouse
Logitech Performance Mouse MX
Internet Speed
50/10 Mbps VDSL
Antivirus
Windows Defender 4.3.9431.0
Browser
Maxthon 3.5.2., IE11
Update:

My own test mails from my Finnish service provider arrived today after 10 AM. They were sent yesterday between 8:30 AM and 11 AM.

Julian's test message has yet not arrived, nor haven't I got some mail messages that I know have been sent to me yesterday, for instance from my sister in Finland and a close friend in Ireland.

Kari
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Keyboard
Logitech diNovo Media Desktop Laser (bluetooth)
Mouse
Logitech Performance Mouse MX
Internet Speed
50/10 Mbps VDSL
Antivirus
Windows Defender 4.3.9431.0
Browser
Maxthon 3.5.2., IE11
hopefully it is some kind of server glitch they are working on and it will right itself soon.
 

My Computer

Computer Manufacturer/Model Number
Hewlett packard/p6512uk
OS
Microsoft Windows 7 Home Premium 64-bit 7600
CPU
IIx4 amd athelon 635 processor
Motherboard
FOXCONN 2AA9
Memory
2x2gb
Graphics Card(s)
ati radeon HD 5450
Sound Card
(1) Realtek High Definition Audio (2) AMD High Definition
Monitor(s) Displays
samsung lcd tv 32"
Screen Resolution
1360x 768
Hard Drives
(1) WDC WD10 01FAES-60Z2A0 SATA Disk Device (2) Maxtor OneTouch USB Device (3) ST310003 33AS USB Device (4) WD My Book 1111 USB Device
PSU
?
Cooling
air!
Keyboard
wireless hp
Mouse
wireless Hp,optical
Internet Speed
1.10mb/s
Antivirus
MSE
Browser
Firefox
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