Outlook doesnt delete email, only draws a line thru it?

[clunkfish]

Try just doing a purge on the Inbox - the first option in the "Edit > Purge" list.

 

[JohnnyScience]

Try just doing a purge on the Inbox - the first option in the "Edit > Purge" list.

It still draws a line through it, but then after a little while it will delete it?

Thats not right still, it should delete the second I hit delete.

 

[clunkfish]

Hmmm. It sounds like everything's working OK, just very slow. Is your internet generally slow, opening websites and so on?

If you ping your IMAP server (the name of which will be in Tools > Account Settings..., then highlight the name of the account and click on "Change..." just above it, then write down what is in the box next to Incoming mail server), you can see if it is just generally slow or if your Outlook setup is specifically to blame. You can ping it by opening a command prompt window then typing "ping" and a space followed by the name of the incoming server. (When I do this for my server, I get a minimum ping of 37 ms and a maximum of 44 ms, average 37 ms, and it is very quick and responsive to use.)

 

[JohnnyScience]

Outlook is still only drawing a line through stuff & not deleting it. I dont think its delayed either, it should delete them instantly.

I think there is a box we are leaving checked/unchecked?

 

[clunkfish]

What is the name of your IMAP server?

 

[JohnnyScience]

What is the name of your IMAP server?

Uhh what to you mean?

I have godaddy for the domains/emails

Incoming mail server is

imap.secureserver.net

But the emails still arent fully deleting just drawing a hash line.

 

[JohnnyScience]

Ahh this was the step I was missing...

you can change the view of an IMAP folder so that items marked for deletion do not appear. On the View menu, point to Current View, and then click Hide Messages Marked for Deletion. If you are using the Reading Pane, you must turn it back on after using this command. On the View menu, point to Reading Pane, and then click Right or Bottom.

 

[clunkfish]

The ping on your IMAP server is fine so I suspect the problem is at your end.

Hiding messages marked for deletion will provide a temporary fix but isn't curing the problem - your inbox will still gradually fill up with messages, even though you can't see them, slowing matters down even further.

To sort this out further would require some hands-on with your PC. If you want me to try that, and of course I realise you may not want to take that risk, you can install an excellent piece of free software called TeamViewer (www.teamviewer.com). That would allow me to control your PC remotely while you watch. We could then set up a convenient time to have a go at finding a proper fix. Let me know if you want to try that.

 

[JohnnyScience]

The ping on your IMAP server is fine so I suspect the problem is at your end.

Hiding messages marked for deletion will provide a temporary fix but isn't curing the problem - your inbox will still gradually fill up with messages, even though you can't see them, slowing matters down even further.

To sort this out further would require some hands-on with your PC. If you want me to try that, and of course I realise you may not want to take that risk, you can install an excellent piece of free software called TeamViewer (www.teamviewer.com). That would allow me to control your PC remotely while you watch. We could then set up a convenient time to have a go at finding a proper fix. Let me know if you want to try that.

hmm. what if we did a screen share through skype or something and you walked me through it?

 

[clunkfish]

hmm. what if we did a screen share through skype or something and you walked me through it?

Well that's pretty much what TeamViewer does. I have used it quite a bit and it is safe and stable. You can set a password, tell me it to let me in, close the session any time you want to, and change the password so I can't get unauthorised access once we're done. I haven't used Skype and I'm not set up to do it.

It's up to you and I realise you might not want to trust me - all I can say is I have got loads of useful advice from this forum and am happy to do what I can to help someone else . You will retain full control and any time you think I might be doing something you don't like or trust, you can immediately break the connection. Over to you.

 

[JohnnyScience]

hmm. what if we did a screen share through skype or something and you walked me through it?

Well that's pretty much what TeamViewer does. I have used it quite a bit and it is safe and stable. You can set a password, tell me it to let me in, close the session any time you want to, and change the password so I can't get unauthorised access once we're done. I haven't used Skype and I'm not set up to do it.

It's up to you and I realise you might not want to trust me - all I can say is I have got loads of useful advice from this forum and am happy to do what I can to help someone else . You will retain full control and any time you think I might be doing something you don't like or trust, you can immediately break the connection. Over to you.

Ok I have teamview, when can we go through some options?

 

[clunkfish]

I'm on UK time. If you let me know, maybe by private message, some times that would work for you I can let you know how I'm fixed. Once we've set a time, I'll need your TeamViewer ID and password - you could set a temporary password just for this session then change it to a favourite password afterwards. As far as I know TeamViewer isn't easily hackable, and I use it to control my work PC, my wife's PC and so on, but please do be aware of the risk.

 

[clunkfish]

I think we've got JohnnyScience's Outlook problem fixed. Using TeamViewer, I was able to go into his Outlook settings (thanks and respect to Johnny for trusting me to do that) and found that it was set to search all subscribed folders during Send/Receive. I altered this so that it only swept through the Inbox and Outbox (which are the only places it needs to look), and now the send/receive cycle is down from about 20 seconds to less than 1

Johnny's going to monitor it for a while, just in case, but hopefully this one can be marked "solved."

 

[JohnnyScience]

Yeah it was acting funny a little bit ago, but I just think it was sending an email.

But either way, once again I do appreciate the help because you did speed up the email to what I was looking for.

Everything is working great now.

 

[bama2112]

you know, i never paid attention to the messages remaining. i just thought the messages were removed after a certain amount of time. huh, guess i was wrong. the info is here: Purge IMAP items marked for deletion - Outlook - Microsoft Office, with a simplified excerpt below.

in outlook:
>click 'edit'
>hover mouse over 'purge' from the drop down menu
>select 'purge options'
>check the box 'purge items when switching folders while online'

now, whenever you mark a message for deletion in outlook, it will be removed from outlook when: 1) you are online, and 2) you switch from your inbox to another folder

I had to redo win7 & this is an issue again.

I tried the above steps, but the emails still just have a line drawn thru them & not deleted like I want?

I am having the same issue using AOL . My wife uses aol and they are having serious server issues since they were sold off. She wants to use Outlook 2007 and I cant get it to delete the mail from the aol mail it just draws lines thru it. I can purge the mail but how do I delete email from the aol server with outlook 2007

Thanks

 

[Bam45]

I'm having the same problem Johnny was having, could you go into more detail on how you fix it please? Thanks.