PC crashing/restarting once a day

kokon

New member
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5:03 AM
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21
Hi,

this is my friends PC!! not the one in the specs. Im solving this for him.

The PC restarts about once a day unexpectedly. Not sure if it’s BSOD, because we’ve never witnessed it happen. But I think (according to event log) that it crashes rather then normal restart.

Ive done some virus search, tested HDD, everything seems fine. All drivers and updates up to date.

Attaching log...

Thanks!!
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz16,00 GB(1) AMD Radeon R7 200 Series (2) Intel(R) HD ...
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz
Motherboard
Gigabyte Technology Co., Ltd. H87-D3H-CF
Memory
16,00 GB
Graphics Card(s)
(1) AMD Radeon R7 200 Series (2) Intel(R) HD Graphics 4600
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Samsung SSD 840 PRO Series ATA Device (2) WDC WD10EZRX-00L4HB0 ATA Device
kokon, even if it is your friend's computer, we need the specs for it, in as much detail as possible including the model number if it is an OEM and the PSU and CPU cooling. Also, there are no dump files in the files you uploaded. Pleas make sure it is configured for Small Memory Dumps. This will tell you how.
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Also, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
 

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    Windows 11 ProRyzen 9 5900X32GB G Skill DDR4-3600EVGA RTX 3080 FTW 3 Ultra
    Computer type
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    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
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    Memory
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    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
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    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
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My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz16,00 GB(1) AMD Radeon R7 200 Series (2) Intel(R) HD ...
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz
Motherboard
Gigabyte Technology Co., Ltd. H87-D3H-CF
Memory
16,00 GB
Graphics Card(s)
(1) AMD Radeon R7 200 Series (2) Intel(R) HD Graphics 4600
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Samsung SSD 840 PRO Series ATA Device (2) WDC WD10EZRX-00L4HB0 ATA Device
That will do for now, thanks. Is this an OEM computer?
 

My Computers My Computers

  • At a glance

    Windows 11 ProRyzen 9 5900X32GB G Skill DDR4-3600EVGA RTX 3080 FTW 3 Ultra
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
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