Solved pc fell in floor: theme changed, cant do: sfc/scannow

[pinkfear]

pc fell in floor: theme changed, sound and internett not working

Hi, brief description: My laptop fell in the floor, i got a black schreen, i had to hold down the power button to stop it and then start it again, when it started up i had the default gray old windows theme, i could not change theme, the sound was not working, the internett was not working, i could not use a backup of the system settings and i could not use the "sfc/scannow" in the windows 7 version of RUN.

Laptop: Acer Aspire 5738z

System: Win 7 Home Premium 64bit

anything more i have to add? Please let me know, when this happned i was wrighting a english essay, and now i can not use word anymore, word says i have a false product key or sume :L

 

[pinkfear]

BTW, you guys probably have guessed that i am wrighting this from another pc...

Dont mind my english, im from Norway

 

[Prof Kerfuffle]

Hi,

Have you checked all the components in device manager to see if they still register? Maybe the motherboard is faulty, I take it boots OK then?

Am going to say the Windows may have corrupt itself when you dropped it. It may have damaged the Hard Disk. Try looking for the faulty devices under device manager by going to the start menu and search this 'devmgmt.msc.'

Open it up and see what it says, if unsure post a screen shot on the forums and list the broken devices.

 

[pinkfear]

Hi,

Have you checked all the components in device manager to see if they still register? Maybe the motherboard is faulty, I take it boots OK then?

Am going to say the Windows may have corrupt itself when you dropped it. It may have damaged the Hard Disk. Try looking for the faulty devices under device manager by going to the start menu and search this 'devmgmt.msc.'

Open it up and see what it says, if unsure post a screen shot on the forums and list the broken devices.

direct memory access controller - no drivers installed
Intel(R) 82802 Firmware Hub Device - no drivers installed
Intel(R) ICH9Family SMBus Controller - 2930 - no drivers installed
Numeric data processor - no drivers installed
Programmable interrupt controller - no drivers installed
System timer - no drivers installed

Is any of the above critically needed?

 

[pinkfear]

Bump

 

[Anak]

Hi pinkfear, welcome to 7F!

Yes, everything on your list is very critical to the operation of your Notebook (NB).

Can you re-start your NB in SafeMode?

 

[pinkfear]

Yupp, i can start it up in both normal and safe mode

 

[pinkfear]

LOL! I just booted it up in safe mode, and waited for like 10 min, instead of a schreen sparer thingy i got a text about the screen sparer could not start up since it required a newer graphics card...

 

[Anak]

Good, that's a start.

There are two avenues we can try to see if we can get your NB back to working order.
The first one will not lose any saved data or information you have such as an English essay, the second one you will, it will reset your NB to the state it was in when you first brought it home unless you made back-ups beforehand.

1.) In safemode, do you see Last Known Good Configuration (advanced)?
If you do, navigate to there using the arrow keys then press the return or enter key.
Let your NB re-boot, and see if it comes back to normal.

2.) If you don't have the Last Known option, re-boot, and start pressing Alt+F10 you should be able to reach the "Windows eRecovery Options Screen."
Navigate or select Factory Settings, if you do not have any back-up disks then apply or OK.


What is the general condition of your NB since its accident?
Do you see any cracks in the housing?

 

[Anak]

By screen sparer, I believe you mean Screen Saver?

 

[pinkfear]

By screen sparer, I believe you mean Screen Saver?

Yupp, i forgot the word, si i improvised xD

 

[pinkfear]

1.) In safemode, do you see Last Known Good Configuration (advanced)?
If you do, navigate to there using the arrow keys then press the return or enter key.
Let your NB re-boot, and see if it comes back to normal.


What is the general condition of your NB since its accident?
Do you see any cracks in the housing?

1 Where would i navigate to find the last known good configuration? Sry to bore you

2 I dont think there is any cracks, but the screen DID turn of, so i duno if somthing innside the pc is crushed :L

 

[Anak]

Last known is on the http://www.sevenforums.com/tutorials/666-advanced-boot-options.html Screen.

You get there by pressing F8 while the NB is booting up.

 

[pinkfear]

hm, nothing happnes when i press f8, but i get into Phoenix secureCore(tm) Setup Utility when i press f2 or f12
Cant change mouch there thought...

 

[Anak]

That's odd, F8 should get you to safe mode. Try pressing the Escape Key (Esc).

 

[pinkfear]

uhm... somthing happned... i got a second of text and then it got right back to booting normally :L

 

[Anak]

LOL! I just booted it up in safe mode, and waited for like 10 min, instead of a schreen sparer thingy i got a text about the screen sparer could not start up since it required a newer graphics card...

Do you remember what you did when you reached Safe Mode here?

 

[pinkfear]

i just clicked the safe mode But i got the f8 to work now used the last working system settings or what it was.. but nothing seems to change :L

 

[Anak]

Try Last Known at least three more times.

Just to be sure as I do not know any other way to enter Safe Mode, but make sure you re-start the NB before you start pressing the F8 key.