PC freeze & horizontal stripes

[noname42]

Hello,
at random situations (especially when playing games or watching videos) my PC completely freezes and the screen shows horizontal stripes only. The mouse is still visible but I can't move it. I also have winXP installed on the same system (so I can switch between XP and 7) and the freeze does not happen on XP. As such I don't think it is a hardware problem but rather a driver problem (I'm updating AMD drivers frequently but it doesn't help)

You may also want to read this thread as the BSODs there happened at the same time so you can see what I already have tried.

Thank you for your help.

 

[ICIT2LOL]

Hello noname mate perhaps you might check the drivers for 7 - for that card and maybe check out reinstalling the Catalyst Control Centre I am thinking because it is obviously ok for XP eh?
AMD Radeon? HD 7700 Series Graphics Cards: 7790, 7770, 7770 GHz, 7750, 7730#
&
Desktop

 

[noname42]

I'm updating AMD drivers frequently but it doesn't help

:huh:

 

[Boozad]

Instead of flying in the face of advice, how about you install a genuine copy of Windows? The ACER PID you have on your retail ASUS motherboard means your installation is counterfeit.

Hostname:                                      ***
Betriebssystemname:                            Microsoft Windows 7 Ultimate 
Betriebssystemversion:                         6.1.7601 Service Pack 1 Build 7601
Betriebssystemhersteller:                      Microsoft Corporation
Betriebssystemkonfiguration:                   Eigenst„ndige Arbeitsstation
Betriebssystem-Buildtyp:                       Multiprocessor Free
Registrierter Benutzer:                        ***
Registrierte Organisation:                     
Produkt-ID:                                    [COLOR=Red]00426-OEM-8992662-00400 ---> ACER PID[/COLOR]
Ursprngliches Installationsdatum:             04.11.2012, 11:30:52
Systemstartzeit:                               15.03.2015, 18:43:31
Systemhersteller:                              System manufacturer
Systemmodell:                                  System Product Name
Systemtyp:                                     x64-based PC
Prozessor(en):                                 1 Prozessor(en) installiert.
                                               [01]: AMD64 Family 21 Model 16 Stepping 1 AuthenticAMD ~3200 MHz
BIOS-Version:                                  American Megatrends Inc. 1102, 30.12.2013
Windows-Verzeichnis:                           C:\Windows
System-Verzeichnis:                            C:\Windows\system32
Startger„t:                                    \Device\HarddiskVolume1
Systemgebietsschema:                           de;Deutsch (Deutschland)
Eingabegebietsschema:                          de;Deutsch (Deutschland)
Zeitzone:                                      (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien

 

[noname42]

I thought reinstalling windows was the last option.

 

[Boozad]

I'm not talking about reinstalling Windows, I'm talking about installing a genuine copy of Windows, yours is pirated.

 

[noname42]

Huh?

 

[Boozad]

Your Windows installation is counterfeit, it is not genuine. I'm not going to say it again, buy a legal, legitimate copy of Windows and install that.

 

[noname42]

Done, what next?

 

[Boozad]

You're now running a genuine copy of Windows?

If the problem persists then post updated information, if you experience any more BSODs upload the new logs.

 

[noname42]

BSODs
If I do not run driver verifier my PC BSODs.
bsod.txt

These are my verifier settings:
verifier.png

Freezes
Still happen. But there happened something suspicious: I wanted to use my DVD-Drive but when I look in my Computer window there is no DVD-Drive shown. So I go to device manager and I see it says that the driver is corrupt or missing. So I reinstall the driver of the drive and it shows up in Computer again. I try to access it but a freeze (striped screen) happened. I reboot and the driver for the DVD-drive is missing again! I reinstall it again and another freeze happens. So I thought maybe the DVD-drive has something to do with the freezes. I completely unplugged the drive of my computer but the freezes are still happening.

 

[Boozad]

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[noname42]

okay

 

[ICIT2LOL]

Ok mate a graphics issue in that dmp that is suggesting uninstalling and reinstalling the Catalyst Control Centre
Desktop

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000042, memory referenced
Arg2: 000000000000000a, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88011174477, address which referenced memory
Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003305100
GetUlongFromAddress: unable to read from fffff800033051c0
 0000000000000042 Nonpaged pool
CURRENT_IRQL:  a
FAULTING_IP: 
atikmdag+83477
fffff880`11174477 845741          test    byte ptr [rdi+41h],dl
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
TRAP_FRAME:  fffff88002fff820 -- (.trap 0xfffff88002fff820)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8008bd4000
rdx=fffffa8008bdccf0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88011174477 rsp=fffff88002fff9b8 rbp=fffffa8008bdccf0
 r8=fffffa8008bd6250  r9=0000000000000000 r10=0000000000000000
r11=fffff88002fff8d0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
atikmdag+0x83477:
fffff880`11174477 845741          test    byte ptr [rdi+41h],dl ds:00000000`00000041=??
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff800030c7e69 to fffff800030c88c0
STACK_TEXT:  
fffff880`02fff6d8 fffff800`030c7e69 : 00000000`0000000a 00000000`00000042 00000000`0000000a 00000000`00000000 : nt!KeBugCheckEx
fffff880`02fff6e0 fffff800`030c6ae0 : 00000000`00000000 fffffa80`08c21bb8 fffffa80`08bd6250 fffffa80`08bd61f0 : nt!KiBugCheckDispatch+0x69
fffff880`02fff820 fffff880`11174477 : fffffa80`08bd61f0 fffffa80`08bdccf0 fffff880`1117eba0 fffffa80`08bd4000 : nt!KiPageFault+0x260
fffff880`02fff9b8 fffffa80`08bd61f0 : fffffa80`08bdccf0 fffff880`1117eba0 fffffa80`08bd4000 fffff880`02fffb30 : atikmdag+0x83477
fffff880`02fff9c0 fffffa80`08bdccf0 : fffff880`1117eba0 fffffa80`08bd4000 fffff880`02fffb30 fffffa80`08bd4000 : 0xfffffa80`08bd61f0
fffff880`02fff9c8 fffff880`1117eba0 : fffffa80`08bd4000 fffff880`02fffb30 fffffa80`08bd4000 fffffa80`066f2970 : 0xfffffa80`08bdccf0
fffff880`02fff9d0 fffffa80`08bd4000 : fffff880`02fffb30 fffffa80`08bd4000 fffffa80`066f2970 fffff880`02fdbf40 : atikmdag+0x8dba0
fffff880`02fff9d8 fffff880`02fffb30 : fffffa80`08bd4000 fffffa80`066f2970 fffff880`02fdbf40 fffffa80`066f2970 : 0xfffffa80`08bd4000
fffff880`02fff9e0 fffffa80`08bd4000 : fffffa80`066f2970 fffff880`02fdbf40 fffffa80`066f2970 00000000`00000000 : 0xfffff880`02fffb30
fffff880`02fff9e8 fffffa80`066f2970 : fffff880`02fdbf40 fffffa80`066f2970 00000000`00000000 00001bb2`0f4913ba : 0xfffffa80`08bd4000
fffff880`02fff9f0 fffff880`02fdbf40 : fffffa80`066f2970 00000000`00000000 00001bb2`0f4913ba 00000000`00000001 : 0xfffffa80`066f2970
fffff880`02fff9f8 fffffa80`066f2970 : 00000000`00000000 00001bb2`0f4913ba 00000000`00000001 fffff880`11171498 : 0xfffff880`02fdbf40
fffff880`02fffa00 00000000`00000000 : 00001bb2`0f4913ba 00000000`00000001 fffff880`11171498 fffffa80`08bd4000 : 0xfffffa80`066f2970

STACK_COMMAND:  kb
FOLLOWUP_IP: 
atikmdag+83477
fffff880`11174477 845741          test    byte ptr [rdi+41h],dl
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  atikmdag+83477
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmdag
IMAGE_NAME:  [COLOR=red]atikmdag.sys[/COLOR]
DEBUG_FLR_IMAGE_TIMESTAMP:  5588b7bb
FAILURE_BUCKET_ID:  [COLOR=red]X64_0xD1_atikmdag+83477[/COLOR]
BUCKET_ID:  X64_0xD1_atikmdag+83477
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:x64_0xd1_atikmdag+83477
FAILURE_ID_HASH:  {9736d7bb-2377-baa3-c085-eaf58f997ec3}
Followup: MachineOwner
---------

 

[noname42]

Ok mate a graphics issue in that dmp that is suggesting uninstalling and reinstalling the Catalyst Control Centre
Desktop

I already did that multiple times.

 

[ICIT2LOL]

Now without having to delve all the way back have you run the machine with another card - any AMD one would do to see if it is not the card at fault? because we are running out of options here.

I guess you have already tried reseating the card and power leads?
see my little ditties and please run both because I ma intereste in what is happening with the PSU too.

SLOT CLEANING

Now as for the slots toclean them use a strip of old credit card (or any card thin enough some arebetter than others ) about 1/2 inch wide nip the corners off one end - preferably round them off hold a piece of thin lint free cloth over theend dab on some form of alcohol - isopropyl alcohol (what we swab the skin withbefore an injection) is good and GENTLYswipe along the slots.

This can also be done for the GPU slot/s andalso the contacts of the sticks or cards - not the stick but some lint freecloth of course. See my pic for the sick but please be very gentle doing it ifyou are in any doubt - please ask before doing it but I use this all the timeand have yet to damage anything




Using HW Info

PART A:

You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right handwindow select Sensors and scroll down to the power section where you will seewhat the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give awayyou are in the section for the rail voltages. There are other section titlesand one that pops up often is ITE

Now the voltage on the different rails have to be within 5% =+/-of what is required or the machine will not work properly if at all.

See this for the rail voltage info

http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)

The original right hand window shows the machine running and ishandy for that but for looking at the components in some detail close it anduse the main left hand side panel

FOR OTHER COMPONENTS

PART B:

Open each small square with + in it on the section thecomponents are in and then click on the individual component/s (it will highlight in blue) - in the righthand side will appear all sorts of details including brands speeds and otheressential info that particular device. See pic for example.

Use PART A: to check the PSU and PART B: to check the graphics readings being a desktop card the readout will be far more detailed - look for what seems to be abnormal volts temps etc etc

 

[noname42]

As said before, the issues do not happen on win XP. As such I haven't tried anything that is related to hardware.
Anyways here are my hwinfo results:

 

[ICIT2LOL]

Well the PSU seems up to scratch at least - I was looking for a wayward rail that may have been throwing the graphics card out.

I don't know if Boozad has any ideas on the graphics card it could just be faulty in some way.

 

[noname42]

I just noticed something: 90% of the time it freezes, I'm watching youtube vids or have it in the background

 

[noname42]

OK this is too annoying; is there any chance that upgrading to win10 will fix the issues?