PC reboots when playing games

mmon

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When I start playing games like WoW or LoL my PC will randomly reboot. I have turned off the "automatically restart" option in advanced settings under computer properties. I have attempted to play without the RAC running. I have also set all of my video settings to minimum in the games. The thing is, I don't get a BSoD, it just reboots. Comes right back up and everything looks fine. I can't find any errors in the events logs. Any help will be greatly appreciated.
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD FX(tm)-6100 Six-Core Processor
Motherboard
Gigabyte Technology Co., Ltd. GA-970A-UD3
Memory
8.00 GB
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
(1) Realtek High Definition Audio (2) AMD High Definition
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Hitachi HTS545016B9A300 SATA Disk Device (2) WDC WD75 00AACS-00D6B0 SATA Disk Device (3)
Hi MMon and welcome to Windows 7 Forums.

Have you tried uninstalling and reinstalling the most up-to-date video card drivers?

Also try the sound card, it could easily be that.

Post back,
StubbyHS
 

My Computer

Computer Manufacturer/Model Number
HP Envy H8
OS
Windows 7 Ultimate 64 bit
CPU
Intel Core i7-3770
Motherboard
Intel (Laptop)
Memory
16 GB DDR3
Graphics Card(s)
NVIDIA GeForce GTX 660
Screen Resolution
1920x1080
Hard Drives
SSD 120GB
HDD 3TB
I uninstalled and reinstalled the video card driver from AMD. As soon as I did that the reboots became more frequent. Initially it would happen once or twice then stop for the night. Now, after the new install it reboots every time I open the games. I am grabbing the audio drivers as I type this. It has been going on like this for about 2 months now so I am ready to get it resolved.
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD FX(tm)-6100 Six-Core Processor
Motherboard
Gigabyte Technology Co., Ltd. GA-970A-UD3
Memory
8.00 GB
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
(1) Realtek High Definition Audio (2) AMD High Definition
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Hitachi HTS545016B9A300 SATA Disk Device (2) WDC WD75 00AACS-00D6B0 SATA Disk Device (3)
Still during games?

Are you saying that it sometimes doesn't restart when playing games?

Let me know how you get on with the audio drivers, in my experience they frequently cause problems that start when launching a game.
 

My Computer

Computer Manufacturer/Model Number
HP Envy H8
OS
Windows 7 Ultimate 64 bit
CPU
Intel Core i7-3770
Motherboard
Intel (Laptop)
Memory
16 GB DDR3
Graphics Card(s)
NVIDIA GeForce GTX 660
Screen Resolution
1920x1080
Hard Drives
SSD 120GB
HDD 3TB
No, initially when the issue started happening (before installing the amd catalyst engine control 12.11) it would reboot about 2-3 times then it wouldn't anymore. Now it reboots every time I play. I checked with my MOBO site and I have the current audio drivers.
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD FX(tm)-6100 Six-Core Processor
Motherboard
Gigabyte Technology Co., Ltd. GA-970A-UD3
Memory
8.00 GB
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
(1) Realtek High Definition Audio (2) AMD High Definition
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Hitachi HTS545016B9A300 SATA Disk Device (2) WDC WD75 00AACS-00D6B0 SATA Disk Device (3)
I would still recommend un- and reinstalling the drivers.

Have you got any USB peripherals plugged in?
 

My Computer

Computer Manufacturer/Model Number
HP Envy H8
OS
Windows 7 Ultimate 64 bit
CPU
Intel Core i7-3770
Motherboard
Intel (Laptop)
Memory
16 GB DDR3
Graphics Card(s)
NVIDIA GeForce GTX 660
Screen Resolution
1920x1080
Hard Drives
SSD 120GB
HDD 3TB
I removed all USB peripherals and also set my pc to boot in minimal settings through msconfig. I was able to run a burn test through msi kombuster 2.5 with no problem. Once I put the burn to full screen (1440x900) the PC rebooted within 10 seconds of starting. Checking my event viewer the only Critical event is Kernel-Power:
- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2013-01-24T00:18:22.373219000Z

EventRecordID 585683

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Mike-Livingroom

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

EDIT: I'd like to also add that there was no BSoD from this reboot. Tomorrow I am uninstalling the video card and drivers and replacing them with the exact same model (my brothers) and running a burn test. Friday my brother is also bringing me his PSU to test the possibility that the PSU is just failing when my video card is asking for more power. During the burn test my GPU got to about 92C max. My CPU never passed 55C. So I do not believe it is an over heating problem.
 
Last edited:

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD FX(tm)-6100 Six-Core Processor
Motherboard
Gigabyte Technology Co., Ltd. GA-970A-UD3
Memory
8.00 GB
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
(1) Realtek High Definition Audio (2) AMD High Definition
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Hitachi HTS545016B9A300 SATA Disk Device (2) WDC WD75 00AACS-00D6B0 SATA Disk Device (3)
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