Solved pc turns off when opening anything thats not firefox

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bigboi972

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Hello. just started having a problem with my pc. Whenever I boot from my main hard drive which is an ssd. When I open anything that's not firefox my pc just goes black. Even if I open chrome It does not shut down but my screen goes black and everything becomes unresponsive. However whenever I boot from the HDD which also has a copy of windows on it of course. I can open programs with no problem and it does not go black? Could it potentially be my ssd that has a defect in it? I will post a video of the issue within the next 10 minutes.


https://www.youtube.com/watch?v=3Tdj3SmV-eM
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bitIntel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E...16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)ATI Radeon HD 7950
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit
CPU
Intel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E3-1230 v3 @ 3.3
Motherboard
MSI Z97 GAMING 5 (MS-7917)
Memory
16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Graphics Card(s)
ATI Radeon HD 7950
Sound Card
(1) AMD High Definition Audio Device (2) USB Audio Device
Hard Drives
(1) Samsung SSD 840 EVO 120GB ATA Device
(2) TOSHIBA MK7559GSM ATA Device
Other Info
TRENDnet Wireless AC1200 Dual Band USB 3.0 Adapter, TEW-805UB
Can you open Notepad (without the screen going black) if you boot to the safe mode?
 

My Computer My Computer

At a glance

W7 Pro SP1 64biti78GBIntel HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
CPU
i7
Memory
8GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit
I am booted normally right now and I just opened it with no problem as long as I dont open photoshop or a game it seems to be fine
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bitIntel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E...16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)ATI Radeon HD 7950
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit
CPU
Intel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E3-1230 v3 @ 3.3
Motherboard
MSI Z97 GAMING 5 (MS-7917)
Memory
16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Graphics Card(s)
ATI Radeon HD 7950
Sound Card
(1) AMD High Definition Audio Device (2) USB Audio Device
Hard Drives
(1) Samsung SSD 840 EVO 120GB ATA Device
(2) TOSHIBA MK7559GSM ATA Device
Other Info
TRENDnet Wireless AC1200 Dual Band USB 3.0 Adapter, TEW-805UB
Download/save the latest version of the VideoDriver.
Uninstall the current VideoDriver.
Restart the computer.


At this point. the display should look weird.
(e.g. have a low resolution)

Can open one of the apps that was causing the blank screen?



Install the latest version of the VideoDriver.
Restart the computer.

Can open one of the apps that was causing the blank screen?
 

My Computer My Computer

At a glance

W7 Pro SP1 64biti78GBIntel HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
CPU
i7
Memory
8GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit
lets me try it I already deleted them and installed them but im going to do it again
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bitIntel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E...16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)ATI Radeon HD 7950
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit
CPU
Intel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E3-1230 v3 @ 3.3
Motherboard
MSI Z97 GAMING 5 (MS-7917)
Memory
16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Graphics Card(s)
ATI Radeon HD 7950
Sound Card
(1) AMD High Definition Audio Device (2) USB Audio Device
Hard Drives
(1) Samsung SSD 840 EVO 120GB ATA Device
(2) TOSHIBA MK7559GSM ATA Device
Other Info
TRENDnet Wireless AC1200 Dual Band USB 3.0 Adapter, TEW-805UB
I deleted the drivers and everything is working im going to install them now
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bitIntel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E...16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)ATI Radeon HD 7950
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit
CPU
Intel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E3-1230 v3 @ 3.3
Motherboard
MSI Z97 GAMING 5 (MS-7917)
Memory
16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Graphics Card(s)
ATI Radeon HD 7950
Sound Card
(1) AMD High Definition Audio Device (2) USB Audio Device
Hard Drives
(1) Samsung SSD 840 EVO 120GB ATA Device
(2) TOSHIBA MK7559GSM ATA Device
Other Info
TRENDnet Wireless AC1200 Dual Band USB 3.0 Adapter, TEW-805UB
after installing them my issue continues but when they are deleted everything works fine.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bitIntel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E...16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)ATI Radeon HD 7950
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit
CPU
Intel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E3-1230 v3 @ 3.3
Motherboard
MSI Z97 GAMING 5 (MS-7917)
Memory
16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Graphics Card(s)
ATI Radeon HD 7950
Sound Card
(1) AMD High Definition Audio Device (2) USB Audio Device
Hard Drives
(1) Samsung SSD 840 EVO 120GB ATA Device
(2) TOSHIBA MK7559GSM ATA Device
Other Info
TRENDnet Wireless AC1200 Dual Band USB 3.0 Adapter, TEW-805UB
bigboi972 said:
after installing them my issue continues but when they are deleted everything works fine.
Click to expand...

If your screen looks OK without them, then that is your answer. There must be a Windows driver that is making things look OK.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32-Bit - Build 7600 SP1Intel Core i3-2120 3.30GhzKingston 4 GB DDR3 1333 mhzAMD Radeon HD6670
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Home Premium 32-Bit - Build 7600 SP1
CPU
Intel Core i3-2120 3.30Ghz
Motherboard
Asus P8Z68-V LX Intel Z68 Socket H2 ATX
Memory
Kingston 4 GB DDR3 1333 mhz
Graphics Card(s)
AMD Radeon HD6670
Sound Card
Sound Blaster Audigy SE 24-Bit
Monitor(s) Displays
Asus VE228
Screen Resolution
1440 X 900
Hard Drives
OCZ Vertex 3 120 GB Sata 3 SSD ==
Kingston SH103/S3 120 G Hyper X 120 GB SSD ==
Western Digital 500 GB Caviar Green 7200 RPM ==
PSU
Corsair CX600M == 600 Watt
Case
NZXT Apollo - Silver with Clear Side Panel
Cooling
Three 120 mm Fans
Keyboard
Microsoft Natural 4000
Mouse
Microsoft Custom Optical 3000
Internet Speed
AT&T Fiber Optic Wireless Network
Antivirus
Microsoft Security Essentials
Browser
Chrome
Other Info
120 mm Blue LED Fan -- Three Blue LED Lazer Light Sticks
You mentioned that as long as you do not open Photoshop or any other game it won't shut down. Maybe it's your power supply not giving enough juice on the card? Most system usually automatically shuts off when there's not enough wattage to avoid damaging computer components (That is, if you have "Automatic Shutdown on Power Failure" on in BIOS).
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-BITAMD A8 7200P8GB 1600mhzRadeon R5 (APU) + Radeon R5 M230 2GB Dual Gra...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
ASUS X550ZE
OS
Windows 7 Home Premium 64-BIT
CPU
AMD A8 7200P
Motherboard
N/A
Memory
8GB 1600mhz
Graphics Card(s)
Radeon R5 (APU) + Radeon R5 M230 2GB Dual Graphics
Sound Card
Realtek ALC269 with SonicMaster
Monitor(s) Displays
Laptop Display
Screen Resolution
1920 x 1080 @60hz
Hard Drives
WDC WD50 00LPVX-80V0TT0 (500GB)
PSU
Laptop Charger
Mouse
ARMAGGEDON TEXTRON SCORPION 7
Internet Speed
100 mbps DOWN / 50 mbps UP
Antivirus
Windows Defender
Browser
Mozzila FireFox, Valve Steam in-game internet browser
bigmck said:
bigboi972 said:
after installing them my issue continues but when they are deleted everything works fine.
Click to expand...

If your screen looks OK without them, then that is your answer. There must be a Windows driver that is making things look OK.
Click to expand...

agreed I believe you are correct. I will just move all my stuff that I want to keep to another hard drive and do a clean install of windows.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bitIntel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E...16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)ATI Radeon HD 7950
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit
CPU
Intel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E3-1230 v3 @ 3.3
Motherboard
MSI Z97 GAMING 5 (MS-7917)
Memory
16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Graphics Card(s)
ATI Radeon HD 7950
Sound Card
(1) AMD High Definition Audio Device (2) USB Audio Device
Hard Drives
(1) Samsung SSD 840 EVO 120GB ATA Device
(2) TOSHIBA MK7559GSM ATA Device
Other Info
TRENDnet Wireless AC1200 Dual Band USB 3.0 Adapter, TEW-805UB
RoasterMen said:
You mentioned that as long as you do not open Photoshop or any other game it won't shut down. Maybe it's your power supply not giving enough juice on the card? Most system usually automatically shuts off when there's not enough wattage to avoid damaging computer components (That is, if you have "Automatic Shutdown on Power Failure" on in BIOS).
Click to expand...
in my bios it will not let me see if that setting is turned on or not? its greyed out so I cant access the advanced settings that would let me see the options for that However I am going to reformat everything to see if it fixes it.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bitIntel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E...16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)ATI Radeon HD 7950
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit
CPU
Intel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E3-1230 v3 @ 3.3
Motherboard
MSI Z97 GAMING 5 (MS-7917)
Memory
16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Graphics Card(s)
ATI Radeon HD 7950
Sound Card
(1) AMD High Definition Audio Device (2) USB Audio Device
Hard Drives
(1) Samsung SSD 840 EVO 120GB ATA Device
(2) TOSHIBA MK7559GSM ATA Device
Other Info
TRENDnet Wireless AC1200 Dual Band USB 3.0 Adapter, TEW-805UB
I reformatted my pc and nothing has helped.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bitIntel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E...16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)ATI Radeon HD 7950
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit
CPU
Intel Xeon E3 @ 3.30GHzIntel(R) Xeon(R) CPU E3-1230 v3 @ 3.3
Motherboard
MSI Z97 GAMING 5 (MS-7917)
Memory
16.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Graphics Card(s)
ATI Radeon HD 7950
Sound Card
(1) AMD High Definition Audio Device (2) USB Audio Device
Hard Drives
(1) Samsung SSD 840 EVO 120GB ATA Device
(2) TOSHIBA MK7559GSM ATA Device
Other Info
TRENDnet Wireless AC1200 Dual Band USB 3.0 Adapter, TEW-805UB
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