Solved PC/ TV compatability issue?

[sanguinarium]

Apologies in advance if I don't use technical jargon, it's lost on me,

having recently purchased a packard bell imedia d2525 i attempted to use it through my television which i have always been able to do with my previous cpu. I n all the time i've had it i'm yet to get it even to the desktop, the system will start and then result in a black screen.

In store they have started it up on a monitor and believe it is an issue with my tv despite using it right now with my existing PC.

Is anyone able to shed some light on this

kind regards

wayne

 

[seavixen32]

Welcome to Windows Seven Forums, Wayne.

You need to forget about the TV issue for now and concentrate for now on why you can't get to the desktop.

If the store has been able to hook it up to a different monitor, that suggests to me that your monitor may be the problem.

Check that the cable between the monitor and computer is secure and that the monitor is switched on (don't laugh, I've seen it happen! )

Is there more than one DVI socket on the graphics card? If so, have you tried both of them?

Do you have another monitor you can try? Did your monitor come with the computer? If so, you need to pressure your reseller for a replacement.

 

[sanguinarium]

thanks for your prompt response

the fact it could be my monitor puzzles me as i'm currently using it with my older PC?

The graphics card only has one DVI socket and all cables are secure and monitor on. I do get a start-up screeen but then the screen goes blank.

unfortunately i don't have access to another monitor at this moment in time

 

[seavixen32]

You're welcome.

As you've recently purchased this computer, I'd be inclined to take the computer AND the monitor back to get it checked out while it's under warranty.

That said, if the store say they've had the computer working with one of their monitors, and you say your monitor works on your pld PC, you need to:

1) Check for bent pins at both ends of your DVI cable.
2) Try another cable if you have one.

 

[TVeblen]

having recently purchased a packard bell imedia d2525 i attempted to use it through my television which i have always been able to do with my previous cpu. I n all the time i've had it i'm yet to get it even to the desktop, the system will start and then result in a black screen.

In store they have started it up on a monitor and believe it is an issue with my tv despite using it right now with my existing PC.
wayne

I've got a picture in my head of what is going on here but I'm not sure if it is correct. Could you clarify some things for us?

Do you have a standard computer monitor AND a TV? Or are you just using the TV as your monitor?

The old PC is and was connected to this TV monitor and it works? What operating system is on that one? Does it use a DVI to DVI cable, or a DVI to HDMI cable?

And this new system will not work when it is connected to your (I assume) TV monitor, but in the store it will work when they connect it to one of their standard computer monitors?

 

[sanguinarium]

hi, i'm using only a tv and the old pc is currently working, both pc's are DVI to DVI. my old pc is windows xp with the new being windows 7

 

[TVeblen]

And this new system will not work when it is connected to your TV monitor, but in the store it will work when they connect it to one of their standard computer monitors?

 

[linnemeyerhere]

Did you check in the bios settings that the video card is set as the default graphics device? Does the system have a video port(s) in the IO area as well as video ports on the video card? See picture, which ports are you connecting to?

 

[sanguinarium]

TV eblen this is correct

linnemeyerhere- i only have a DVI port available

 

[seavixen32]

Did you try a different cable?

 

[sanguinarium]

i have indeed with no luck

 

[linnemeyerhere]

Ok so I think I understand and I had a similar issue with my system and a 26"LCD TV which I used with ease with XP but building a new rig with W7 resulted in booting up to a black screen about 70% of the time but if I rebooted often enough then I could eventually boot past it and all was fine till the next start up. I never worked this issue out even after replacing almost every component in the new rig and working with the BSOD team here. As it turned out the TV was the issue not playing nice with the standard W7 video driver and as no updated driver was available or provided by the TV Mfrgr. only upgrading to two LED monitors did I find that my rig boots perfect every time. I wish I had more details but my suggestion would be to look to a real monitor and maybe opt for one with a built in TV tuner as well.
One last trick I found as crazy as this will sound, while booting I found that buy moving my mouse at the same time the system was moving into the W7 log on screen could I sometimes improve my odds . You might give that a try but in the end it was so time consuming that I went crazy and only solved it with enough spare components to build a complete new rig (mine today) and now (2) LED monitors and life is great !

 

[sanguinarium]

i did indeed with no luck

 

[sanguinarium]

i have indeed felt like i'm fighting a losing battle, thanks for your help on the matter, i think that may well be the only option

 

[linnemeyerhere]

Bummer in the Summer, but don't despair as nice monitors have greatly fallen in price and you can add a tv tuner card or opt for the tuner built in and then add a second screen later and have dual screen monitors with one as a tv. This was my goal but I cheaped out and will add the tv card at a later date as I have a TV in the room as well.
Good luck and welcome to SF !