PC will not boot after downloading update

[Buttyman]

Last night as I closed down (Windows 7) I got the message, updating do not shut down so I left i running for about two hours and then went to bed leaving the PC running. Previous opdates have not been a problem. This morning the "downloading" was still trying , so I did a hard reset. I rebooted my Win 7 PC and tried to enter my password and it was not recognised, (I tried a number of times with same result). I have two PC's connected to the internet, Win 7 and XP, and I now find I cannot boot into my XP PC either, same result after entering password. I cannot get past this password request to enter safe mode etc.. Can anyone help with my confusion?. Many thanks.

 

[Paul Black]

Hi Buttyman, welcome to Seven Forums,

Do you have an installation DVD?
If so, have you tried booting into that?

I hope this helps!

 

[Paul Black]

Hi Buttyman,

Can you please get your system specifications sorted out in your UserCP > Edit System Spec setup so we know exactly what we are dealing with. This will give us a better idea of what you are running and therefore we will be able to give you more accurate and correct advice!

The tutorial below [Published by Brink and written by CyberZeus] let's you easily see all of your system information, along with the option of making filling out your system specifications here at Seven Forums easier.

How to See Your System Specs with "System Info"

I hope this helps!

 

[Buttyman]

Many thanks for your prompt message. No, I'm sorry I do not have an installation disk, At the moment I'm waiting fo a friend to arrive to let me borrow his.
The most confusing is why I cannot login with either of my computers, both having the same problem.
Thanks again

 

[Megahertz07]

....Win 7 and XP, and I now find I cannot boot into my XP PC either, same result after entering password. I cannot get past this password request to enter safe mode etc.. Can anyone help with my confusion?. Many thanks.

There are two possible passwords on a PC
- BIOS pw that allow to boot
- OS pw that allow the user to run its profile on the OS.

As you mentioned you need a "password request to enter safe mode", what pw are you referring, BIOS or OS?