Photo Gallery can't open this picture or video.

[xpert11]

Can anybody please help me???

I get the following error message when attempting to open my pictures:

"Photo Gallery can't open this picture or video. This format is not supported, or you don't have the latest updates to Photo Gallery"

Somehow the photos didn't get properly saved on the PC and, unaware of this situation, I deleted the photos from the SD card. I've managed to retrieve the photos from the SD card using a free online software but the JPEG files are corruptively named as #MG_1584, #MG_1585, #MG_1586 and so on.

I can see that the photo property details are stil accurate such as Date & time taken, image size etc etc) but I cannot open any of the files. I have compared them with JPEG photos which I can successfully open and the only difference is in the name. Instead of #MG_1585 the good ones have IMG_1585.

These pictures are so important and I don’t know what else to do get them.

Can anybody please help me???

MR RS

 

[Brink]

Hello MR RS, and welcome to Seven Forums.

The images may be to corrupted and not fully recovered to be able to open.

You might see if unhiding known file extensions, then check to see if they have the correct file extension on them. If not, then you can rename them so that they do.

Hope this may help,
Shawn

 

[Jacee]

Have you tried renaming them and saving as .jpg or JPEG?

 

[xpert11]

Hello MR RS, and welcome to Seven Forums.

The images may be to corrupted and not fully recovered to be able to open.

You might see if unhiding known file extensions, then check to see if they have the correct file extension on them. If not, then you can rename them so that they do.

Hope this may help,
Shawn

Thanks for your help thus far Brink

I have done exactly as you have suggested above but did not manage to open any of the corrupted files even after renaming them. In your troubleshooting career have you ever seen anyone being able to recover images from this stage???

I'm absolutely gutted about it

 

[Brink]

You might see if trying different free recovery programs like Recuva where one of them may be able to completely recover the files from the SD card.


If not, then it looks like you may not be able to recover them. A computer data recovery shop in your area may have better equipment and programs that may work, but they do not come cheap and may not work either.

 

[Dwarf]

Can you reply, posting just one of the problematic images as a .zip attachment. We'll have a look and see if we can come up with something.

 

[xpert11]

Can you reply, posting just one of the problematic images as a .zip attachment. We'll have a look and see if we can come up with something.

Surely...tell me to which email address should I send it to:

Cheers,
RS

 

[Dwarf]

Simply attach it to your next post. Click on the paperclip icon, click Browse... and locate the file, and then click Upload. Click on Close this window. To insert the attachment, click on the paperclip icon again, and the file will be listed underneath. Just click on it to insert it in your post at the current cursor position.

 

[xpert11]

Dwarf

I have enclosed one of the files for your analysis

Please let me know if you need any further information,

Many thanks

RS

 

[Dwarf]

Thanks. I'll have a look at it tomorrow as it's time for me to hit the flea pit. No guarantees on what result, if any, I or anyone else can come up with.

 

[DocBrown]

I could not open it after unzipping it

 

[xpert11]

Thank you very much for trying anyway...it’s very kind of you.

I’ll hit the bed too...later!!!

 

[xpert11]

I could not open it after unzipping it

What a shame...I'll see if Dwarf can work his magic on this issue

Thanks

 

[Brink]

I couldn't open it either normally, but this is what I was able to recover of that image below using a demo program that I found doing a Google search with recover corrupted JPG program. You might try a few to see which one gives you the best restored image if you wanted to buy one that worked for you to recover them. I couldn't find a demo or trial that really gave great results or didn't add a watermark like the one below.

 

[Dwarf]

I've had a quick search for an image recovery program and come across this, which I think will suit your needs. It isn't free (currently $45), but it does make a good job of recovering images as you can see. The demo version, which I have used, will recover the images but won't allow you to save them unless you purchase the program.

The following image shows the images that have been able to be recovered from the file that you attached previously.



I recommend that you save a copy of the corrupted files on your HDD and then copy them in batches of 25 or so to an SD card and then allow the program to work on that. This way, the originals won't be damaged further. Copy the recovered images back to your HDD. I suggest using 2 folders, one named Source to hold your originals and one named Recovered where you can save any images that the program has managed to recover. Always format the card before you start and in between recovered batches, making sure that it is a full format and not the quick version.

Digital picture recovery software restores deleted damaged photos recover lost images

 

[Brink]

Good find Dwarf. That one works much better than the ones I found.

 

[Dwarf]

I'm impressed by this program, so I've purchased it as it may come in useful in the future.

I ran the program again, and here are the results: View attachment 126210

There are 2 folders, one called General Recovery Results, which is the first scan and the other called Omitted (recovered by Thorough Scan). Both of these folders contain a folder named jpeg, inside which you will find the recovered image. Depending on the severity of the corruption, both of these folders will contain the recovered image(s). In cases of severe corruption (as in your case), the first of these folders may only contain partially recovered image(s). Regardless of the amount of corruption, the second of the folders will contain the image(s) that have been recovered to the best of the program's capability, and it is this folder that I recommend that you take your recovered image(s) from. Sometimes an image is so corrupt that even this folder might contain incomplete image(s).

 

[Dwarf]

Having tried this program, it would appear that recovered images can only be viewed in their entirity on the computer, and only at certain view sizes. This limitation may well be down to the severity of corruption of the original images. This is a bit of an inconvenience, but at least it gives you the opportunity to see the full images again. However, to get images that you can print out you will probably need to look to professional software costing 10x as much as this (or even more).