physical memory dump erorr....

[hkhafan]

hello,
i;m buy a new hp 4520s notebook and i install win 7 64X ultimate on it,

and it's going on blue screen erorr 4time...
i atach the dump file,i want to know reason of problrm,plz help me

tanx.

my system information:

win7 64x ultimate
it's no orginaly on my system

sorry for my bad english...

-------------------------
Intel® Core™ i5-460M Processor (2.53 GHz, 3 MB L3 cache)
4gb of ram
500 GB HDD
VGA ATI radeon HD 530v

 

[DeanP]

Could you please finish filling your specs?

Hard Drive (HDD)
Memory (RAM)
Processor (CPU)
Video Card

The Dump was caused by atikmpag.sys

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80041114e0, fffff88002f4ec58, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c58 )

Followup: MachineOwner
---------

0: kd> !analyze -v

 

[CarlTR6]

Hi, hkhafan; and welocme to the forum. Your English is fine. Please read this thread, follow the instructions and post back. The additional files will help us help you better.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

I suggest that you uninstall Eset using this removal tool: Tool. Your version of Eset is obsolete and the drivers are out of date. Until you know your system is running smoothly, download and install Microsoft Security Essentials in place of Eset. Make sure Windows Firewall is turned on. Let's see if this clears up your BSOD's.

 

[hkhafan]

Could you please finish filling your specs?

Hard Drive (HDD)
Memory (RAM)
Processor (CPU)
Video Card

The Dump was caused by atikmpag.sys

hi DeanP:
no my hard and ram and cpu not full completly... i only watch a video clip and this eror occured...

i download drivers from hp 4520s page for win7 64x about one week,is this absoulotly cused by ati driver??
hard and ram are works fine ? or mamby hard and ram are damaged?

tanx for ure help

Hi, hkhafan; and welocme to the forum. Your English is fine. Please read this thread, follow the instructions and post back. The additional files will help us help you better.

Blue Screen of Death (BSOD) Posting Instructions

I suggest that you uninstall Eset using this removal tool: Tool. Your version of Eset is obsolete and the drivers are out of date. Until you know your system is running smoothly, download and install Microsoft Security Essentials in place of Eset. Make sure Windows Firewall is turned on. Let's see if this clears up your BSOD's.

hi CarlTR6:

i read the thread before my post but i cant download the file.. it's download only 1kb file and not working...
i'm doing this now but i wat to sure that the harware are ok... can u tell me that?


tanx for help

 

[CarlTR6]

You are welcome for the help. To upload the files, you need to zip them and then you can upload them. We can't always tell from the dump file alone. Troubleshooting is many times a process of elimination. You have to eliminate all potential causes of a crash and then you test hardware. Did you uninstall Eset? Outdated drivers can definitely cause memory corruption and crashes. Your Eset driver is out of date. Did Eset cause your crash? I cannot say. Could it be the cause? Definitely, yes.

 

[hkhafan]

yes i remove it and know i uodate the the microsoft security...
i dont have problem for upload, my problem is in downloading the Windows_NT6_BSOD_v3.03_jcgriff2_.exe file! link for downloading not working for me..

 

[DeanP]

hi DeanP:
no my hard and ram and cpu not full completly... i only watch a video clip and this eror occured...

i download drivers from hp 4520s page for Windows 7 64x about one week,is this absoulotly cused by ati driver??
hard and ram are works fine ? or mamby hard and ram are damaged?

tanx for ure help

Could you tell me the link of where you got the ATI Driver?

Is there a main language other than English you speak?

 

[hkhafan]

yes.i'm speak persian...

this is the page that i i downlod all of my driver :

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4145326&prodTypeId=321957&prodSeriesId=4145198&swLang=13&taskId=135&swEnvOID=4059

the driver are up to date ...

 

[hkhafan]

???

 

[hkhafan]

Could you please finish filling your specs?

Hard Drive (HDD)
Memory (RAM)
Processor (CPU)
Video Card

The Dump was caused by atikmpag.sys

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80041114e0, fffff88002f4ec58, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c58 )

Followup: MachineOwner
---------

0: kd> !analyze -v

sorry DeanP, i add the information of cpu,ram,hdd and vga in first post.
---------Intel® Core™ i5-460M Processor (2.53 GHz, 3 MB L3 cache)
4gb of ram
500 GB HDD
VGA ATI radeon HD 530v

 

[yowanvista]

Could you please finish filling your specs?

Hard Drive (HDD)
Memory (RAM)
Processor (CPU)
Video Card

The Dump was caused by atikmpag.sys

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80041114e0, fffff88002f4ec58, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c58 )

Followup: MachineOwner
---------

0: kd> !analyze -v

sorry DeanP, i add the information of cpu,ram,hdd and vga in first post.
---------Intel® Core™ i5-460M Processor (2.53 GHz, 3 MB L3 cache)
4gb of ram
500 GB HDD
VGA ATI radeon HD 530v

You are getting the 0x116 TDR error, more info: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

1.
- Boot into safemode with networking
- Uninstall the Radeon drivers
- Use driver sweeper to remove leftover ATI Radeon driver files
- Install latest drivers http://support.amd.com/us/gpudownload/Pages/index.aspx
- Reboot into normal mode

2. If the above does not work test your RAM, do at least 7 passes
RAM - Test with Memtest86+
Replace your RAM if errors are reported in the test

3. If no errors are reported replace your laptop

 

[hkhafan]

i test my ram with memtest and no erorr are reported. it's mean taht the rams are ok?

3. If no errors are reported replace your laptop

whats the meaning of replace my laptop?

 

[DeanP]

whats the meaning of replace my laptop?

Means you have to buy a NEW one.
[FONT=&quot]یعنی[/FONT][FONT=&quot]شما[/FONT][FONT=&quot]باید[/FONT][FONT=&quot]به[/FONT][FONT=&quot]خرید[/FONT][FONT=&quot]یکی[/FONT][FONT=&quot]از[/FONT][FONT=&quot]جدید[/FONT]

 

[hkhafan]

Means you have to buy a NEW one

oh tanx!
and what about my first question?

i test my ram with memtest and no erorr are reported. it's mean taht the rams are ok?

 

[hkhafan]

Means you have to buy a NEW one

oh tanx!
and what about my first question?

i test my ram with memtest and no erorr are reported. it's mean taht the rams are ok?

 

[DeanP]

i test my ram with memtest and no erorr are reported. it's mean taht the rams are ok?

If there are no errors reported, the rams are OK.
اگر بدون خطا وجود دارد منتشر شده است. قوچ خوب هستند.

Dean

 

[hkhafan]

1.
- Boot into safemode with networking
- Uninstall the Radeon drivers
- Use driver sweeper to remove leftover ATI Radeon driver files
- Install latest drivers Graphics Drivers & Software
- Reboot into normal mode

i download my driver from amd site and it not working on my system. i reinstall my driver and evry thing are fine...
maby eset are the causes of error i remove it and now every thing are work fine!! if error happend again i'm back


tnx to u all guys...

 

[CarlTR6]

1.
- Boot into safemode with networking
- Uninstall the Radeon drivers
- Use driver sweeper to remove leftover ATI Radeon driver files
- Install latest drivers Graphics Drivers & Software
- Reboot into normal mode

i download my driwer from amd site and it not working on my system. i reinstall my druver and evry thing are fine...
maby eset are the causes of error i remove it and now every thing are work fine!! if error happend again i'm back


tnx to u all guys...

You are welocme for the help. I am sure that Eset was not helping your system any because of the outdated drivers. I hope this solves your problem.

 

[hkhafan]

and it happend again.....
i atach new dump erorr. i want to know new error causes? again ati driver problem?

 

[yowanvista]

These are caused by athrx.sys, which is the driver for your Atheros WLAN card
Atheros Communications

BugCheck D1, {10, 2, 0, fffff880014cf5d6}

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ndis.sys - 
Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+47677 )