Playing League of Legends BSOD computer randomly restarts

[Hekate]

I believe a mini dump occurs and it restarts my computer. Every time I play League of Legends. it has never happened before for 2 years and it just recently started to happen. I have no idea why, please help.

 

[essenbe]

Hello, Hekate I will try to help you with this. These type of problems are often very difficult to pin down for certain. What every dump file I looked at said was

BugCheck 116, {fffffa800d163010, fffff88005e76f38, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
[COLOR=red]Probably caused by : nvlddmkm.sys[/COLOR] ( nvlddmkm+7a3f38 )
Followup: MachineOwner

nvlddmkm
start             end                 module name
fffff880`056bf000 fffff880`060d1000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Feb 05 12:01:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

A code 116 is always a graphics driver/card problem. Your particular problem is a TDR failure. TDR means Time Delay and Recovery. The graphics driver crashed and did not recover within the allotted time.

I will need you to fill out your system specs in as much detail as possible. Please include your PSU and CPU cooler. Manufacturer and model so we can look up the components if necessary. This is what I usually give, but you have done a pretty good job.

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

If you do not have one, you will need a utility that will monitor your Graphics card and CPU temps. Please give me the temps you are seeing during use. Also, is this only occurring with League of Legends? If so, it could be a problem with the game coding. You are not the first person who has trouble with that game.

Please also reinstall your graphics driver using this method http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html . See if it helps any.

 

[Hekate]

hey thanks for the fast reply! This might be a dumb question but how do you check what your PSU and CPU cooler is?

 

[essenbe]

If you open the side of the case, it will be on a white sticker on the side, listing the watts, Amps of the +12V and such. I didn't look close enough, I guess. If you have a Dell, you have the stock intel cooler, unless you changed it.

 

[Hekate]

Also in following the driver reset tutorial, on step 9 it says open the new driver. How do i do that?

 

[essenbe]

You should download it first, then double click it to start the install. When you get to the part where it asks Express instll or Custom, select custom.

 

[Hekate]

I'm at the part where i need to get to the Express Install or Custom part. I don't know where to get there

 

[Hekate]

I'm at the part where i need to get to the Express Install or Custom part. I don't know where to get there

I went to my Program and Features and I believe it's already downloaded because I see "NVIDIA Graphic Driver 331.82"

 

[Hekate]

oh.. do I have to go to the site and download the latest update?

 

[Hekate]

Thanks! OH and back to the question, yeah I didnt change it so yeah i believe it'll still be the intel cooler. I've updated my information!

 

[essenbe]

OK, thanks. The driver needs to be downloaded. There is a link in the tutorial but here is another. http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

 

[Hekate]

Even after the re-installation of the driver, it still restarts my computer. This shows up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800C975010
BCP2: FFFFF88005096F38
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031315-25474-01.dmp
C:\Users\Chester\AppData\Local\Temp\WER-112835-0.sysdata.xml

 

[essenbe]

In case you didn't, please go here and in the product type select Quadro Then answer the questions on down and select the type driver you want. Do the clean install again with that driver.

Also, please upload the BSOD Posting Instructions again and I'll look at it tomorrow. It probably says the same thing, but I'd like to check for you. www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html#option2

 

[Hekate]

Aight here it is!

 

[essenbe]

It's the same thing. No changes. Do you have another card or can borrow one from a friend to try?

 

[Hekate]

no i don't sadly :/ maybe it's time to buy a new card? The graphic card is the problem right. Maybe it's too old?

 

[essenbe]

I can't be sure it is the card. That's why I wanted you to borrow one first. It could be the card, but it could also be the pcie slot in the motherboard or the PSU.

 

[Hekate]

I see, i'll try it out. Thank you so much for your time and your help

 

[essenbe]

No problem. I am just trying to save you from spending money on something that is not the problem. We usually get to a point where you just have to make as good a call as you can, but I don't think we are there yet.