"Please give us a moment to prepare your adapter for new software"

[cellsee6]

"Please give us a moment to prepare your adapter for new software"

Comcast is my signal provider. I keep getting this message (see title) above every 10 minutes.
Comcast has not been of much help.
What must be done to stop the messages?

 

[AmericanPharaoh]

Hello cellsee6,

Call Comcast technical support... Sounds like they need to resend an initializing signal to the box. If that doesn't work you may need to schedule a tech to stop by. The digital cable converter box may of went bad.

Call 1-800-XFINITY (1-800-934-6489).

Please, keep us updated on your progress.

Hope this helps,
John