Please help every time I right click on desktop explorer exe crashes

[Cryptic221]

Problem signature:
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: SecurityManager.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 52dd9206
Exception Offset: 000007fef5fafdbc
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b4ee
Additional Information 2: b4ee5de6a2322745523997a782b35692
Additional Information 3: 47d1
Additional Information 4: 47d19fb540f6960688fc703448c6477c

I tired malewarebytes to scan for infections i also disabled shells using shellEXview and I also did a system restore nothing works please help this is getting annoying and frustrating

 

[MilesAhead]

Do you have Gimp on your system?

windows explorer - securitymanager.dll Exception access violation (c0000005) - Super User

 

[Cryptic221]

whats a gimp

 

[MilesAhead]

Gimp is similar to photoshop. Supposedly it installs the DLL shown in the text you posted. Anyway, if it is installed, try uninstalling it.

 

[Cryptic221]

nope I never installed gimp.

 

[gregrocker]

Work through the Troubleshooting Steps for Windows 7

 

[Cryptic221]

I tried most of those troubleshooting steps before I posted here.

 

[gregrocker]

What were the results of SFC /SCANNOW Command?

If no corrupt files found, go to Control Panel>User Accounts, create a new Admin level account to see how it functions. Report back.

 

[Cryptic221]

I made a second admin account like you said on that account nothing is wrong when I right click noting happens
so how do whats the problem with my main account

 

[gregrocker]

What were the results of SFC /SCANNOW Command?

You've likely got a corrupted User Account which might be reparable with SFC or a Repair Install.

But if there are no problems operating under the new User Account then I would move my data over, assure all programs have their links to the new Account, then eventually Delete the old account in User Accounts. Just to be sure you have everything, you can have it put the old account in a folder on your desktop until you know everything has made it over.

 

[Cryptic221]

sfc/scannow no says no corrupted files and how do I transfer all my files to the other user account

 

[Cryptic221]

So how do I transfer files from one user account to another because I have a few games installed on this account

 

[gregrocker]

As I said you may need to add links to any program that doesn't show up in All Programs, and if a program can't be made to run from the new account it may need to be reinstalled. But try them all first.

Then just open each User folder (Documents, Pictures, Music, Desktop, Favorites, Videos, etc) , from Organize tab to Select All, drag the group to the same folder on your new User account in Explorer box at left - don't release the left click drag operation until it stabliizes and confirms in the hypertext where exactly you are copying the files.

 

[Cryptic221]

Okay thanks I hate having to reinstall games

 

[jimroad471]

i had a windows explorer issue b4 and reinstall OS finally fixed it..thats a little extreme but it worked

james

 

[MilesAhead]

This page seems to corroborate GregRocker's suggestion:
Getting Error code 0xc0000005 with Windows Explorer crashing - Microsoft Community