please help me

[johanitab]

I have a new lapton with
operating system and Windows 7 starter
I set the internet and
works, has never worked since
I have internet I get the computer
broadband at home, and all the numbers
ip and DNS are fine and I have also set up a network, but the internet does not work and do not understand why.

When I turn on the computer and start uploading is connected but is a second and nothing else

Please help

P.D. I receive the following error windows can´t communicate with the device or resource (primary dns server)

 

[SIW2]

I had the same thing when the dns server my ISP uses was down.

I suggest you use OpenDNS free service.

Here's how to set it up:

https://store.opendns.com/setup/operatingsystem/windows-7

 

[Saltgrass]

Are you running a firewall, anti-virus?

If you check the Network and sharing center, where is the red X?

Did you set up your network as Home and not Public?

 

[johanitab]

Thank you very much guys for your help =)
Start by telling them that everything was properly configured on my laptop the problem was that my ISP had provided access to two machines and my laptop and there were three.

Something had to unlock the modem and the issue resolved, thank you very much for your help.

I love Windows 7 of course if it does not trouble =)