please help to solve COM SURROGATE error

[eviliony]

Okay i really dont know how to solve this issue, it happens today and since then whatever i do (restarting or shut down my pc) nothing helps...


i cannot login to win 7... i can right click and refresh but i cannot open any application... when i open My Computer... the loading takes forever... can somebody help solve this?

I tried to do what this web suggests :

Fix for COM Surrogate Has Stopped Working Error in Vista - How-To Geek

but i cannot go to the advance setting area... it just takes all forever... its like the explorer is crashing... please help on how to solve this? i dont want to format or anything... and i dont know what is wrong... basically i just browsing media files while the error occurs for the first time please i need immediate help...

 

[writhziden]

Do the following steps.

1. Get to the http://www.sevenforums.com/tutorials/666-advanced-boot-options.html screen.
2. Start the computer in http://www.sevenforums.com/tutorials/69585-safe-mode.html.
3. http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html.
4. Restart in normal mode and see if there is an improvement.

 

[eviliony]

okay i dont understand... start the computer in safe mode? and then how to proceed with advanced boot options or the otehr one?

 

[writhziden]

Use advanced boot options to start in safe mode. Then do the steps in the third link.

I've updated my previous post to be clearer.

 

[eviliony]

okay ... as another update regarding this issue .. it occurs when my brother is transferring pictures/videos from his camera to my secondary hardisk... everything is transferred perfectly and suddenly some of the pictures cannot be viewed (i think its corrupted) ... luckily my bro hasnt delete the medias from his side...

well actually i was worried about my other media in that hardisk, will they be affected? i checked while in the safe mode.. they are all just fine... i really hope nothing goes wrong... and finally i tried to run chkdsk on my secondary hardisk and it hangs at the stages 4 of 5 ... what could be causing this?

and at this moment im following your advice running the windows in clean boot state ...

 

[writhziden]

I would suggest running a hard disk diagnostic with the manufacturer's diagnostic utility based on that behavior. HD Diagnostic lists the hard disk manufacturers and where to find their utilities.

 

[eviliony]

okay please teach me on this cause i find that guide quite confusing... both my hdd is SAMSUNG:

1. samsung hd401lj ata device
2. samsung hd154UI ata device

i dont know which one carries the 1.5TB among those 2.. as that is my secondary hardisk..

and when i googled it up... it gives me links about driver update which im not sure which one to choose from.. and btw... after the clean boot the computer is running normal.. as far as i know.. as i can now open firefox (where previously it cant)

 

[writhziden]

Alright, do the following steps.

1. Click Start Menu
2. Right click Computer
3. Click manage
4. Go to Disk Management (from the list on the left)
5. post a screenshot of your disk management window using the steps in http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[eviliony]

here it is

 

[writhziden]

Right click Disk 0 and click Properties. That should list the number for that drive.
Right click Disk 1 and click Properties. That should list the number for that drive.

Use Samsung to find the diagnostic utility for the drive in question.

 

[eviliony]

okay i got it.. apparently.. samsung and seagate are together now? because the web give me another link to seagate web... and i found it here

EcoGreen Series | Seagate

its HD154UI ... but i dont know which to download

 

[writhziden]

SeaTools | Seagate will examine just about any type of drive.

 

[eviliony]

okay thank you will download that and give it a try later... bcause at the moment im backuping some of my files incase something unwanted happens... please dont cause im gonna panicked so much if it does...

as for the computer running fine now? is that show that the crash occurs due to startup programs? but i dont have any startup programs that can cause such errors... as far as i recall... theres only KIS, utorrent, printers and objectdock... these all have been run since the first time i install Win7 to my pc... i have also read that nero applications can cause this...

however my nero is the latest... its nero 11... and thank you for helping me through this... i really appreciate it

 

[eviliony]

just wondering cause i never use such tool before.. can i diagnose both drives at the same time or only run for one drive at a time?

 

[writhziden]

You can determine which application after you are finished backing up the files. Just add one service or one program at a time through msconfig until your computer starts acting slow again.

just wondering cause i never use such tool before.. can i diagnose both drives at the same time or only run for one drive at a time?

I believe it does multiple drives at once.

 

[eviliony]

okay will give it a shot later... reagrding my HDD will it be fine?

 

[writhziden]

okay will give it a shot later... reagrding my HDD will it be fine?

Hard to say until after you have run the diagnostics for it.

 

[eviliony]

okay this is weird.. i havent restart my computer yet and the COM Surrogate still happens... and one thing im not sure of... is it possible for the system to delete one whole folder? i think there is one folder inside some folder... but now its not there as its never there.. i dont get it ...

 

[eviliony]

oh the software asked me to install net framework 4.0 while im sure i already had it installed since im using service pack 1 now... :S what should i do?

 

[writhziden]

okay this is weird.. i havent restart my computer yet and the COM Surrogate still happens... and one thing im not sure of... is it possible for the system to delete one whole folder? i think there is one folder inside some folder... but now its not there as its never there.. i dont get it ...

What folder is it? Some folders in Windows 7 are not actually folders but junctions (links to folders). That way, programs can install in Windows 7 as they would have in previous versions of Windows even though the file directory layout is different in Windows 7 than it was in its predecessors (2003, XP, 2000).

oh the software asked me to install net framework 4.0 while im sure i already had it installed since im using service pack 1 now... :S what should i do?

Install .Net Framework 4.0; it is not included in SP1. It is pretty much only installed if a program needs it, so if no programs have been installed to this point that needed that particular version of .Net Framework, you would not yet have it installed.