Solved Please help

[Krisech]

Hi,

Hoping the experts on the forums can help me out with my BSOD issue. Silly me took it to the shop to try and get them to fix my error only to be told they couldn't replicate my system crashes, but most likely it's caused by the video card. At least they didn't charge me anything.

I've attached details of my last 3 crashes, 2 of them are d1's and one is a 1e (which I don't recall seeing before).

Many thanks in advance

My system specs are
Windows 7 Home Premium 64 bit
Processor - AMD Phenom II X6 1055T 2.80GHz
Motherboard - Asus M4A89GTD PRO
Memory - Kingston KVR1333D3N9K2 1333MHz DDR3
Graphics Card(s)- Asus ATI Eah6770 pci-e 2.1 1gb 128-BIT gdddr5, 850/4800MHz
Monitor(s) Displays - Acer X233H
Screen Resolution - 1920 x 1080
Hard Drives - Western Digital 500GB 3.5" SATA2 32MB Cache 7200rpm
PSU - 650W "Corsair" TX-650ATX
Case - Antec "Three Hundred" Tower Gaming Case
Cooling - Top mounted 140mm, Rear mounted 120mm fan

BSOD details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: FFFFF88034462DFB
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: FFFFF88034462DFB
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071011-17659-01.dmp
C:\Users\Gaming\AppData\Local\Temp\WER-31075-0.sysdata.xml



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071511-15194-01.dmp
C:\Users\Gaming\AppData\Local\Temp\WER-26785-0.sysdata.xml


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071511-14336-01.dmp
C:\Users\Gaming\AppData\Local\Temp\WER-25677-0.sysdata.xml

 

[MvdB]

Hello Krisech, Welcome to SF!

You've got quite a lot of different things that could cause these problems... some of them seem to have been around for a long while...?

You have a SmartDoctor (ASUS) install from 2002. Obsolete and not W7 compatible, please de-install.

You have multiple old (too old) DEM.Graphics drivers which are part of ATI's Catalyst suite. De-install fully and download latest driver for your card from ATI direct, no Catalyst.

One of your dumps blames USBPORT.sys. As a test, disable all USB devices in your Devices settings.

Please post back your results.

 

[Krisech]

Thanks MvdB,

Yes, my problems started in December 2010, but I was only getting the occassional BSOD, In June, it happened every second day which motivated me to get something done.

I've done as you have recommended except for disablng the USB devices. I've kept this running as the system is used purely for gaming, and it only ever crashes when I'm in a game and I need the USB devices working in there.

I'll let you know how it all goes.

Many thanks for your help

 

[Krisech]

I had another BSOD this morning. Here's the info on what happened. I think it's the same reason as the last one in my first post?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071911-15241-01.dmp
C:\Users\Gaming\AppData\Local\Temp\WER-30825-0.sysdata.xml

 

[MvdB]

I'll have a look, it seems like it.
I know you do not want to disable all usb indefinitely, but you really need to update the driver. The temporary disable is only to prove or disprove if that's the cause....

 

[Krisech]

I'll have a look, it seems like it.
I know you do not want to disable all usb indefinitely, but you really need to update the driver. The temporary disable is only to prove or disprove if that's the cause....

Thanks for your ongoing help. If I disable the USB won't I have to wait to see if the system crashes again before knowing if that is the problem?

Or do I just need to disable them, update the driver, and then enable them? If this is all I need to do, shall I just get them from the ASUS site?

Thanks again

 

[MvdB]

I'll have a look, it seems like it.
I know you do not want to disable all usb indefinitely, but you really need to update the driver. The temporary disable is only to prove or disprove if that's the cause....

Thanks for your ongoing help. If I disable the USB won't I have to wait to see if the system crashes again before knowing if that is the problem?

Or do I just need to disable them, update the driver, and then enable them? If this is all I need to do, shall I just get them from the ASUS site?

Thanks again

Both line of thought are valid... As you do not have a BSOD that you can simply trigger by something you do, you need to try something, wait and see and hope that was it.

Getting the newest is always a good idea, the manufacturer puts in the effort to improve, obviously because it needed improving

Turning off USB devices sometimes helps to pinpoint a problem that is difficult to find otherwise. In my own case I have a smartcard reader that causes my system to freeze randomly somehow. My drivers are fine, I have USB3.0 external storage running... but 1 (!) of my 6 USB HW connections causes a problem. In my case, an updated driver alone doesn't fix the problem...

In your case, updating the driver is fine. If you still get BSODs, you still need to turn off and check USB devices, one by one... (that is if you have no BSOD's when all usb is off)

 

[MvdB]

Still USB:

MODULE_NAME: USBPORT

IMAGE_NAME:  USBPORT.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c08

FAILURE_BUCKET_ID:  X64_0x1E_0_USBPORT!USBPORT_AssertSig+2c

BUCKET_ID:  X64_0x1E_0_USBPORT!USBPORT_AssertSig+2c

Followup: MachineOwner

You have multiple USB devices. What you can try is disable one by one and see which one causes the crash.... It'll just take some time.

 

[Krisech]

Still USB:

MODULE_NAME: USBPORT

IMAGE_NAME:  USBPORT.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c08

FAILURE_BUCKET_ID:  X64_0x1E_0_USBPORT!USBPORT_AssertSig+2c

BUCKET_ID:  X64_0x1E_0_USBPORT!USBPORT_AssertSig+2c

Followup: MachineOwner

You have multiple USB devices. What you can try is disable one by one and see which one causes the crash.... It'll just take some time.

Thanks, I think I know which one it is, will changing the device to another USB slot help?
Keyboard
Mouse
Logitech G25
Track IR
Leo Bodnar SLI Pro - The prime suspect!

I've also downloaded the latest drivers, I'll keep you updated

Thanks for your help

 

[MvdB]

Chaning ports won't help except, possibly, if it is a usb powerconsumption problem...

 

[Krisech]

The frustrations continue.

Back to a d1 error this morning

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA7FC7827500
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88004402B06
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072011-18922-01.dmp
C:\Users\Gaming\AppData\Local\Temp\WER-32900-0.sysdata.xml

 

[MvdB]

I'll have a look a this one soon but can you update me on where you were at on the USB testing?

 

[Krisech]

I'll have a look a this one soon but can you update me on where you were at on the USB testing?

I'm disconnecting one at a time, and running a few apps to try and get the system to crash.

Is it OK just to unplug devices whilst I do this?


EDIT: Ran my game with the "suspected" device being the only thing connected to the PC and it crashed with the 1e error after about 20 minutes.

I've now been running the game for about 90 minutes with everything but this plugged in and so far so good.

This is the prime suspect at the moment http://www.leobodnar.com/products/SLI-PRO/
Is there a simple fix if this is the issue, or do I just have to bin the item :-( I couldn't find anyone having a similar issue.

 

[MvdB]

What you need to do to be sure is to de-install the usb device and its software completely. Assuming you have the original, you can always re-install later when you found what the real problem is. It is NOT enough to simply disconnect the usb device.

 

[Krisech]

What you need to do to be sure is to de-install the usb device and its software completely. Assuming you have the original, you can always re-install later when you found what the real problem is. It is NOT enough to simply disconnect the usb device.

OK, I de-installed the SLI-Pro and ran a game all night on AI control, woke up this morning and everything was still running perfectly. Re-installed the SLI-Pro, went into a game, got BSOD within an hour.

Disconnected "connector 2" from the SLI-Pro and have been running a game in AI control for 4 hours without a problem. So I'm guessing there is a loose wire or something on one of my buttons which has caused my issues ? ? ? ?

Anyway, it all (hopefully) seems to be resolved now.

Many thanks for your help MvdB, I never would have narrowed down the issue (if this is what it is) without your patient assistance.

 

[MvdB]

My pleasure and glad it's resolved... I'm not really into the SLI-PRO hardware so it's difficult to help you there..
If you're happy with this thread being resolved, could you please mark it as solved at the top of the threa? Thx and hope you get the SLI-pro to work as you want it to!

 

[DylanH]

hi, i have a problem. when my PC enter in sleep mode i have the message windows has shut down unexpected. and i will put the error:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
please help

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF880084176A7
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\092415-17472-01.dmp
C:\Users\Laurentiu\AppData\Local\Temp\WER-34445-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt