popup's all the time

[blockie]

It seems that anything I click on an unwanted pop-up arrives. I must close the pop-up before I can do anything else. What might I have done to encourage these pop-ups. Sample screen shot attached.

 

[Lemur]

Probably have malware or a virus. Run malwarebytes.

 

[blockie]

I ran malwarebytes and found one infected file. This file was par of a software package from MS and was installed today. The pop-up's have been going on for several days.So that wasn't the cause. The time-line doesn't fit.
Scanned with MSE too.

 

[Bill2]

Hello Blockie,

Is the popup the box with the Back, cancel and Next buttons at the bottom? Its not quite clear from your snip. It would help if you can upload a clearer snip which shows what the popup says.

 

[blockie]

BillII

Here it is.

 

[Bill2]

Thats the kind of box you would get if you right click on a webpage. Are you sure you're not inadvertently right clicking while surfing? And you said you have to close the popups, how exactly do you do that?

 

[Lemur]

Are you using a wireless mouse? If yes, change your batteries.

 

[blockie]

I m NOT right clicking when this occurs. I close the pop-up by left clicking the mouse.
Yes I do have a wireless mouse. I'll change the batteries and see how that goes.

 

[Lemur]

Please let us know if that does the trick!

 

[blockie]

I think I found the problem.
But first let me explain how I do backups. They do pertain to the discussion here.
I use Acronis TI Home.
I create an image of my hard drive every four days using the scheduler. I keep 7 of the most recent images.
I create a DAILY backup of selected folders that might change as I am working the computer. Again using the scheduler.
This way I can restore the system to any of the images and then restore my most recent daily file backup.
Now for the explanation of the trouble shooting I did.
Remove the batteries from the wireless mouse.
Problem still there. Problem NOT In movable mouse.
Recovered an image from, before problem occurred and updated the most recent daily.
Problem still there. Problem NOT in any files.
Installed wired mouse that I had and disconnected the wireless mouse receiver.
Problem went away. Apparently the wireless receiver was at fault.
Removed ALL wireless mouse hardware and installed wired mouse.
A window still pops up randomly as if I right clicked on the desktop to add a shortcut.
Thought I had it isolated but apparently not. The saga continues.

 

[Dwarf]

Do you have a wired or wireless keyboard? If wireless, does it have a separate receiver to the mouse? Can you try a wired keyboard with the wireless mouse to see if that makes any difference.

 

[kado897]

This may be a silly question. Is the mouse set up in the properties as left or right handed?

 

[blockie]

I have a wired keyboard.
The mouse is setup for right handed.

 

[kado897]

Oh well. It was just a thought.

 

[blockie]

I downloaded and installed "StopZilla". Did a scan and found 37 infections. Of course they wanted me to buy to remove the infections. All infections were in the registry. I did a search on the same words and even looked for the registry address for these infections. couldn't find anything. So gave up on that piece of software.
I then downloaded and installed "Spyware Doctor" from Pc Tools. It found 7 threats and 383 infections. None of which was what "StopZilla" found.Again they wanted me tol buy the sprogram to remove the bad guys. And, again, I did a search on what they purported to find and, again. came up with nothing.
So if spyware is giving me the popup problems these guys probably will not help.

 

[blockie]

Did a clean install of the OS and buildup from there. Problem solved.