Solved Possible Virus

[Mamma8]

What category is the best place to get help with a possible virus on my PC?

 

[Callender]

Post more details here and someone might help.

 

[Mamma8]

When Im on the internet I get a a full page pop up Microsoft warning it makes a noise and a automated voice starts talking and about have a Trojan and I need to call 1-800 something ( I cant remember the #) I can't x out of the page so I just minimized then shut down

 

[Callender]

Okay check back here if you get a reply from on of our malware removal experts.

 

[Mamma8]

Screenshot

This just happened so I took a picture of the screen

 

[Mamma8]

Screenshot 2

Here is a closeup also took a video of the audio of the warning page if needed

 

[Callender]

Well since nobody seems to be helping and I'm not a malware removal expert try downloading UVK.

UVK - Ultra Virus Killer

Get the installer (exe) version. If for some reason malware prevents you from installing it get the Portable (com) version instead.



Once installed right click on the desktop icon and choose "Run as administrator"

On the welcome screen choose "System Repair"

In the left pane under "Third party built in apps" run a scan with Malwarebytes by selecting the checkbox then choose "run selected"

Let it remove anything it finds.

I will be offline until tomorrow and I'll check this thread. Hopefully someone else will help but in the meantime go ahead with the scan.

You could also run scans with the other listed applications:

SuperAntiSpyware
ADWCleaner
Ultra Adware Killer

Avoid the others as specialist guidance is required.

 

[RolandJS]

Alongside the previously mentioned programs - Malwarebytes Anti-Malware free, Spywareblaster [for later on use] free version - will also help root out malware.

 

[Callender]

Also keep any eye on this thread:

http://www.sevenforums.com/system-security/376930-fake-bsod-0x00009af8-virus.html

It looks like a very similar problem.

 

[Mamma8]

I already have the free version of Malwarebytes Anti-Malware installed as well as SUPERAntiSpyware free edition so do I still do the UVK install?

 

[torchwood]

yes thats ok,
On your malwarebytes have you got the enable rootkit detection setting ticked

 

[m256997683119]

I already have the free version of Malwarebytes Anti-Malware installed as well as SUPERAntiSpyware free edition so do I still do the UVK install?

-- You do not need SASPy and MBAM. Just use one (I'll recommend MBAM and do as torchwood sets it).

Try to install UVK and check it out as Callender stated. It would not hurt to use both to scan and then post the results here. Hopefully Jacee or terene can see this thread.

 

[Callender]

UVK install

I already have the free version of Malwarebytes Anti-Malware installed as well as SUPERAntiSpyware free edition so do I still do the UVK install?

Yes do the install anyway and run the scans from UVK.

Run them one at a time.



Also if you get a chance scan with UVK and create a log. Upload the results text file and post it here.

Use the settings shown below. It might be possible to pin down any rougue processes and kill /delete them using the results.

 

[Mamma8]

Callender to clarify am I running all the scans outlined in red boxes in the 3rd party builtin apps section 1 at a time?

 

[Callender]

UVK Scan

Suggest running scans one at a time from within UVK:



If you get a chance scan with UVK and create a log. Upload the text file (results)



Thanks.

 

[Callender]

Okay sorry about the dupicate post. Something is acting up in Opera 12 (browser) and I don't see my posts. I've switched to a different browser for now and will repair Opera later.

 

[Callender]

Scans

Callender to clarify am I running all the scans outlined in red boxes in the 3rd party builtin apps section 1 at a time?

Well basically yes. Try MBAM first then if nothing is detected try the other ones (outlined in red)

 

[Callender]

If nothing is found - upload your UVK scan log please.

From the UVK welcome screen choose "Scan and create log" using the settings shown in the earlier screenshot.

It should be possible to spot any suspicious unsigned running process, files, suspicious folders and iinvestigate them.

Will check back in a few hours. In the meantime if any of our usual malware removal experts wants to take over - feel free.

 

[Mamma8]

Callender to clarify am I running all the scans outlined in red boxes in the 3rd party builtin apps section 1 at a time?

Well basically yes. Try MBAM first then if nothing is detected try the other ones (outlined in red)

Do you want to see the results of the MBAM?

 

[Mamma8]

here is the UVK scan log