power kernel event 41 task 63 crashes

[webbchr]

I built my computer about a week ago and it has crashed 15 times in the several days. It mostly happens when I am transferring data or doing simple tasks on my computer.
the Event Viewer says all the crashes are:
source: Kernel-Power
log: system
event ID: 41
task category: (63)

the bug check codes are all different.

my specs are:
Windows 7
SAPPHIRE 100293L Radeon HD 5570 1GB 128-bit DDR3
Western Digital Caviar Green WD10EARS 1TB
ASUS M4A785TD-V EVO AM3 AMD 785G HDMI ATX AMD Motherboard
OCZ StealthXStream OCZ700SXS 700W ATX12V / EPS12V SLI Ready CrossFire Ready
AMD Phenom II X2 555 Black Edition Callisto 3.2GHz 2 x 512KB L2 Cache 6MB L3 Cache Socket AM3 80W Dual-Core Desktop Processor - C3 Revision HDZ555WFGMBOX
OCZ Reaper HPC Edition 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Low Voltage Desktop Memory Model OCZ3RPR1600C8LV4GK

how do i stop it form crashing?

 

[ttran]

First of all, please remove Norton/Symantec antivirus program, It was blamed in some of the crash dump
KB Article Not Found

Comodo appear in one of the crash dump, I would recommend to remove Comodo as well to eliminate the cause
Full Removal of Comodo Firewall Pro 3 with SafeSurf Toolbar (If Regular Uninstall Method Fails)

if you need an alternative program to protect your system, please try Microsoft Security essential, it is known for BSODs free. And make sure firewall is on.
http://www.microsoft.com/security_essentials

Please run a system file check, disk check and HD diagnostic:
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html
HD Diagnostic

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

BugCheck 3B, {c0000005, fffff80002d69243, fffff88007d125d0, 0}

Probably caused by : ntkrnlmp.exe ( nt!FsRtlInsertExtraCreateParameter+1b )

Followup: MachineOwner
---------
BugCheck 24, {1904fb, fffff88002fc4728, fffff88002fc3f90, fffff880012eae51}

Probably caused by : Ntfs.sys ( Ntfs!NtfsDeleteFcb+61 )

Followup: MachineOwner
---------
BugCheck 34, {50830, fffff88002db6338, fffff88002db5ba0, fffff88000e42fa9}

Unable to load image \SystemRoot\system32\drivers\NISx64\1007000.01E\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+2672b )

Followup: MachineOwner
---------
BugCheck 24, {1904fb, fffff88008384218, fffff88008383a80, fffff880012b5613}

Unable to load image \SystemRoot\System32\DRIVERS\cmdguard.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
Probably caused by : Ntfs.sys ( Ntfs! ?? ::NNGAKEGL::`string'+e7d0 )

Followup: MachineOwner
---------
BugCheck 1A, {30, fffffa8003af6500, fffff88006f70000, fffff8a00287fef8}

Probably caused by : memory_corruption ( nt!MiApplyRawFixups+87 )

Followup: MachineOwner
---------
BugCheck 50, {fffff8a007037d80, 0, fffff80002adb053, 2}


Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!FsRtlAddBaseMcbEntryEx+53 )

Followup: MachineOwner
---------

Let us know if you need help

Tuan

 

[vinay8]

kernel power failure event id 41

i ma using dell inspiron 14 machine and i am getting this error again n again . i even formatted my system twice but invain. hardware scans shows that hardware is ok . dell persons are not able to figure out . i need help .....please tell me a probable way out..

 

[ttran]

i ma using dell inspiron 14 machine and i am getting this error again n again . i even formatted my system twice but invain. hardware scans shows that hardware is ok . dell persons are not able to figure out . i need help .....please tell me a probable way out..

If you wish to have others assist you with your computer's BSOD symptoms, please upload your minidump following this instruction:

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

 

[webbchr]

I removed Norton and Comodo. After they were removed the computer crashed two more times.

I ran a disk check which resulted in no errors.

I ran a system file check which had no errors.

I ran memtest86 for 7 phases with no errors.

I ran all of the tests for HD Diagnostic with SeaTools for Windows. All of the tests passed but when I ran the tests there were two detected drives being tested which were exactly the same. They were both WD-WMAV50799717. I only have one hard drive in my computer so I don't know why it would think there are two drives to detect and test. Could this be the reason for the crashes?

If so or if not what can I do further to find the cause?

 

[ttran]

I will ask someone who are good at hard drive. But as long as it didn't fail any test, your hard drive may be ok
Let's work on driver verifier in the meantime:

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

 

[webbchr]

I did the verifier procedure and it crashed a few minuets latter when i tried to enter Itunes.

But then it started up normally in windows. What do i do next?

 

[webbchr]

I did the process for verifier and it crashed a few minutes latter. Then I rebooted and turned off verifier. I zipped and attached the minidump files here.

 

[webbchr]

sorry about the last confused post.

Now I've attached the zipped minidumps.

 

[ttran]

Ok, based on the newest dump file, hard drive is blamed mostly.

STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION


KB 977178 You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you resume a computer that has a large SATA hard disk <--Check this article
STOP 0x00000024: NTFS_FILE_SYSTEM

Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

At this point, it's hard for me to deny that the hard drive is ok, as all of the stop code somehow are related to it.

Check the article that I listed above, as I can see you also have very large hard drive 1TB

BUGCHECK SUMMARY:

BugCheck 19, {22, 80000000000000, 0, 0}

GetPointerFromAddress: unable to read from fffff800020f30e0
GetUlongFromAddress: unable to read from fffff800020611b0
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+72f8 )

Followup: MachineOwner
---------
BugCheck 24, {1904fb, fffff88002db08b8, fffff88002db0120, fffff880010513da}

Probably caused by : Ntfs.sys ( Ntfs!NtfsPreRequestProcessingExtend+7a )

Followup: MachineOwner
---------
BugCheck 50, {fffffbf8000052d0, 0, fffff80002cf74c8, 7}


Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!AlpcpFlushMessagesByRequestor+50 )

Followup: MachineOwner
---------
BugCheck F4, {3, fffffa80065e7b30, fffffa80065e7e10, fffff80002ddd540}

c0000005 Exception in ext.Analyze debugger extension.
      PC: 00000000`76cddec5  VA: 00000000`00000001  R/W: 0  Parameter: 00000000`0001003f
BugCheck F4, {3, fffffa8005a67b30, fffffa8005a67e10, fffff80002d97540}

Probably caused by : csrss.exe

Followup: MachineOwner
---------

 

[webbchr]

thanks for all the help so far. It has been very useful.

After I download and use the hotfix how will I be able to know if the problem is resolved? Will I need to do verifier again?

 

[ttran]

Nope, make sure to turn off driver verifier if you did turn it on before. Use your system normally and keep us up to date

 

[webbchr]

so everything ran fine yesterday after the hotfix but then when I turned it on this morning it crashed two more times.

 

[CarlTR6]

Both of these dumps are Driver Verifier enabled dumps. One blames ccc.exe (Catalyst Control Center) and the other blames opera.exe. Though the driver for CCC is up to date, you might try uninstalling CCC and see if that helps.

I also see some obsolete drivers.

AsIO.sys Mon Apr 06 03:21:08 2009 - AsIO belongs to the software AsIO or ASUS Probe V by ASUSTeK Computer Inc.

AtiPcie.sys Tue May 05 11:00:22 2009 - ATI PCIE Driver for ATI PCIE chipset Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

GEARAspiWDM.sys Mon May 18 08:17:04 2009 - CD-ROM Class Filter Driver by Gear Softwarehttp://www.gearsoftware.com

Update these drivers from the manufacturers' websites.

 

[webbchr]

I was able to uninstall CCC. I think I am supposed to reinstall it because it is my video card driver.

I was able to install the new download ATI-Catylist after uninstalling it and restarting my system.

Now when I try to load a screen saver or a game it says my video driver is not installed. But I installed the video card driver from the disk it came with as well as the online download driver. What can i do to fix this? It was working before and during the problems with the crashes.

There are a lot of download options for my specific ASUS Motherboard. How do I know which ones I need to download? There are over 50. The files include qualified vendor list(1), bios(17), BIOS-Utility(2), chipset(1), audio(2), VGA(3), LAN(1), utilities(27), others(2), manual(8)

I was able to install the Gear driver install

I also uninstalled opera. But Will I be able to reinstall opera or do i have to use a new browser?

 

[ttran]

-Download the driver ONLY (not the whole Catalyst Control Center program) from http://www.ati.com
-Uninstall all your ATI stuff from Control Panel...Programs...Uninstall a program
-Install the downloaded driver
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using http://www.guru3d.com/category/driversweeper/

When it is removed then download and install the fresh copy.

For the Asus Probe, try to look in the Utility section and others to see if it is there

 

[webbchr]

I'm sure you're getting tired of responding to this thread. So sorry about that.

I don't know what to look for on the site under utilities or others when carl says "AsIO.sys Mon Apr 06 03:21:08 2009 - AsIO belongs to the software AsIO or ASUS Probe V by ASUSTeK Computer Inc." What download am I supposed to be looking for?

I used drive sweeper to get rid of the old graphics and downloaded the driver only. After installing and rebooting it did not work. So I tried the whole process again but upon trying to install the driver I got a werfault.exe-application error saying "the exception breakpoint a preakpoint has been reached (0x80000003) occurred in the applocation at location 0xf804b496". I uninstaller it all one more time with drive sweeper and downloaded driver only again it crashed during installation and when i tried to install it again after startup it did not work.

I think I accidentally cleaned everything in drive sweeper. I dont know if this is bad but everything in drive sweeper are empty which are ATI-display, creative-sound, microsoft-mouse, nvidia-display, nvidia-physx, realtek-sound

 

[ttran]

The Asus Probe date from 2009 and personally I think It should be fine even though Carl is right to say it's out of date, but perhaps they haven't make the new one for it.
I'm so sorry if you accidentally cleaned everything. You can try to install them again. For the graphic card driver, you can try to install it in the safe mode (start computer-->F8-->safe mode). Also make sure that you have set your ATi graphic card to be primary in BIOS

 

[webbchr]

I reformatted my system and partitioned my drive. then I downloaded the driver only and it works fine. It hasn't crashed yet so hopefully that issue is gone too.

thanks for the help. It is greatly appreciated.

 

[webbchr]

after reformatting, partitioning, correct installation of video, and running of hotfix, I am still experiencing crashes.

Is there anything I can do other than give up or go to a computer technician?
If there is any further help you can offer it would be greatly appreciated. I attached the latest dumps.