Power_Driver_State_Failure

[Techtonic]

I bought my PC in November (Toshiba Qosmio - i7, x64 with windows 7) and visited Microsoft's website recently to check to see that my PC was up to date. Microsoft recommended 28 download improvements, of which 16 were incompatible!

Now my PC keeps crashing regularly with the above blue screen message.

In the middle of updating from itunes, my PC crashed again and now BBC iplayer no longer works, itunes has completely failed and my Windows Installer Service tells me it cannot be accessed! I can't uninstall itunes or BBC iplayer to reinstall and repair it!

This is becoming more frustrating since when I went back to Microsoft to tell them the problem they advised me that they want payment to repair the problem!

I am not an IT expert in any shape or form, but surely there must be a way of sorting this..easily. Tried many things and even downloaded 'Microsoft Fix it'...which unsurprisingly won't install and encounters an unexpected error Code 16977921--2147221164.

Need help please!

 

[CarlTR6]

Using restore points, can you restore your computer to just before you installed the updates? That is the quickest fix if it will work.

Always, always try to get your hardware/driver updates from the manufacturer before resorting to MS. Then install one update at a time and work with your system to make sure all is well before installing another update.

 

[Bill2]

Navigate to C:\windows\Minidump folder. Zip it and upload.

 

[Techtonic]

Thanks Bill2

Located file, opened it, but it contains DMP files, which Windows tells me it cannot open.

What Now am I doing something wrong?

 

[CarlTR6]

You need to zip those files and attach them to your post. That way the guys and gals who understand those files can look at them and make sense of them.

 

[Techtonic]

dmp files

Hi CarlTR6,

Sorry for delay, just got back. Tried to zip files and upload, but it keeps saying 'Access denied'. Tried zipping in Administrator, but PC will not let me.

As I said, I'm no I.T expert!

Please help!

 

[johngalt]

You just bought the laptop in November - have you tried contacting the manufacturer instead of Microsoft for this?

 

[rvbfan]

Hi CarlTR6,

Sorry for delay, just got back. Tried to zip files and upload, but it keeps saying 'Access denied'. Tried zipping in Administrator, but PC will not let me.

As I said, I'm no I.T expert!

Please help!

Right click, copy, paste to desk top.
See if that works. The way I think you are doing it
windows may think you are trying to compress in place.

 

[Techtonic]

files zipped.

Thanks!!...files zipped and updated in last posted. Hope this helps.

 

[Jonathan_King]

I wonder if your card reader drivers are the issue here. Update them, or uninstall them and see what happens.

BSOD BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun May  9 09:03:22.168 2010 (GMT-4)
System Uptime: 0 days 0:18:53.417
BugCheck 9F, {3, fffffa80073d0050, fffff80000b9c518, fffffa8008b98b10}
*** WARNING: Unable to verify timestamp for o2sdgx64.sys
*** ERROR: Module load completed but symbols could not be loaded for o2sdgx64.sys
Probably caused by : o2sdgx64.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May  8 17:15:27.980 2010 (GMT-4)
System Uptime: 0 days 1:55:53.229
BugCheck 9F, {3, fffffa8004a70050, fffff80000b9c518, fffffa8004a8a380}
Probably caused by : disk.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May  8 15:18:49.451 2010 (GMT-4)
System Uptime: 0 days 0:21:54.700
BugCheck 9F, {3, fffffa8007bc0050, fffff80000b9c518, fffffa80044f4a20}
*** WARNING: Unable to verify timestamp for o2sdgx64.sys
*** ERROR: Module load completed but symbols could not be loaded for o2sdgx64.sys
Probably caused by : o2sdgx64.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May  1 08:30:27.881 2010 (GMT-4)
System Uptime: 0 days 0:18:03.130
BugCheck 9F, {3, fffffa8004b7e050, fffff80000b9c518, fffffa80043a6230}
*** WARNING: Unable to verify timestamp for o2sdgx64.sys
*** ERROR: Module load completed but symbols could not be loaded for o2sdgx64.sys
Probably caused by : o2sdgx64.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Apr 30 09:54:05.918 2010 (GMT-4)
System Uptime: 0 days 0:39:33.166
BugCheck 9F, {3, fffffa8007c76050, fffff80000b9c518, fffffa8009efc010}
Probably caused by : disk.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Apr 29 08:23:33.050 2010 (GMT-4)
System Uptime: 0 days 1:09:49.299
BugCheck 9F, {3, fffffa8007cde050, fffff80000b9c518, fffffa8005a47ca0}
*** WARNING: Unable to verify timestamp for o2sdgx64.sys
*** ERROR: Module load completed but symbols could not be loaded for o2sdgx64.sys
Probably caused by : o2sdgx64.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Apr 29 05:10:24.724 2010 (GMT-4)
System Uptime: 0 days 0:34:54.973
BugCheck 9F, {3, fffffa800490c050, fffff80000b9c518, fffffa800596eca0}
*** WARNING: Unable to verify timestamp for o2sdgx64.sys
*** ERROR: Module load completed but symbols could not be loaded for o2sdgx64.sys
Probably caused by : o2sdgx64.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Apr 29 04:34:41.684 2010 (GMT-4)
System Uptime: 0 days 0:23:39.932
BugCheck 9F, {3, fffffa8007942050, fffff80000b9c518, fffffa8008c42ca0}
*** WARNING: Unable to verify timestamp for o2sdgx64.sys
*** ERROR: Module load completed but symbols could not be loaded for o2sdgx64.sys
Probably caused by : o2sdgx64.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
  
  
 
[/font]

 

[Techtonic]

Power driver state failure

Thanks for looking into my PC problem.

I re installed the Card reader and run my PC for a few weeks to see if the problem re appears (Hence the delay in getting back).

Had no problems and the blue screen no longer appears!

Thanks for the advice, it was really appreciated.

 

[Jonathan_King]

Great, thanks for posting. Glad you got it sorted out, we appreciate the feedback.

 

[CarlTR6]

Glad you are running smoothly. Thanks for reporting your solution.

 

[Techtonic]

All seems well, except I think at some point my installer crashed during a power_driver_state_failure. Noticed my itunes is not opening and the latest flash plug will not load...says 'windows installer could not be accessed...windows installer is not correctly installed'.

Windows 7 is becoming a bit of a nightmare! help..please..anyone!