print preview causing BSOD

[ickymay]

I have recently started using a new wifi printer which over the past few weeks has worked excellently with no errors but yesterday I tried to use the print preview setting for a couple of documents and well hmm ouch

Its an Epson SX510W all in one printer and has the latest drivers installed from the Epson website, I can print no problem but if i attempt to use the print preview it opens to preview then my screen blinks to black and I see a "display driver has stopped working" error then a "recovered message" and the preview is barely readable, then if i try to zoom into the preview it blinks black again then i get a "recovered message" immediately followed by a BSOD crash and reeboot

the error message from blue screen viewer suggest's dxgkrnl.sys

can anyone shed any light on this and see anything more from my minidump file please
View attachment 38677

 

[Kari]

This is a GPU driver issue. Have you tried to download and install the latest Nvidia drivers?

Kari

 

[torrentg]

The latest video driver is always good to run but this particular 0x116 stop error does not seem tied into any particular version of drivers for either ATI or NVDIA.

It is more because of the software "condition" of the system and/or possibly heat.

Make sure you're running the latest driver for the Epson SX510W available from their website.

These drivers are old. Try to update them to latest:

nvsmu nvsmu.sys Fri Oct 12 19:53:40 2007
speedfan speedfan.sys Sun Sep 24 09:26:48 2006 <<Uninstall app or update


From another post I made:

"The best things you can do is to update everything to the latest. When I say everything, I mean everything.

Drivers for all devices you can think of. Motherboard drivers. Motherboard bios even. Video card driver. Mouse and keyboard. Visit maker's sites. Windows Update after you do this.

Set your motherboard bios to be right for your system RAM after you install latest (or now if none newer.) Use CPU-Z spd tab to find the particular RAM you're running, then visit the maker's page for proper Vdimm (voltage) and timings. Adjust bios accordingly.

Make sure you are not overclocking anything. Run with a room fan blowing inside the open case as a final test if nothing else has helped."

 

[ickymay]

thanks for the replies guys , I have donwloaded and installed the latest 195.62 drivers for my GPU and also unnistanlled Speedfan, my system temperatures are 51deg C for my GPU, 35C for my CPU, and 28C for my system and this never raises more than a few degrees even under intense gaming conditions with COD4 etc .......

Is the "nvsmu" an nvidia driver component ?

the drivers for the printer are the latest offering from Epson and I suspect they may be old and the cause of the crash, or am I wrong ??

 

[torrentg]

thanks for the replies guys , I have donwloaded and installed the latest 195.62 drivers for my GPU and also unnistanlled Speedfan, my system temperatures are 51deg C for my GPU, 35C for my CPU, and 28C for my system and this never raises more than a few degrees even under intense gaming conditions with COD4 etc .......

Is the "nvsmu" an nvidia driver component ?

the drivers for the printer are the latest offering from Epson and I suspect they may be old and the cause of the crash, or am I wrong ??

There is a new one just released an hour or two ago for video. Could be the Epson, sure.

 

[ickymay]

same sketch with updated drivers and no speedfan , I can print no problem but if i attempt to use the print preview it opens to preview then my screen blinks to black and I see a "display driver has stopped working" error then a "recovered message" and the preview is barely readable, then if i try to zoom into the preview it blinks black again then i get a "recovered message" immediately followed by a BSOD crash and reeboot

minidump file .... View attachment 38717

 

[torrentg]

0x116 error. Install the latest driver as I said and you can also search the forum for my user name and 0x116 to find numerous posts I made about it.

The card is likely overheating but there may be other causes. What are the gpu temps?

 

[ickymay]

0x116 error. Install the latest driver as I said and you can also search the forum for my user name and 0x116 to find numerous posts I made about it.

The card is likely overheating but there may be other causes. What are the gpu temps?

thanks for the replies guys , I have donwloaded and installed the latest 195.62 drivers for my GPU and also unnistanlled Speedfan, my system temperatures are 51deg C for my GPU, 35C for my CPU, and 28C for my system and this never raises more than a few degrees even under intense gaming conditions with COD4 etc .......

Is the "nvsmu" an nvidia driver component ?

the drivers for the printer are the latest offering from Epson and I suspect they may be old and the cause of the crash, or am I wrong ??

There is a new one just released an hour or two ago for video. Could be the Epson, sure.

that is the latest driver and my GPU temp is there ...................

also in bios changed setting called "Plug and Play OS" and now set to yes.

problem hasn't changed

 

[ickymay]

I talked to an epson rep who insisted this was an nvidia issue, I can confirm this only happens on my machine with the 9800GTX+ graphics card in it, having tested the problem on a windows7 32bit environment with an old agp card and a windows 7 64 bit environment with a geforce 6200LE

I have replicated the crash conditions to the point where the display driver crashes and recovers while monitoring temperatures and the GPU sits at a solid 54C so it's not temperatures and am beginning to believe this has to be driver and card specific ??

short of changing my graphics card is there a way to cure this ?

 

[usasma]

Info on the STOP 0x116 error:
http://www.sevenforums.com/crashes-debugging/25912-bsod.html#post280172

 

[ickymay]

what about the fact that the print preview is unreadable , Is this part of Epson's printer driver or is this a windows app ?

View attachment 38869 viewed from Incredimail
View attachment 38870 and Word

 

[TimothyM]

I have this issue with TWO computers, two Epson printers. Both computers are i7-920 cores, 12GB DDR3, running Win7-64b Ultimate, one has an EVGA GTX275, the other has an EVGA GT250. One system has an Epson 1400 that crashes while the Epson 1280 next to it doesn't. The other machine has an Epson 2200 that crashes, while right next to it sits an Epson 3800 that doesn't crash. Crashes occur ONLY when the driver preference "Print Preview" is Checked.

In the Windows System Event Log, just prior to the nVidia "failure" I found a reference to this gem: e_gf16qe.inf

This is a 2005 .INF file that adds AMD driver code for WinXP 64:

[EPSON.ntamd64]
"EPSON Stylus Photo 2200" = EPNDRV,USBPRINT\EPSONStylus_Photo_22C5DE
"EPSON Stylus Photo 2200" = EPNDRV,LPTENUM\EPSONStylus_Photo_22C5DE

[SourceDisksFiles.amd64]
E_GMAI15.DLL = 1
E_GDSP13.DLL = 1
...

I suspect anyone using an AMD processor is NOT having problems with print preview.

I've tried to ask Epson about this, but they keep hanging up on me during the transfer to the "next level technician".

 

[ickymay]

I have this issue with TWO computers, two Epson printers. Both computers are i7-920 cores, 12GB DDR3, running Win7-64b Ultimate, one has an EVGA GTX275, the other has an EVGA GT250. One system has an Epson 1400 that crashes while the Epson 1280 next to it doesn't. The other machine has an Epson 2200 that crashes, while right next to it sits an Epson 3800 that doesn't crash. Crashes occur ONLY when the driver preference "Print Preview" is Checked.

In the Windows System Event Log, just prior to the nVidia "failure" I found a reference to this gem: e_gf16qe.inf

This is a 2005 .INF file that adds AMD driver code for WinXP 64:

[EPSON.ntamd64]
"EPSON Stylus Photo 2200" = EPNDRV,USBPRINT\EPSONStylus_Photo_22C5DE
"EPSON Stylus Photo 2200" = EPNDRV,LPTENUM\EPSONStylus_Photo_22C5DE

[SourceDisksFiles.amd64]
E_GMAI15.DLL = 1
E_GDSP13.DLL = 1
...

I suspect anyone using an AMD processor is NOT having problems with print preview.

I've tried to ask Epson about this, but they keep hanging up on me during the transfer to the "next level technician".

I have an AMD cpu and I get the corrupted text on preview

I have had a long conversation with a friendly chap in 1st line support who tried a few things to double check and confirm the error using windows 7 and various other printers and we came to the conclusion the driver wasn't meant to produce a detailed view :shock:

I have had this unreadable print preview issue on this system since switching to using an epson printer and with an Nvidia gfx card and now exactly the same with an ATI card ............

the truth I feel is that epson are using Vista drivers written a few years ago now and haven't had enough complaints to make a rewrite important enough :sarc:

 

[fpga]

Having same epson print preview problem with NVIDIA GeForce on Windows7-64bit. I just spoke to Epson pro support. They said they have recognized that this driver problem is pervasive throughout all epson printer products installed with NVIDIA and Windows7-64bit. They of course blame NVIDIA drivers for the problem but are attempting to resovle themselves. With this said, they will not provide driver release schedule nor public notice of the known problem.