Print Screen key not working

[Joona]

Hello! I recently built a new PC, and took the keyboard (Logitech G15) from the old one, but the print screen button is not working. I also posted about this on Reddit.

I can copy and paste (print screen does not do anything to clipboard)
Uninstalling/reinstalling Logitech Gaming Software (only downloadable file from Logitech) does not do anything
On-Screen Keyboard's Print Screen does not work either
On-Screen Keyboard's Fn does not do anything

So, it seems that somehow the Print Screen command itself is not working. Is there any way to re-enable it?

Thanks

 

[rbeldua]

The Logitech G-15 has a switch to turn off the Windows key, try pressing F lock key.

 

[Joona]

The Logitech G-15 has a switch to turn off the Windows key, try pressing F lock key.

If you mean the switch that disables Windows key and Alt-Tab, then it does not do anything.

 

[rbeldua]

if you have this on your keyboard.

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[Joona]

if you have this on your keyboard.

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No such button on my keyboard.

 

[rbeldua]

try to Disable User Account Control (UAC). The UAC component will disable some of the G15's functions.

To disable it by going to the Control Panel, selecting "User Accounts" and then clicking on "Turn User Account Control on or off." Then uncheck "Use User Account Control (UAC) to help protect this computer" and press "OK." Then reboot the computer.

 

[Joona]

try to Disable User Account Control (UAC). The UAC component will disable some of the G15's functions.

To disable it by going to the Control Panel, selecting "User Accounts" and then clicking on "Turn User Account Control on or off." Then uncheck "Use User Account Control (UAC) to help protect this computer" and press "OK." Then reboot the computer.

UAC is not enabled.

 

[rbeldua]

try using combination of Alt+print screen

 

[Joona]

try using combination of Alt+print screen

Does not work either. It's as if there was nothing bound to the Print Screen key.

 

[rbeldua]

for now use Snipping Tool until we find a solution for you.

 

[Joona]

for now use Snipping Tool until we find a solution for you.

No worries, even I couldn't google it!

 

[Joona]

Hi, it's been a week and I have no idea what could fix this. Does anyone else have anything?

 

[dana]

Have you tried "Fn + Print Screen"? I've seen a lot of people going through this, most of them solved by using this combination. But if it still doesn't work on your PC, you can use other screenshot tools, such as Free Screenshot Capture and Snagit. Other than taking screenshots, these applications also provide annotating, uploading and sharing options.

 

[Joona]

Have you tried "Fn + Print Screen"? I've seen a lot of people going through this, most of them solved by using this combination. But if it still doesn't work on your PC, you can use other screenshot tools, such as Free Screenshot Capture and Snagit. Other than taking screenshots, these applications also provide annotating, uploading and sharing options.

Hi, this was not the problem in my case. I'm sorry I forgot to post the solution here, but here it is, a bit late: Dxtory has a setting called "Disable PrintScreen Snapshot", which disabled PrintScreen functionality. Just uncheck that if it's checked!