Printer Borther MFC-7360

[neihtuahc]

I have a problem with my all in one printer Brother MFC-7360. Print is working well but when i try scan used scan button on printer which just display connect to pc and hang on. i try using cc4 software to scan is working. Then i can use scan button on printer but just couple day later, my printer is not scan when i use a scan button, i need to use cc4 software to scan. How to fix this problem

 

[ICIT2LOL]

Hello and welcome neituach mate I am having some difficulty in picking out what you are saying but am assuming you are using some software other than the Brother stuff ? cc4?? to scan ? documents pictures?

I am just curious as to why you are using addon software when the machines own software should do what you want to do.

Some system specs would be appreciated too mate.
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[neihtuahc]

i'm sorry because my english not good
the printer connect my pc by usb
cc4 is a software control printer Brother contain in cd driver of borther pinter. i mean is when i scan by click scan button on the cc4 sofware on my pc the printer will start scaning but when i click button scan on the printer which not work and show the message on the LCD on the printer "connect to pc" and hang on. i fix this problem by use click scan button on the cc4 sofware then i can ues normaly anyway by scan button on printer or software several day and the problem will return
i scan a document

 

[ICIT2LOL]

Righto mate so you can click on the screen Scan but not the actual button on the Brother machine

So I am guessing maybe the USB drivers may be at fault so if we could have some system specs mate we can track something down for you.

In the meantime have a look in Devices and Printers and see f there are any faults (yellow triangles)showing up in there and also in Device Manager (Control Panel) see pic

 

[neihtuahc]

Thanks ICit2lol
I don't think my driver usb have problem because i shared the printer with other pc and it's working well.
I think i have problem with driver scan or something like that. Someone tell me should disable firewall and i did but my problem not fix
MY Device Manager not any faults

 

[ICIT2LOL]

Well it is hard to see why the firewall would stop the printer button itself work. Personally I would try uninstalling the printer software and reinstall it - a pain I know but it may just be a slight glitch in the software install.