Printer suddenly not recognised anymore!

Angus94

Angus94

New member
Member
Local time
5:28 PM
Messages
67
Hello all,
for some unknown reason our Canon MG5150 InkJet Printer doesnt get recognized by any of the computers or laptops in our house. i have re-installed the drivers on several of those pc's but its had no effect.

during the driver install the software fails to detect any device. but any other time you plug the usb cable in a message box appears saying USB Device Not Recognized.

i recently bought a new pc tower, using win7 Pro and 64bit system with 32GB ram, i downloaded the 64 bit drivers for the printer from the Canon website but even that gets the same errors when installing the drivers.

my 10 year old son was printing stuff off about 3 weeks ago and since then we've had this problem. ive even tried searching for ways to reset the printer back to factory defaults but had no luck with that either.

can anyone give me some advice as to how to fix this issue.

cheers
 

Attachments

  • USB_Device_Not_Recognised.jpg
    USB_Device_Not_Recognised.jpg
    12.5 KB · Views: 8
  • test_page_print_from_w7_control_panel.jpg
    test_page_print_from_w7_control_panel.jpg
    18.7 KB · Views: 8
  • 64bit_driver_install.jpg
    64bit_driver_install.jpg
    38.8 KB · Views: 8

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Computer Retailer
OS
Windows 7 Professional x64 (6.1, Build 7601)
CPU
Core i5-4460 3.2GHz
Motherboard
Gigabyte H97M-D3H
Memory
4 x 8GB 1333 DDR3
Graphics Card(s)
nVidia GeForce GTX760 4GB
Sound Card
on board
Monitor(s) Displays
Samsung 23" LCD & Acer 22" LCD
Hard Drives
250GB SSD
WD 1TB SATA
PSU
Thermaltake 850w
Case
Thermaltake Versa H22
Mouse
Logitech
Internet Speed
ADSL2+
Antivirus
Norton 360
Browser
Mozilla Firefox
I don't know how much help I can be but I have some thoughts.

Use USB 2.0 ports instead of 3.0 ports.

Check in Device and Printer from the Start Orb and see if the printer is shown there and has a Green check mark.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
well the printer is there with the green tick, but when i unplug and plug it in again i get the 'unknown device' thats circled
 

Attachments

  • 2015-08-31_14-26-34.jpg
    2015-08-31_14-26-34.jpg
    35.5 KB · Views: 5

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Computer Retailer
OS
Windows 7 Professional x64 (6.1, Build 7601)
CPU
Core i5-4460 3.2GHz
Motherboard
Gigabyte H97M-D3H
Memory
4 x 8GB 1333 DDR3
Graphics Card(s)
nVidia GeForce GTX760 4GB
Sound Card
on board
Monitor(s) Displays
Samsung 23" LCD & Acer 22" LCD
Hard Drives
250GB SSD
WD 1TB SATA
PSU
Thermaltake 850w
Case
Thermaltake Versa H22
Mouse
Logitech
Internet Speed
ADSL2+
Antivirus
Norton 360
Browser
Mozilla Firefox
You must log in or register to reply here.
Back
Top