Printers causing Remote Desktop Session to stop working.

[scottsee]

Good Morning.

I trouble shot an issue with RDP that has me to believe the sollution lies in somthing to do with printer settings in Windows 7.

Affected computer RDP's sucessfully logs into a load ballanced terminal server farm, several moments into the session being established I am getting the "Remote Desktop stopped working" dialog box.

This issue is localized to this single computer and is fixed by unchecking the "pinters" option in the remote desktop settings. this computer acts as a print server to a small laserjet printer, all other computer on this small LAN can successfully print to this printer from their local desktop or while connected to RDP sessions.

I have tried :

• Rebuilding RDP desktop icon for user.
• New Local machine user accounts.
• starting/stopping Print spool services.
• USB and LPT1 cables (currently on LPT1).

I'm 2 inches away from backing up this users data and giving them a new computer. It doesn't make any sense. Any wild suggestions are appreciated.

 

[Darryl Licht]

A strange one indeed! A few thoughts and questions...

Is the PC you are remoting into a Win7 machine? If not, what OS? How many other devices (PCs) do you share this printer with? Have you tried looking for an updated print driver?

 

[scottsee]

No, the machine I am logging in to is one of 4 Microsoft 2008 Standard Server Terminal Servers, load balanced via a Barracuda device.

We have 3 other PC's on the local segment that share this little laserjet printer. I downloaded the appropriate drivers form HP's website, as well as attempted to use HP's laserjet 6P drivers (which work with everything HP Laserjet 2000 - 5000 series)

I backed up the media, installed a new computer this morning and got them up and running. I brought the PC back the tec-bench for testing.. It's just weird....


Thoughts?

My temptation makes me want to play with it, but I'm more then likley just going to Ghost it to a new image considering it's an obvious bug/glitch/service/reg issue "somewhere"..

 

[Darryl Licht]

I would have to agree! Please let usknow how it goes...