Problem Event Name: BlueScreen

[slmat27]

I had BitDefender Total Security installed for my Windows 7, then it started acting very weird and blocked many files of the Windows files, and some files in System32 folder. When I restarted the PC, I got this famous BlueScreen and this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8005B6FB30
BCP3: FFFFFA8005B6FE10
BCP4: FFFFF80002D87240
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032010-24897-01.dmp
C:\Users\Ahmed\AppData\Local\Temp\WER-51027-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I started reading topics here with the same problem, but none of the solutions worked with me, or I didn't look that hard

So please I need help with this problem ASAP...

I uploaded the Minidump folder as you requested from all the prior users with same problem.

Thanks in advance & waiting for the solution...

 

[zigzag3143]

I had BitDefender Total Security installed for my Windows 7, then it started acting very weird and blocked many files of the Windows files, and some files in System32 folder. When I restarted the PC, I got this famous BlueScreen and this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8005B6FB30
BCP3: FFFFFA8005B6FE10
BCP4: FFFFF80002D87240
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032010-24897-01.dmp
C:\Users\Ahmed\AppData\Local\Temp\WER-51027-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I started reading topics here with the same problem, but none of the solutions worked with me, or I didn't look that hard

So please I need help with this problem ASAP...

I uploaded the Minidump folder as you requested from all the prior users with same problem.

Thanks in advance & waiting for the solution...

This crash was probably caused by wininit.exe which is a critical win 7 file. I suspect it was damaged by Bitdefender.

Since wininit is a system file I would run a system file check to verify and repair your system files. to do that type cmd in search>right and run as admin
sfc /scannow (note the space between sfc and "/")

Let us know the results as you may have to run it more than once


Ken

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\032010-24897-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a0d000 PsLoadedModuleList = 0xfffff800`02c4ae50
Debug session time: Sat Mar 20 12:39:49.980 2010 (GMT-4)
System Uptime: 0 days 0:00:13.712
Loading Kernel Symbols
...............................................................
...........................................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8005b6fb30, fffffa8005b6fe10, fffff80002d87240}

Probably caused by : wininit.exe

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8005b6fb30, Terminating object
Arg3: fffffa8005b6fe10, Process image file name
Arg4: fffff80002d87240, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: fffffa8005b6fb30

IMAGE_NAME:  wininit.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: wininit

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  wininit.exe

EXCEPTION_CODE: (Win32) 0x1f (31) - A device attached to the system is not functioning.

BUGCHECK_STR:  0xF4_1F

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`05da3b08 fffff800`02e0a142 : 00000000`000000f4 00000000`00000003 fffffa80`05b6fb30 fffffa80`05b6fe10 : nt!KeBugCheckEx
fffff880`05da3b10 fffff800`02db6269 : 00000000`00000001 fffffa80`05b98b60 fffffa80`05b6fb30 fffffa80`05b6fb30 : nt!PspCatchCriticalBreak+0x92
fffff880`05da3b50 fffff800`02d3ac74 : 00000000`00000001 00000000`00000001 fffffa80`05b6fb30 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x17a06
fffff880`05da3ba0 fffff800`02a7e153 : fffffa80`05b98b60 fffff880`0000001f fffffa80`05b98b60 00000000`00000000 : nt!NtTerminateProcess+0xf4
fffff880`05da3c20 00000000`776a017a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`000ff7f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x776a017a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_1F_IMAGE_wininit.exe

BUCKET_ID:  X64_0xF4_1F_IMAGE_wininit.exe

Followup: MachineOwner
---------

 

[slmat27]

Thanks for the help, the windows started normally after I did Restore. I uninstalled BitDefender and contacting them now to know how to fix the problem.

And regarding what you said:

Since wininit is a system file I would run a system file check to verify and repair your system files. to do that type cmd in search>right and run as admin
sfc /scannow (note the space between sfc and "/")

I got this message:

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

 

[zigzag3143]

Thanks for the help, the windows started normally after I did Restore. I uninstalled BitDefender and contacting them now to know how to fix the problem.

And regarding what you said:

Since wininit is a system file I would run a system file check to verify and repair your system files. to do that type cmd in search>right and run as admin
sfc /scannow (note the space between sfc and "/")

I got this message:

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Well that is good news. Nothing was wrong