Problem installing Pinnacle Studio Ultimate

[rjl2gal3]

Having just joined the Forum I'm unsure where I should pose my question so here goes.
I'm trying to install Pinnacle Studio Ultimate Upgrade to Windows 7 and It won't allow me to do that. I'm gone to the Avid site and tried all optional choices to no avail. If anyone can help me in this area it will make my day. The only reason that I purchased the software was to have it work in Windows 7. Avid tech. support is just about impossible to get too. I have been trying to get this problem resolved for about three weeks. Richard...

 

[derekimo]

Welcome to the Forum,
Not knowing exactly what sort of problem your having, I found a couple of things you may want to look at,

http://www.sevenforums.com/software/58818-cant-install-pinnacle-studio-12-error-code-1335-a.html

Error 1721 Installing Pinnacle Studio 14 Ultimte Collection on Windows 7

If this doesn't help, A better explanation of what you're problem is would help us help you.
Derek

 

[rjl2gal3]

Can't install Pinnacle Studio Ultimate in windows 7

When I put in the serial # it tells me that it is the wrong number and it will go no further. I have gone to the Avid site and tried all the options available to me with no good results. I have a new hard drive that I just finished installing all relevent programs etc. that I need at this point. Any other questions that you have I will try to answer. Thank you for your interest. Richard...

 

[derekimo]

That sounds like you are going to need their support with that one, I don't know if this will help but when I was having problems with software accepting a serial number I finally realized I was using the letter O instead of zero. Other than that I don't know what to tell you, Sorry.
Hope you figure it out,
Derek

 

[Seven Eleven]

i had Studio 10 DC Plus video capture board. it was great but Pinnacle's software was nightmare. all those bugs, updates that barely fixed anything, crashes... i see that after all these years they haven't changed at all.

 

[ccatlett1984]

I have studio 14 ult. installed and working fine. Call up pinnacle and get them to help you, might have to give you another serial.

 

[rjl2gal3]

The problem is that now you need to deal with Avid instead of Pinnacle. Avid doesn't have a tech. support number that I have found..

 

[derekimo]

Here see if this helps you out,
Knowledge Base

Here's another part of that to regenerate your key,

http://unlock.pinnaclesys.com/premiumcontent/regenerate_keys.aspx?Langue_ID=7&loc=lMen1800

 

[rjl2gal3]

Unfortunately I need a different serial number.

 

[mpcrsc562]

have you tried doing the upgrade with admin priviledges?

 

[derekimo]

Unfortunately I need a different serial number.

That's what this link is for,
Pinnacle Systems is the Leader in Digital Video

There's also a support email at the bottom of this page,
Knowledge Base

 

[rjl2gal3]

I have also done that and besides when a person calls Avid tech. support there an Avid Service Code that is required in order to connect and even that is rejected as being wrong. What a disappointment that was. I'm lost to know what my next step should be. Thanks for your concern.

 

[derekimo]

Did you try the email too? Sorry but that's all I can think of, or find.
Hope you get it sorted out.
Derek

 

[rjl2gal3]

Unfortunately you can't even install a program without privilages I don't believe.