Problem running MS Windows Program

[JCW]

Using Windows 7 Professional 32-bit

We haven't changed any hardware or BOIS lately. About a week ago, Windows Update would start to hang when down loading &/or installing an update. After this happened trying to shutdown would cause one of two things - Very long Installing Update followed by Reconfiguring Windows and it hanging or Windows is Shutting Down and then hanging.

After that, the only way windows would shutdown normally is by first going into safe-mode and doing a shutdown.

Using the Troubleshoot Computer Problems-Systems and Security-Fix Problems with Windows Update selection offered in the Control Panel results in An Error occurred while Troubleshooting.

On another note, while trying to add Windows games(such as solitaire) from the control panel "Programs and Features" by clicking on the "Turn Windows Features on or off" results in a Windows Features Box which displays "Please Wait", and it hangs.

I've tried any number of solutions for the Windows Update problem(Fix It, etc) to no avail and I'm starting to think that its a bigger problem. Also, I've scanned the computer with Microsoft Security Essentials.

 

[richc46]

Welcome

Is this the fix that you tried on Windowws Update?
How do I reset Windows Update components?

 

[JCW]

Yes that is it. I ran Fix It under the normal and aggressive(not recommended) setting.

 

[richc46]

Here is the Forums information on the Update.
http://www.sevenforums.com/tutorials/91738-windows-update-reset.html

You can try to use the update, but I think that it is essentially the same as what you have tried.

 

[JCW]

I tried that again, it didn't work. I think there may be more problems than just the fact that MS Update won't work.

 

[richc46]

I tried that again, it didn't work. I think there may be more problems than just the fact that MS Update won't work.

OK
Lets go with that thought, try this. If errors are found run several times.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?filter[2]=Performance Maintenance

 

[JCW]

When I run that it comes back with: "Windows Protection Service could not start the repair service."

 

[fishnbanjo]

This happens if the TrustedInstaller (Windows Modules Installer) service is disabled. Use these steps to reset the service startup type.
1. Click Start, type Services.msc
2. Double-click Windows Modules Installer
3. Set its Startup type to Manual
4. Click OK.

The TrustedInstaller service has full access to Windows Resource Protection (WRP) files and registry keys, and this services needs to be running in order to restore missing or corrupted WRP resources. The TrustedInstaller service starts on-demand when running the System File Checker.

 

[JCW]

I ran Windows Modules Installer, after I clicked Okay the status said Started. SFC scan came up with the same result as before.