Problem someone help please!

N

NickJohnson

New member
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Hello.

I just bought a new SteelSeries Siberia v2 Gaming headset. I tried plugging in just a couple of days ago into my computer. When I did, no input on Skype or my Recording Devices came up. The mic uses standard audio jacks. But, I plugged it into another computer to get it to work, and it worked perfectly. PLEASE HELP! :(
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Alright Golden, I updated my system specs.
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080
Hi,

OK. I see you have a Logitech microphone installed. Do you have a Logitech webcam?

Regards,
Golden
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Yes I do, I have been using it as a microphone for the last couple years. I got this headset to use it instead of the webcam microphone.
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080
OK. Can you find a way to disable the microphone on the webcam? Perhaps a setting in the Logitech software?

I suspect the Logitech microphone and new headset aren't working well together.

Regards,
Golden
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Umm, would unplugging it do the same thing? Because I don't really need it plugged in anymore anyway.
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080
Yes it would. But I also recommend uninstalling the Logitech software aswell.

Regards,
Golden
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Alright, I unplugged it and deleted the software, what should I do now?
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080
Is the headset mic (or sound card seeing as that is what it is plugged into) set as the default recording device?

mic.png
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Me
OS
Win 7 Ultimate x64
CPU
FX-8350 @ 4.6 GHz so far
Motherboard
Asus M5A97 EVO
Memory
ADATA XPG V1 Series Black 8GB DDR3 1600
Graphics Card(s)
Sapphire R9 270x Dual-X
Sound Card
Xonar DGX w/ Corsair Vengence 1300
Monitor(s) Displays
Acer S232HL Abid
Screen Resolution
1920x1080
Hard Drives
120 GB OCZ Vertex 3
500 GB Seagate 7200.12
PSU
Antec Earthwatts 650W Green
Case
Antec Three Hundred
Cooling
Cooler Master 212 EVO
Keyboard
Logitech G510
Mouse
Logitech G500s
Internet Speed
35000/3000
I am not really sure, I don't see any inputs in my recording devices except for Digital Audio (S/PDIF).
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080
I am not really sure, because all I see in the recording devices is Digital Audio (S/PDIF).
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080
That means it is running on the default Windows audio driver and you need to install the appropriate driver for the onboard sound or sound card if using one. From what you list as the motherboard it looks to be an Intel OEM only board and used in a computer like this Gateway,

Gateway Support - 1009208 Gateway GM5266E Media Center Computer

which from looking at what is available for driver downloads has the Sigamtel audio on it. I would go with the Vista driver for it from here,

Gateway Support - Downloads & Support Documents - Desktop / GM Series / GM5266e

version number 6.10.5405.0 is the one you want.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Me
OS
Win 7 Ultimate x64
CPU
FX-8350 @ 4.6 GHz so far
Motherboard
Asus M5A97 EVO
Memory
ADATA XPG V1 Series Black 8GB DDR3 1600
Graphics Card(s)
Sapphire R9 270x Dual-X
Sound Card
Xonar DGX w/ Corsair Vengence 1300
Monitor(s) Displays
Acer S232HL Abid
Screen Resolution
1920x1080
Hard Drives
120 GB OCZ Vertex 3
500 GB Seagate 7200.12
PSU
Antec Earthwatts 650W Green
Case
Antec Three Hundred
Cooling
Cooler Master 212 EVO
Keyboard
Logitech G510
Mouse
Logitech G500s
Internet Speed
35000/3000
OK, I downloaded the driver you linked me. Everytime I start the setup, its gives me a error message saying "This is not the correct audio driver for this system. The installer will now exit." What do I do?
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080
Oh wait, I think I downloaded the wrong one. Just a second.
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080
its worth trying this to see the mic, right click on the speaker icon bottom right of the taskbar, select recording devices ,in the sound window that opens right click somewhere in the large pane and click ,show disabled devices.
if it is there right click the device and click enable,then set as default.
fingers crossed. :)
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Hewlett packard/p6512uk
OS
Microsoft Windows 7 Home Premium 64-bit 7600
CPU
IIx4 amd athelon 635 processor
Motherboard
FOXCONN 2AA9
Memory
2x2gb
Graphics Card(s)
ati radeon HD 5450
Sound Card
(1) Realtek High Definition Audio (2) AMD High Definition
Monitor(s) Displays
samsung lcd tv 32"
Screen Resolution
1360x 768
Hard Drives
(1) WDC WD10 01FAES-60Z2A0 SATA Disk Device (2) Maxtor OneTouch USB Device (3) ST310003 33AS USB Device (4) WD My Book 1111 USB Device
PSU
?
Cooling
air!
Keyboard
wireless hp
Mouse
wireless Hp,optical
Internet Speed
1.10mb/s
Antivirus
MSE
Browser
Firefox
  • Like
Reactions: JMH
boohbah said:
its worth trying this to see the mic, right click on the speaker icon bottom right of the taskbar, select recoding devices ,in the sound window that opens right click somewhere in the large pane and click ,show disabled devices.
if it is there right click the device and click enable,then set as default.
fingers crossed. :)
Click to expand...

I tried it, and nothing changed.
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Me
OS
Win 7 Ultimate x64
CPU
FX-8350 @ 4.6 GHz so far
Motherboard
Asus M5A97 EVO
Memory
ADATA XPG V1 Series Black 8GB DDR3 1600
Graphics Card(s)
Sapphire R9 270x Dual-X
Sound Card
Xonar DGX w/ Corsair Vengence 1300
Monitor(s) Displays
Acer S232HL Abid
Screen Resolution
1920x1080
Hard Drives
120 GB OCZ Vertex 3
500 GB Seagate 7200.12
PSU
Antec Earthwatts 650W Green
Case
Antec Three Hundred
Cooling
Cooler Master 212 EVO
Keyboard
Logitech G510
Mouse
Logitech G500s
Internet Speed
35000/3000
OK, I downloaded both that were at update 6.10.5405.0, and I extracted them. When I tryed to run the setup, it gave me the error message "This is not the correct audio driver for this system. The installer will now exit.". I tried it with both the Sigmatel HD Audio Driver and Audio Driver. What do I do?
 

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080

My Computer

OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
Motherboard
Intel Corporation DP965LV
Memory
2.00 GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
(1) High Definition Audio Device (2) Logitech Mic
Screen Resolution
1920x1080
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