Solved Problem with internet explorer 8

[emilyan2010]

Hello. I have problems with internet explorer 8. Each time i open it, everything seems fine. But when I click on Tools, it blocks. That happens everytime. I was thinking it may be a problem of addons, so I deactivated them all, but still without results. So I went do Add or Remove Programs, at deactivate windows characteristics, and i unchecked internet explorer 8, rebooted, and then checked again, then i went to internet options and cleared all cookies, but still without results. I have the same problem. What should I do? Thanks for future answers!


Yours, Emilyan

 

[Jacee]

What do you mean, "It blocks"? What does tools block?

 

[emilyan2010]

There are many buttons up the window, like file, edit, history, etc. and one of them is tools. When i Click on tools, it simply blocks. Without getting to click on internet options and the others which are part of it. I mean Internet Explorer 8 blocks, and I can only remove it from processes in task manager.

 

[Jacee]

Are you blocked from going into the control panel and clicking on the 'Internet Options' Icon?

What do you want to do in the 'options'? Please explain in more detail.

 

[Petey7]

I still don't understand what you mean by blocks. Does it block you from opening the tools tab? Does it grey out the internet options button? Does a message appear when you click internet options?

 

[emilyan2010]

Here I will attach a photo. The pannel is in romanian, but "Instrumente" means "Tools". As you see, when I am clicking on "Instrumente", it simply blocks, without showing me what it contains. As a consequence, I can only close Internet Explorer from processes tab in task manager, and I cannot do anything with it, just close it and run it again.
All I want is to have a full functional non-error Internet Explorer

 

[Petey7]

As a consequence, I can only close Internet Explorer from processes tab in task manager, and I cannot do anything with it, just close it and run it again.

You should be able to close it with the little red x in the upper-right hand corner of the window or through the File menu. Are you using a standard or admin account on your computer?

 

[emilyan2010]

As a consequence, I can only close Internet Explorer from processes tab in task manager, and I cannot do anything with it, just close it and run it again.

You should be able to close it with the little red x in the upper-right hand corner of the window or through the File menu. Are you using a standard or admin account on your computer?

I cannot close with that X, no matter how many times I click on it (since it blocks......). I am using an admin account on my computer. As I pointed out before, I can only close it from processes tab in task manager.

 

[roncerr]

Right click on a blank part of the menu bar and check "command bar". The new command bar can be customized to show another "Tools" option: right click on a blank spot choose customize then "add or remove commands..." . Now add the Tools command. See if that lists all your options. If it does, at the bottom of the list choose /Internet Options/Advanced/Reset.

If you can't get to "Internet Options" that way, you should try getting to it through Control Panel or type "Internet Options" (w/o quotes) in the start menu search box. (Close IE first.)

 

[emilyan2010]

Right click on a blank part of the menu bar and check "command bar". The new command bar can be customized to show another "Tools" option: right click on a blank spot choose customize then "add or remove commands..." . Now add the Tools command. See if that lists all your options. If it does, at the bottom of the list choose /Internet Options/Advanced/Reset.

If you can't get to "Internet Options" that way, you should try getting to it through Control Panel or type "Internet Options" (w/o quotes) in the start menu search box. (Colse IE first.)

I have checked command bar, but when I click on the other tools option, it blocks like it was with the other "tools" option. I went through control pannel to internet options and reseted it, but still when I enter Internet Explorer it blocks when I click on Tools option.

 

[Digerati]

If you click on Start and enter, Internet Explorer in the search box, you should see the option to run Internet Explorer (No Add-ons). Select that. Does it do the same thing?

 

[Petey7]

Do what Digerati said first. If that doesn't help I would download and run MalwareBytes. Make sure to update it before running it. This is definitely not normal behavior by any means and I have only seen malware/viruses cause anything like this.

 

[emilyan2010]

If you click on Start and enter, Internet Explorer in the search box, you should see the option to run Internet Explorer (No Add-ons). Select that. Does it do the same thing?

I ran it without addons, but still i got the same problem. I think I am going to use malwarebytes to see if there is any problem.

 

[emilyan2010]

Sorry for double post, but I wanted to see that I had ran Malwarebytes, scaned my computer, but still I get the same result. What should I do?

 

[Petey7]

Download and run HijackThis. It should create a log. Copy and paste that into a post and wait for further instructions before doing anything else. Its best to have Jacee or another member with similar expertise look through it before removing anything.

 

[emilyan2010]

Download and run HijackThis. It should create a log. Copy and paste that into a post and wait for further instructions before doing anything else. Its best to have Jacee or another member with similar expertise look through it before removing anything.

It said imposible to open file C:\Program Files\Trend Micro\HiJackThis\hijackthis.log.

 

[Petey7]

Try renaming it to hello.txt and see if it will let you open it.

 

[emilyan2010]

Try renaming it to hello.txt and see if it will let you open it.

It does not save the file on the path it sais.

EDIT: I clicked on save log and tried to save to hello.txt, but still I get this problem,

 

[Petey7]

I have to be honest, I think quite a bit of malware is at play here and I'm not sure how else to go about getting rid of it short of a clean install of Windows 7. I would wait until this afternoon when Jacee in online to see what she says she is an expert in this field so she might have a trick or two up here sleeve.

 

[emilyan2010]

I have to be honest, I think quite a bit of malware is at play here and I'm not sure how else to go about getting rid of it short of a clean install of Windows 7. I would wait until this afternoon when Jacee in online to see what she says she is an expert in this field so she might have a trick or two up here sleeve.

I have run Malwarebytes as a fast scan, not a full scan (I forgot to mention I have the full version+Microsoft Security Esentials now as antiviruses). Should I run a full scan or just wait for Jacee to be online?