Problem with iTunes

[springbok]

Hi all,
I've just installed windows 7 ultimate (32 bit) and also iTunes 9.2 32 bit version.
The problem is that when I try to open iTunes, a new window is opened, by saying:

iTunes has stopped working

The "problem details" are:

Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.2.0.61
Application Timestamp: 4c18061b
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 000000dd
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Does someone know how to solve this kind of trouble?

Thanks

 

[Lomai]

Hi springbok

Welcome to Seven Forums
Have you tried uninstalling and reinstalling the itunes software?
If you do reinstall - try leaving all defaults on.
BTW - what version of itunes are you installing?

Regards

Edit


Just saw the version in your OP

 

[springbok]

The iTunes version is 9.2.0.61
I've already tried to reinstall iTunes but the problem is always the same.
I can't open it, not even the first window where I should accept the contract license.
So I haven't set any features. I think defauls are all on

 

[springbok]

I installed and reinstalled iTunes 9.2.0.61.
I can't open iTunes, not even the first window where I should accept the contract license.
I think all defaults are on.

 

[Lomai]

Hi springbok

Have a look at this link
Could you also post your system specs?


Regards

 

[Ch@n]

Do yo have quicktime installed? How did you downloaded iTunes, Using Apple website or through Apple updater?

 

[springbok]

These are my system specs:

Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
Installed memory: 2GB
System type: 32-bit Operating System

I installed iTunes by downloading the file from Apple Website

 

[Ch@n]

Uninstall both Quicktime and iTunes. Fire Apple updater, download and install iTunes+Quicktime package. Let us know the results.

 

[Lomai]

Should have no issues with that hardware at all.
Have you tried this?
You could also try re-downloading the itunes software just to verify that there are no issues with what you are using for the installation. Normally I would not state this given my limited bandwidth and connection speed but if you are up to it, give it a try

Regards

 

[Lomai]

Opps- sorry Dreams.
Springbok - suggest you go with Dreams on his post above.

Regards

 

[Ch@n]

No problems Lomai.

I too download iTunes through Apple updater rather than downloading it from website. You know, many browser cause many issues when downloading a single file. Lets keep our fingers crossed to know the result

 

[springbok]

Should have no issues with that hardware at all.
Have you tried this?
You could also try re-downloading the itunes software just to verify that there are no issues with what you are using for the installation. Normally I would not state this given my limited bandwidth and connection speed but if you are up to it, give it a try

Regards

I tried to reinstall iTunes+QuickTime from "Apple Software Update" and hence to follow the guide by using MSCONFIG. Then I rebooted my system but...nothing is changed: the problem is always the same...iTunes CRASHS

 

[Ch@n]

That is strange!!! Was the installation successful? Do you have any 3P AV or firewall? Is your hosts file modified?

 

[springbok]

No, I think I don't have nothing because I've just installed windows 7.
The installation was OK, without any problem.
In another pc with the same specs I tried to install iTunes 7 and it run without any problem but after I wanted to install the last version and I had the same trouble: crash!

 

[Ch@n]

Did you first tried a upgrade or a clean install of iTunes. I have it installed with no issues. BTW, at what stage you get the error?

Any possibility of changing the compatibility mode to Windows XP SP3 and checking?

Edit: Also try to run the installer as an admin.

 

[springbok]

I tried to install as admin, I tried to install the 64bit version but...nothing
So I decided to install the old version, 8.2.1, and now I don't have any problem.

 

[Ch@n]

Glad your issue was resolved for the time being. And thanks for posting pack.